Swiggy: Food Instamart Dineout Reviews

by Mitul8907

Ok so I order egg curry and roti from R.K eggtry and when I received my order only egg curry came and no Roti so I called the restaurant and they said they are out of stock. Why is it still In your ordering options when you are out of it I asked ... I get reply that it’s this app’s fault not ours that they didn’t take it off on their website ok so I call this app and I talk to the representative and he is telling me nothing he can do besides give me credit my money back for the roti so I asked him what am I supposed to do at 12am with egg curry without a roti and he tells me to order it from another restaurant and wait another 50 minutes. So I told him why don’t you take this egg curry back and give me my 650rs back and I will order the whole food somewhere else because I’m not eating it without roti or waiting for roti for 50 minutes and eat it with cold curry and all he tells me nothing he can do. I asked him what would he do if he was at my position and he said I would be mad and would want my money back. Didn’t get anything done and I end up giving egg curry to the Dogs in my street. Thanks this app for the great customer service!! Oh and thanks for 50rs coupon which I won’t be using so you may keep it or give to someone else !!

by Dasari Kumar

This company is getting growing too fast that they can’t manage .. we generally don’t complain .. but it’s getting repeated and am sure such similar issues with others clients too .. hence recording our feedback.

Orders are not getting delivered .. some boxes are missing .. repeatedly .. haven’t complained earlier .. but today we had very bad experience .. the company is not having any way to state what was discussed on the grievance call .. eg. they are supposed to refund .. but no way to send a message to the client that they are going to refund.

@ 9:30 PM .. we do not want a refund but the food that was missing to be reordered. The service rep has no way to order the same .. rather referring a refund that is expected several days later. Hope the company .. take this feedback to update..

by Dosgi247

I have used multiple delivery apps but never seen something like thins. Felt like sitting in on a stand up where you’re the topic of the joke. It’s 2am and I order food(obviously I’m starving) and I’m excited. The order is preparing for about the 30 mins(it had said 45 mins to delivery before I ordered) after which the order was picked up. Hence it seemed pretty accurate on the restaurants part at least. Then my driver goes in the opposite direction, I tried to contact him multiple times failing miserably. Finally I contact Swiggy , their only solution is to cancel the order. I did not get charged but it’s disappointing to see such an operational failurE on my first order. I will not be ordering from this app again even if you pay me to. Thanks

by Isha Parashar

I have done hundreds of orders if not thousands with this app, and almost all were good. But today I found very basic issue and some merging which will make me not to use this app any more. I ordered a ready breakfast item at 9 am with 2 toddlers, after 1 hr with kids desperately waiting, I checked for the status and came to know that delivery agent was not assigned at all. Application shows just 1 status that food is being prepared. I called up support and was told by the executive that it’s my responsibility to check if the agent was assigned or not and I need to call up if I don’t see agent assigned. I am not sure with just a status of food being prepared how would I know if agent is assigned or not. And how can this app take orders without agents availability. After that support person told me that they were assigning and it would be delivered in 20-30 min.
Again I waited for 40 mins and called up and came to know that it was still not assigned and they donot have any agents available. I finally cancelled the order with a pledge not to go with this app anytime. After ordering at 9 am I had to wait for all this nonsense for 2 hrs and then start afresh. Only difference was this time it was lunch instead of breakfast.

by Ride Okvid

Very unhelpful customer service reps. When you do reach them, they waste too much time and have arbitrary policies. Several service issues related to Swiggy . Highly inconsistent service and delivery. They have a near monopoly so there isnt much choice but to order through them, need more competition so that they are forced to take customer issues seriously. Poor interface, app has too many constraints and assumptions without thinking about the customer experience. Service issues have changed over time, but much work remains for their management to get it working right. Service has continued to deteriorate and management seems completely incompetent.

