Contact Eaze Support

by EsqBluejay

Overall a bad experience but I’m giving it one star because there have been many times when the estimated time of arrival is false and it takes longer than expected and you don’t get any updates through text or the app. You can only buy through website and the website rubber bands randomly and at times products will be unavailable just a few seconds after selecting them. The drivers have always been really nice, I don’t think it’s their fault the technologies used to run the app and the website are outdated. For product selection there are times when you can’t really find what you want because it seems like they aren’t replenishing product as actively as they should. So if you have a favorite brand to go to don’t expect to find consistently, expect to have to browse around to find something you might like. I have never tried to return a product but they are good about giving supplemental credit when they lag too much, at least when my wait time ended up being 3-4 hours they added credit to my account. But other times I’ve just been patient rather contacting customer service. Sometimes it’s worth it to just order when there’s discounts on products, I’ll just swallow my pride and order because not all delivery services have day to day discounts that are beneficial to avoiding paying the heavy taxes related to recreational cannabis.

by Yyttuu

terrible experience: slow delivery, dry buds, friendly driver,$50 forced minimums before high fees and taxes round your order up to $70-80+: 2 hour wait window in the heart of anaheim, you can order pizza four times and have it delivered faster than you can get products from this service. I got in touch with customer support about why it’s taking so long he said the driver had to go pick up the stuff from the shop 🤯. at that point I felt for the price and time I should have just gone myself instead of using a middleman. they don’t have any of the weed you see online in stock they go buy it from the shops when you purchase. if you’re not disabled and can just go to the shop yourself it would be plenty cheaper than paying for this service. just ask a friend to get you some when they go if you don’t have a car/ use uber. i ordered from the humboldt farm brand it was insanley dry both strains. i signed up years ago bc a friend asked so he could get some type of referral i never actually used this service before now, my referral had already expired so I had to pay full price to learn this lesson

by Noeliosis

I got on board the minute this service became available. It was very quick, at first, but the technology was NOT built to scale.

I’ve run the gamut of issues after it gained popularity:
- slow loading
- glitchy interface (has been improved slightly)
- major delays in delivery (great at notifying but delays of 3+ hours)
- Then cancellation after delays (now at 50%)
- non-cash payment issues (the bank account was a nice touch tho)
- no real time tracking

What is great:
-The selection
-The drivers

Main issue is that they sell the tech to dispensaries and handle the support they have no promises if a dispensary will actually deliver the order or delay it.

If it is a volume issue and are not willing to invest in their own drivers, then I would highly recommend moving away from the on demand model and that of a scheduled model so then you don’t run into delays (80% of the time) and cancellations (50% of the time) and you set the expectations so then you don’t wind up with people like me disappointed on how frequently this happens. Going to go try Weedmaps. Adios!