Contact Cleo Support
Published by Cleo AI Ltd on 2023-12-22 About: ** Best Money Management App of 2020 ** — This is Money
**Featured App of the
Day** - App Store
** Best Budgeting App of 2019 ** — Marie Claire
**Top 20
Financial Apps** – NerdWallet
Track your spending, save money, and crush your
goals with Cleo – the AI chatbot making money effortless. Trusted by 3 million
users, Cleo helps you money like a boss with powerful tools and cutting-edge
tech.
How to Contact Cleo Customer Service/Support
Listed below are our top recommendations on how to get in contact with Cleo: Up to $250 Cash Advance. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Cleo: Up to $250 Cash Advance. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Cleo AI Ltd
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Developer: Cleo AI
E-Mail: [email protected]
Website: Visit Cleo Website
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Reported Issues: 26 Comments
By Nah
2 months agoMy card hasn't worked for two days. I can't get lodging for my family. So, we've been sleeping in the car. I have 750$ i can't touch. You people are so worthless. I'm reporting you to the federal government considering it's a gov check.
By Cassie amich
1 year agoI canceled cleo plus and the credit card ...I did request an cash advance but I wasn't eligible to receive one ..can I still get the money back I never successfully got approves for it..
By Shelley
1 year agoI had just got Cleo’s credit builder have not received the card did not even know there was a virtual cause it didn’t show numbers on the app I deposit 50 just to start card was on the way in the mail next thing I know something was charged to the account for 39.95 after that I contacted them they canceled the card then it said I had five dollars no some lady no colitide says they are disputing the charge takes 90 days and I have to continue to keep the card open and I still have no card as of now and pay 14.99 a month and all this I need to get my debit card off Cleo I am canceling it or I’m removing my information I would love any help and u will never get to talk to no one for days I had to blast this company on everything just to get them to message me this is a horrible company and because I put a one on the rating of constumer service lady said I go in the back file dude I need help!!!
By Shelley
1 year agoI had just got Cleo’s credit builder have not received the card did not even know there was a virtual cause it didn’t show numbers on the app I deposit 50 just to start card was on the way in the mail next thing I know something was charged to the account for 39.95 after that I contacted them they canceled the card then it said I had five dollars no some lady no colitide says they are disputing the charge takes 90 days and I have to continue to keep the card open and I still have no card as of now and pay 14.99 a month and all this I need to get my debit card off Cleo I am canceling it or I’m removing my information I would love any help and u will never get to talk to no one for days I had to blast this company on everything just to get them to message me this is a horrible company and because I put a one on the rating of constumer service lady said I go in the back file dude I need help!!!
By Derek Cook
1 year agoI have been getting charged $5.99 since May, and I canceled my subscription. but yet still getting money taken. I have tried and tried to get the money back but i will have to sue it seems.
By Cody Beyer
1 year agoMy account is Flagged can someone help me so I can get the flag off and get my salary advance
By Devin Romero
1 year agoRefund 14.99 did not want to make that purchase
By DaRon Sims
1 year agoThis app is horrible. My subscription lapsed I guess and I canceled the app and they’re still charging me a $5.99 subscription fee. I just want to stop getting charged for an app I deleted and no longer use. Not to mention it’s hard to get in touch with anybody who works here. Don’t bother downloading this app.
By Lillian Lowery
1 year agoI want to cancel my prescription!! It won't let me upload a card to pay back the $35. The card y'all have is inactive. And it will not let me cancel my subscription! So basically y'all have just been charging me six dollars a month for nothing because I don't even use this! This is getting ready ridiculous! This is a scam. There is no way for me to call and complain to anybody about this and get it fixed. Stop charging my card!
By Shannon
1 year agoI just found Cleo yesterday. This thing is absolutely worthless!!! I still have no idea how to cancel it!!! I understand the way they tell you too. Unfortunately, as soon as I log in it just stops and uses a picture of cake or pie and says cleo is getting her circuts ready or something like that. I just want to CANCEL and I cant!
By Jennifer Tripp
2 years agoI canceled my subscription months ago and I’m still getting billed for it.
By Felicia Danielle Rosemond
2 years agoTheir telling me u cant add money at the store but the card swiped n said it went thru all cleo tell me is sorry they cant do nothing contact CVS and cvs says they are full if shit cuz it went thru and they got to have my money so now its just a run around cleo has yet to contact me to tell me anything they rude asf......
By BRENDA TAHIRI
2 years agoI pay money back screenshot but saying I not pay
By Raman kumar
3 years agoI lost my credit card I told my bank they r going to issue new card I have to return some stuff in Cleo they put back money to my account thx
By Mickey A Rivera
3 years agocan't put my bank account on your site to open an account you give no money lion option which is meta bank but my account number is not accepted neither is the routing number it brings up the wrong bank as in Ace flare meta bankthats not with money lion bank account,please just call me so I can give my account number so I can open with cleo in your app,thanks.