by Simcarrd

I placed an order around 8:30 and the delivery arrived almost at 10:30. My food was cold and I was already angry at the fact that is was arriving so late. The order was placed from sector 4 to little worlds mall which is in sector 2. The distance is walkable at a maximum of 10 mins. I am very disappointed and dissatisfied. I placed multiple calls to the dominos line and they said they’ll “highlight” my order, which didn’t make any difference as i didn’t the order any faster. I was held on the call for over 5 mins before getting disconnected by their side. They said they would connect me to another line to file a complaint and the 30 mins service wasn’t available today... Which does not justify why my order was 2 hours late.

by Boycott Swiggy

The goal is to help hungry customers, the goal is to kill hunger. But this app have their own personal goal, I fail to understand their goal. It was in the midde of the night, online payment modes stopped working outta the blue (I tried paying from multiple accounts and apps). Now what this app did was cancel my order and let me die hungry, i mean it was simple...charge the balance on the next order! Im in my grave rightnow i cant even type properly with all these bugs. Please stop focusing on beating ZOMATO cause its out of your reach. I deleted this app because their customer service is very useless, more than their app graphics. Use Zomato , they will never let you down. My soul isn't resting in peace untill your app does the rightjob for starving stomachs.

by Shubham Dwivedi

Swiggy is one of the worst apps I’ve used. These people don’t care about the customer, food quantity or quality. I ordered a bunch of times and 3 times I’ve found the food item either to be incorrect or the amount served was less than what I usually get from the restaurant if I go there on my own. They don’t care about customer complaints and I never got a reply from them. They call and annoy multiple times if there automated system doesn’t show that the food was accepted by the customer but they don’t care about customer experience and complaints. Also, they give you coupons but those coupons are mostly inapplicable to popular restaurants like Dominos. They are almost always either “not serving” or “closed”. How convenient!!! Pathetic people!

by B0ban

I cannot currently sign in to my account because the phone number I had registered previously was disconnected. Customer service will not update account with new number despite contacting them from registered email and providing proof that the phone number is disconnected.

This is huge security risk because if someone else gets access to your old phone number, they will have access to all information stored by this app app including addresses, order history, email, payment methods etc. Customer Service also claims to have no way to update your information or to even delete your information.

Moreover, after contacting customer service about this (no phone numbers, only email or chat that gets replied with generic messages), my registered email is now receiving obscene amount of spam (the timing is suspiciously specific as in started within hours of contacting them; I did not provide my email elsewhere for anything else in months). Looks like the horrible customer service signed me up or sold my email to some spam email lists…

I recommend not providing any important emails to this company…

by Gilga:

I ordered Chicken Tikka Biryani from this app. The cost mentioned on app was Rs400 and had 50% discount on it and was sold for Rs200. When the parcel arrived, it was sent in shabby aluminum foil container and oil was leaking out. The quantity was also too low for a Rs400 dish. Next day I had some work in the restaurant area where I ordered the biryani. When I saw the price list, I was shocked to see the same biryani cost only Rs120. I went to another restaurant where I usually order and I found the prices mentioned in menu card were all lower by Rs60 to Rs100. The restaurant also provide free delivery for order above Rs100. this app is cheating it's customers by creating a price hike and then reducing it by giving fake discounts.

by Creations.sushil

I placed an order from ubq with this app aap.........1st I placed on 31 January and after 30 min some called me and said I am from the restaurant from which u ordered asked the amount I told him it’s 1106 and he cut the call......than again after 5 min I got the call from different no and he said I am ur delivery executive traffic police toed my bike and I am not able to come so I am cancelling ur order and refund will be processed for the same and someone from ubq will deliver ur order we said ok no problem.......executive from this app said that refund will be processed in 5-7 working days.......Than I forgot about it I didn’t check that refund I thought aa hi gaya hoga......but today 7march I ordered from same restaurant from this app and same thing happend and a guy from restaurant delivered my order........and refund has been processed and we paid 1600 in cash to the person who came to deliver our order......

by Sahagane

This is definitely not about ordering on this app it’s about the people who come to deliver. Since I didn’t find an option to comment about the same anywhere else it goes here. They hang around apartments and streets/places after delivering or sometimes not having anything to deliver teasing children or ogling at women walking or playing with their children. Since they have their uniforms people don’t get to question them for the minute they see an adult they (for they come in numbers) run away in their vehicles.

