Contact Swiggy Food Grocery Dineout Support

by Mitul8907

Ok so I order egg curry and roti from R.K eggtry and when I received my order only egg curry came and no Roti so I called the restaurant and they said they are out of stock. Why is it still In your ordering options when you are out of it I asked ... I get reply that it’s Swiggy’s fault not ours that they didn’t take it off on their website ok so I call Swiggy and I talk to the representative and he is telling me nothing he can do besides give me credit my money back for the roti so I asked him what am I supposed to do at 12am with egg curry without a roti and he tells me to order it from another restaurant and wait another 50 minutes. So I told him why don’t you take this egg curry back and give me my 650rs back and I will order the whole food somewhere else because I’m not eating it without roti or waiting for roti for 50 minutes and eat it with cold curry and all he tells me nothing he can do. I asked him what would he do if he was at my position and he said I would be mad and would want my money back. Didn’t get anything done and I end up giving egg curry to the Dogs in my street. Thanks Swiggy for the great customer service!! Oh and thanks for 50rs coupon which I won’t be using so you may keep it or give to someone else !!

by Isha Parashar

I have done hundreds of orders if not thousands with Swiggy, and almost all were good. But today I found very basic issue and some merging which will make me not to use Swiggy any more. I ordered a ready breakfast item at 9 am with 2 toddlers, after 1 hr with kids desperately waiting, I checked for the status and came to know that delivery agent was not assigned at all. Application shows just 1 status that food is being prepared. I called up support and was told by the executive that it’s my responsibility to check if the agent was assigned or not and I need to call up if I don’t see agent assigned. I am not sure with just a status of food being prepared how would I know if agent is assigned or not. And how can Swiggy take orders without agents availability. After that support person told me that they were assigning and it would be delivered in 20-30 min.
Again I waited for 40 mins and called up and came to know that it was still not assigned and they donot have any agents available. I finally cancelled the order with a pledge not to go with Swiggy anytime. After ordering at 9 am I had to wait for all this nonsense for 2 hrs and then start afresh. Only difference was this time it was lunch instead of breakfast.

by PXC223

Have been trying to use this app for a couple of months now. Lose almost half the “offers” due to glitches during payment, and you’re stuck either paying full price or finding something else if you still want food, with zero help from customer service. Multiple orders are canceled for one reason or another even after payment, and I have to spend weeks waiting for refunds on orders that were never completed (even though they claim the amount will be returned to your card or bank within a couple of days). If an order is super late or the food is inedible, customer service offers a measly Rs. 25 in return no matter how large the order was. One time a delivery person called and refused to come to the house to give us our food because it was “too far away” for him, and since I had already paid, I was forced to meet him 10 minutes away and pick it up myself. When I notified customer service, they offered apologies, but refused any sort of refund, even though I am a “Swiggy Super” customer. Honestly better to just walk down the street and pick up your own food than to try Swiggy.