Prim Prim app not working? crashes or has problems?

Prim Prim Status

Last Updated on 2024-07-26 by Mercialys

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26 User reports:
App has problems

User reports 26

⚠️ Most reported problems ⚠️

Not working

46.2%

30.8%

Account

15.4%

Screen

7.7%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Prim Prim? Report Issue

Common Prim Prim Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Prim Prim app on iOS and Android devices. Solve all Prim Prim app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Prim Prim iPhone Issues and Solutions

Prim Prim iOS app crashes, not working, errors
Prim Prim iOS app network issues
Prim Prim on iOS has black/white screen

Prim Prim Android App Issues and Solutions

Prim Prim has errors/crashing/not working
Prim Prim server network connectivity issues
Prim Prim has black screen

Prim Prim iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Prim Prim app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Prim Prim app crashes or not working on Iphone (iOS):

Close and restart the Prim Prim app on iPhone
Update Prim Prim app to the Latest Version for iOS
Uninstall and reinstall Prim Prim iPhone app
Update your iPhone to the latest iOS version

Fix Prim Prim on iPhone unable to connect to server/internet connection issues::

To resolve Prim Prim network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Prim Prim black/white screen (blank screen) on iPhone:

Follow the Prim Prim iOS app troubleshooting guide Here →

Prim Prim Android App Issues and Solutions

Fix Prim Prim not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Prim Prim app issues:

Force Stop the Prim Prim App
1. On android, goto "Settings" » click Prim Prim app. » click "Force Stop".

Update Prim Prim to the latest version on PlayStore

Clear Prim Prim App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Prim Prim app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Prim Prim.

Fix Prim Prim unable to contact server/ Prim Prim internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Prim Prim » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Prim Prim » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Prim Prim on android.

Solve Prim Prim black/white screens issue on Android:

Follow the Prim Prim android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mercialys, developers of Prim Prim.

About this app

Vous présentez votre appli en caisse des magasins de La Galerie, vous cumulez des euros à chaque achat et ces euros se transforment en Prim’ à dépenser dans les magasins de La Galerie, sans minimum d’achat ! 2%, 5%, 7%, 10%.... soyez récompensé(e) toute l’année pour vos achats, selon les opérations en cours. L’appli Prim’Prim’ vous permet de gagner du pouvoir d’achat grâce au nouveau programme de fidélité : Avec Prim’Prim’ tous vos achats sont récompensés ! Vous pourrez aussi participez aux animations pour bénéficier de milliers de bons d’achat offerts ! Compatible à partir de la version iOS 14, pensez à vérifier la version du logiciel de votre téléphone dans les réglages.