Contact Kinsa Support

by MF0405

Nothing is really wrong with the app aside from not connecting to my thermometer. I had the original kinsa stick thermometer and liked it so I decided to upgrade to the ear thermometer. It won’t connect to my app. I have done all types of stuff even made sure Bluetooth was on and it had fresh batteries. My phone won’t event pick up the bluetooth at all. It will pop up and ask to connect then when you choose to connect a message pops up saying it couldn’t connect and to contact support. Also every time we have used it it seems to be off and give low readings. We have two ear thermometer and this one says 97.7 and then when I use my braun ear thermometer it will be in the 98’s. The braun is more accurate and our go to but I purchased this to keep in our diaper bag and so that it could help us avoid manually inputting info into apps.

by TweakRacer

The Quickcare thermometer is NOT QUICK. Needed a quick temp reading for a family member, and it DOES NOT MEASURE TEMPERATURE... unless you download the app, sign up, and agree to all their policies... including GIVING UP ALL OF YOUR INFORMATION. No warning of this requirement, until AFTER you bought it, driven home, opened it, and tried to use it in pure frustration only to find out there is NO OTHER WAY to simply use the THERMOMETER AS A THERMOMETER. How ridiculous is this?

Regardless of the manufacturer’s too little too late response. This product should be a thermometer first, and data mining app second. It should default to the manual mode FIRST and not require an unreliable game of cat and mouse.

If it is a data mining product, it should be given away for free, in exchange for its soul leaching data mining.

by Real Mandorla

This app does not work. It literally will not open on my phone and is stuck on the agree screen. I cannot manually load my temperature. I’m now using the smart stick app so that I can record something. This is frustrating. My dollar store thermometer worked well enough and I could still have used the old app to manually record my temp. If you have any thermometer take your temp daily and manually load your info. You don’t need to waste 40 bucks on something that might not actually work on your phone(Bluetooth wouldn’t connect either). I do support reporting our temps though. This is a great idea to see where growing virus hotspots are developing. If nothing else record your temperature on whichever app you can get to work.