And the other thing is I made an order and never received a confirmation call so I called the restaurant and they said they never received an order so I went ahead and made the order again. I receive a representative call asking if I wanted the two orders and I say “NO” and he says he’d ensure the same with restaurant. When the delivery comes I receive two orders of the same order. This is dangerous!

by June2180

So I ordered Macdonalds about 8am where it gave me estimated time of delivery was about 40 min. I’m waiting I’m waiting and status still haven’t changed from “food is being prepared “
So now it’s been more than hour , my sick fiancé who wanted to have breakfast in time so he can take his pills but the order taking longer than 2 hours now . I’m like that’s it I’m calling support . So get after talking with support I come know know this that delivery guy having bike related issue and he haven’t even picked up the order yet. I’m like are you @#£$& with me. Shouldn’t he confirm this issue with me stead of keeping me waiting ???? As the support guy asks me if I want to cancel my order ? . I’m like sure go ahead and cancel the order and thank you :) for keeping us await more longer than 2 hours . And stead of offering us free meal just tell US to cancel the order like it was our fault or something ... literally the worst morning I ever saw my sick fiancé starve for .

by Jamadagni86

I am sitting in the toilet for the past two days with severe stomach ache and body pain after consuming food ordered through this app. Swiggy must be banned for intentional malpractices.

First, the location of the restaurants are fake. They labeled the one right next to my home as being in the next city. Swiggy only shows the city/town but not complete addresses of the vendor. Without this information, one cannot distinguish between multiple restaurants bearing the same name (with one providing good vs bad quality food) nor can you look up ratings on google or yelp since, the vendor identifying information is incomplete.

Second, Swiggy itself provides feedback mechanism for orders with fields to capture detailed feedback from user. I provided my feedback but no action seems to have been taken. Also as a user you cannot read feedback written by other users. Swiggy only provides aggregated ratings for any vendor. I found out the actual restaurant location by following the order pick up status and found wide disparity between ratings on google vs this app which makes me wonder if any information displayed on Swiggy can be trusted.

Overall if the company cannot guarantee the quality of food delivered, it should not list the vendor in its app. Also reacting to customer feedback seems like a good thing to do.

by Anon20150126

This happened yet again today bringing the count to 4 times. Good riddance, this app! Never again! This has become a repetitive experience recently. Either the rates are insane for the same restaurant compared to another app or there is an issue with the order. The latest experience: I placed an order with bowl company through this app, the payment was debited but didn’t reflect on this app. When I retried the order, it wouldn’t allow me to use the coupon even though the previous transaction didn’t go through. Spent half an hour with this app customer service and they were thoroughly unhelpful and not professional. I placed the order again without the coupon and Swiggy still didn’t reflect it. Finally order went through with a much higher amount. The customer service didn’t help at all and I am still waiting for refund of my money and have had no help for all the time I wasted with them

by Eli3218

Two orders in a row have resulted in complete failure, with amazingly poor customer service provided by this app. First, an order was paid for and on its way for delivery then after watching the driver move around my neighborhood and chatting with support for 3 hours, I finally ate a different meal and went to bed, in the morning this app said the order was delivered, then I had to spend 1.5 hours on the phone with them to get a refund. Worse was last night I ordered dinner, paid via Google Pay, money was debited from my account and verified on Google Pay, however this app claims to not have received payment. After numerous chats and 1.5 hours on the phone with support, they offered no solution, promised to have a manager call me back, obviously they never called back, now this morning I have had 3 chats with support still with no resolution offered. Swiggy has major technical issues around payment and delivery, and unfortunately this app's customer support is the worst I've ever encountered! Deleting Swiggy and will order from Zomato and UberEats for the rest of my life.