By Bettina Graffenread
3 years agoI’ve been trying to add my income but it’s too low to qualify for advance now help
By Kathryn Marie Lynch
3 years agoYou are holding my money. I have asked many times to have wallet deposited into my bank account. You won't I paused wallet you are still taking my money This is fraud. Legal action next
By Jessica J Senner
3 years agoHello, this is from Jessica Senner. I have a salary advance that has 55$ still owed. I am revoking my permission to debit my account(bank of america). I have medical issues and am working very little so i will contact credit ninja as soon as I can. Thank you. Sent from Yahoo Mail on Android
By Eric Overstreet
3 years agoI've tried numerous times resetting my Debit Cards from Regions bank to do the salary advance. But like everyone else I paid 5.99 for absolutely no reason but to feed Cleo. I'm heading to the Dave App...who's coming with me!?
By luisa m
3 years agoI'm trying to set up a wallet but I'm Canadian so I don't have a SSN. Can I set up a wallet or is there a form for Canadians?
By Greg Hayes
3 years agoI received a few voice mails about a payment advance. I have not received a payment advance, and it must be fraud. I need a live agent to contact me at 404-557-7098. Thanks in advance. Where was this payment made to? Please contact me as soon as possible so this can be resolved.
By Renada
3 years agoWhy can’t I borrow money but took my $5.99 for Cleo plus
By toniene
3 years agoi was approved for $60 im not able to receive it WHY I NEED YOUR HELP!
By emmaalulu
One of the worst experiences I have ever had with an app.
The app started off great and extremely useful for what I was looking for in a budgeting app. I signed up for Cleo+ and even gave them my private information for their new rollout feature to collect interest in their own savings account. I loved this app for 1-2 months and the categories and spending is great. However - I will never recommend this app to anyone purely that their customer support is non existent. I have sent over 12+ email over a *simple* issue linking the Cleo cover that they offer and absolutely no response. I then have sent in 4+ account cancelation/deletion requests over two weeks now and not received one response back. On top of that, my account has not been deleted and is still active despite my numerous deletion attempts. They also refuse to disconnect my bank and banking information. Before you ask, yes I did email support for this and big shock they have not once responded to me. If I could stop myself from ever giving my personal information to this company I would immediately. Especially considering they will not delete my account or private financial information from their app. It’s baffling to me how they have so many great reviews with a non existent customer service team. If I ignored emails at work the way they do I wouldn’t have a job anymore... and they shouldn’t either. Steer clear and do not give them any of your information.
By Cory/jacki o
Cleo is late.. period
Whether it’s deposits hitting my account, or Cleo canceling savings transfers from my checking account, she’s always a day late. I’m notified at minimum 12 hours after a deposit hits (usually 24 hours later). She sets an amount to transfer from checking into cleos savings wallet, and cancels it the next day because I’ve spent money. Of course I’ve spent money, it’s my checking account! Even when I have Cleo set up to round up my dollar for every card purchase I make, it isn’t instant. It is set for the following day, and she cancels these too when too much money is spent. I pay for the membership which I’m now canceling. For a (very small might I add) salary advance, it takes seven days to do another one. They call this a cool off period. However, on the 6th day after you pay your advance back, Cleo tells you to check back later that day if you want another advance... however I’d you paid Cleo back at 6 am, you really can’t get another salary advance the day she is telling you to check back. Her days are registering as hours to her.. you have to wait 24 more hours until 6 am the next FAU to get the advance. I know this is a lot of information, but people like this app for what reason?? She’s 24 hours behind with absolutely EVERYTHING that goes on in your checking account. I’ll be cancelling and deleting the app. 0 stars if I could
By AO_99
Do NOT get this app
I strongly advise against downloading this app especially if you don’t plan to use it a lot, you will not get the full services of the app and will have to pay a $5.99 subscription fee for the full services and if you don’t cancel the subscription within the first 7 days of signing up you will not get a refund and will be told by customer service there’s nothing they can do and it’s company policy to not give you a refund for a charge that you might want back when you want to cancel it out of those 7 days and it doesn’t matter if you forgot to cancel it and 7 days have passed and the charge was accidental you still will be told there’s nothing they can do, you will receive no notification or warning that an upcoming bill from Cleo for the subscription is coming up until it’s too late and it’s taken out of your bank account, and even then when it comes to the $100 spot or loan that comes with the full services when your pretty low on money and you want to prevent your account from going into overdraft it’s a chance you may not qualify for it. All in all it’s the most terrible experience especially when the customer service takes days until they finally respond and even then it’s not helpful and just repetitive of what they say and they won’t fully talk to you or try to work something out.
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