🏷️ About: The Teamwork Desk helpdesk app allows users to support customers from anywhere and at any time. With full dashboard access, users can manage their help desk on the go, create new tickets, and reply to existing tickets while away from their desk. The app also allows users to collaborate with their team by adding private notes to tickets and reviewing and signing off on replies from agents enrolled in training.
- Allows for quick reading, assigning, and responding to tickets
- Useful for on-the-go or remote work
- Performs as advertised
- Has transformed the user's business
by Eric Leino
I can’t even log in! It directs me to log in again! This is garbage ad should be addressed!
Please feel free to reach out to me for support. Eric@ dogwater.games
by Matthew Hauri
A HUGE part of being skilled as an IT professional is having a quick response to tickets. We in the IT industry rely heavily on our ticketing system letting us know the exact time a request for our help is sent.
Quite frankly, I would be embarrassed if I made a ticketing system that didn't properly notify its users. There is no logical reason why TeamworkDesk shouldn't have Push Notifications. Please fix.
by FourstarReviewer
Had to remove the updated app. If you click on a link inside a ticket it opens a web view that can’t be “backed” out of.
Not being able to search via a url structure is also annoying. The new ticket URL works (most times) but not the search one.
Sadly I’ve had to uninstall this.
by Xanderleo
About two weeks after downloading TeamworkDesk , I started receiving a bad JSON message. I flagged it for support and they said they filed the bug.
Then a week after, TeamworkDesk hiccupped. And reverted to the login screen. I went to sign back in and it said it was authenticating and then nothing happened. If I put in the wrong password, I get an error message. But when I put in the right password it never actually logs in.
Not only that but when I try to access the website from my iPhone it tries to load the page but instead loads a white screen.
So the only place I can access tickets is from my desk — other than being alerted and responding through the email on my phone. 😕 Needs a lot of work.
by EXaaS
TeamworkDesk has been crashing for over a year. We pay 4500 per year for this product, but I think we are done with it. I can get a much better system for our money.
by Xxlilsirenxx
I can’t tag tickets, can’t merge tickets, can’t forward emails, can’t see when someone else is viewing same ticket/already replying, can’t UPLOAD ATTACHMENTS??
by UncleBuddyW
Post recent rebranding update app keeps crashing when attempting to view tickets. :(
by The Bune
Love TW Desk on desktop and hoped to be able to use TeamworkDesk on the go. However, in order to take care of tasks on the go and communicate with the team the 'mention' (@agent) function is essential. Otherwise the person won't be informed that I asked a question or asked if he or she can handle the task. Please add.
by Docwisdom
We use TWD all day every day and it’s a great companion to TWP. But I can’t say much about TeamworkDesk . I would love the ability to create tickets, do mentions, sort and filter better. Hopefully we will see more feature parity in the mobile apps soon.
by Afthartospsychi1
It does an alright job. But there is no notifications and no ability to change times. These are two improvements that would really help the user experience
by Hawk0209
I use this daily and the system has transformed my business. But, we get calls and I would like to be able to create a ticket from TeamworkDesk .
by Robert Swetlic
TeamworkDesk is the perfect way to quickly read, assign and respond to tickets. Excellent for on the go or working from home. Does what it advertises. Love it.
by Swamplander1
Fan of Desktop version but the mobile app feels quite lacking. No notifications work... not even showing in the Notifications section of iOS.
No. Teamwork Desk does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 19 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.1/5 . Justuseapp Safety Score for Teamwork Desk Is 15.4/100.
No. Teamwork Desk does not seem legit based on our analysis. This conclusion was arrived at by running over 19 Teamwork Desk User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Teamwork Desk Is 98.2/100..
Teamwork Desk works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
- Full dashboard access to manage help desk on the go
- Create new tickets and reply to existing tickets while away from desk
- Bulk updates on ticket priority, status, inbox, and more
- Add private notes to tickets to collaborate with team
- Review and sign-off on replies from agents enrolled in training
- Generate time logs on all replies
- Search tickets
- Manage agents, customers, and company profiles
- Create tasks directly in linked Teamwork Projects installation.