by PXC223

Have been trying to use Swiggy for a couple of months now. Lose almost half the “offers” due to glitches during payment, and you’re stuck either paying full price or finding something else if you still want food, with zero help from customer service. Multiple orders are canceled for one reason or another even after payment, and I have to spend weeks waiting for refunds on orders that were never completed (even though they claim the amount will be returned to your card or bank within a couple of days). If an order is super late or the food is inedible, customer service offers a measly Rs. 25 in return no matter how large the order was. One time a delivery person called and refused to come to the house to give us our food because it was “too far away” for him, and since I had already paid, I was forced to meet him 10 minutes away and pick it up myself. When I notified customer service, they offered apologies, but refused any sort of refund, even though I am a “this app Super” customer. Honestly better to just walk down the street and pick up your own food than to try this app.

by ZACHARY MILLER

Nowadays this app is multitasking and delivering two orders at a time while charging for both deliveries - this is unfair and unprofessional and creates long waits for food either they should half the delivery charges or revert back to a quicker delivery !! Why don’t they take turns in alternating late delivery instead of having to wait 1 hour every time. Guess what now a third time victim my order took 1 hour 15 minutes now I get a call from this app saying that they will cancel and refund my order after 1 week plus they will add 83 rupees as their way of saying sorry - well here is my response you guys are light years lacking in customer service and I will delete my app and never ever use such an unprofessional company

by Uday.R

App not finding exact delivery location, always pointing wrong location some where far from exact location. I faced this problem multiple times and delivery boy saying, he will mark up delivered the food in Swiggy without delivering the food to me. It will create problem as I did pre-payment while ordering the food. Be careful, better select payment options as COD, to avoid such kind of issues.

by Absolutarin

this app is probably one of the best food delivery businesses here in India and this whole experience has been enhanced by the mobile app. I mean you could also use the desktop website to order but Swiggy is a much better option!
There has been a lot of improvements on Swiggy ever since and one huge upgrade I’ve felt personally is the chat experience. It’s still a little bit laggy but it’s way better than what it was before. There are still some bugs in the way photo upload section but I’d love to see an option to upload images from camera roll. I haven’t seen a lot of app crashes so that’s a good thing. The ease of browsing through Swiggy and the rendering of photos and buttons are just great!

by Manik2016

I ordered food using this app and was waiting for long time. this app app showed status as ‘food is being prepared by restaurant’. I went out for grocery shopping and thought of checking status of order at restaurant. To my surprise, my food was packed and kept ready by restaurant and they told we dint get this app delivery person for a long time. To worst part, I asked can I pick up from there but he told the process is to deliver to this app delivery only not to me. I waited until delivery person came and app showed order ready and picked up.

I canceled my this app super subscription and using Swiggy only to get this app exclusive restaurants otherwise I would have deleted.

by Sure Bye

Finding the food i need is a pain as i have to browse through every restaurant which are already many.
The selection for the user should also include a menu wise search where i input the food item i am looking for and Swiggy shows all the restaurants in the area providing that item! this app doesn't have that option
This will be a disadvantage for your business since many eaters like me don't care about the restaurant that much as long as the rating is good but rather want specific food items on specific times.
Which is why your search should include that option.

by Mr.DollarBills

I order from this app a lot and the food doesn’t always turn out to be what I expected and sometimes not consumable and on complaining all I get is a “sorry I can’t do anything” from your support executives and then what am I supposed to do with the food and my wasted money. At the very least they can send the same order as replacement or compensate me
Also can you add a feature where I can pay part of the money by Paytm and the remaining in cash It would be a very well appreciated feature and quite popular

by Shaik007

I made my first two orders with two different restaurants.. the first one was flawless and in 20 mins the person was on my doorstep... for the second it showed order received on Swiggy for like 15-20 mins but when I called the this app customer care, the person promptly made sure that the restaurant took the order and was ready to deliver.
Definitely recommend.