Contact Kinsa Support

by Jdiz4riz

First and foremost, this thermometer should take your temperature quickly and easily. Full stop. ANY other functions technological or otherwise should be secondary. Instead, you have to download an app, connect to Bluetooth, set up an account, and set up a profile ALL before the first reading can happen. On top of that, the app was so buggy when trying to set up the device that I had to start and stop multiple times in the process, closing the app and restarting.

This is frustrating enough, but when you have a sick 2 year old and you’re dealing with all of these unnecessary complications, the frustration is intensified. Once I was able to take a reading, I was given an error message three times before it would successfully read, but two additional attempts later were also unsuccessful.

I am all for technology, but this device is giving tech a bad name and will be immediately returned to the store because it is worthless.

by They Want A Nickname

5/25 Update: The app is very buggy and the latest bug I have discovered is that it deletes readings that have been saved. What is interesting is that it also deletes the entry in the Apple Health app too. Kinsa never responded to my earlier review below.

The thermometer works well but there are issues with the app. Some of the bugs I have found include : double posting readings from the Kinsa app to the Apple Health app. Each reading in the health app ends up with a different UUID but exactly the same time stamp so it rather looks as this is a Kinsa problem. Another bug is if you export via email the data the resulting is not in any sort of order at all it just seems to be random. Also why only allow the export of a max of 14 days of data? Other bugs include inconsistencies when it actually saves data to the timeline etc etc

Whoever is doing their App QA is not doing a good job and is bringing down the quality of the product.

by MF0405

Nothing is really wrong with the app aside from not connecting to my thermometer. I had the original kinsa stick thermometer and liked it so I decided to upgrade to the ear thermometer. It won’t connect to my app. I have done all types of stuff even made sure Bluetooth was on and it had fresh batteries. My phone won’t event pick up the bluetooth at all. It will pop up and ask to connect then when you choose to connect a message pops up saying it couldn’t connect and to contact support. Also every time we have used it it seems to be off and give low readings. We have two ear thermometer and this one says 97.7 and then when I use my braun ear thermometer it will be in the 98’s. The braun is more accurate and our go to but I purchased this to keep in our diaper bag and so that it could help us avoid manually inputting info into apps.