🏷️ About: The Zoho Desk mobile app is a help desk software that allows businesses to provide great customer service and support on-the-go. It is an award-winning, context-aware app that helps businesses keep their customers happy by resolving tickets with ease and functionality.
- Easy to use and has changed the way businesses operate
- Great platform for managing service request tickets
- Reliable and doesn't crash
- Nice design that allows for easy checking and updating of ticket statuses
- Free Zoho Desk product is a good option for managing tasks and communications
Not only does ZohoDesk lack features from what a support person would need to access this from their phone, what it does do DOESNT WORK. I am tired of typing up emails and then getting an error message that the message can’t send for NO reason. Your app is trash.
One of our Desk instances is hosted in China and ZohoDesk, unfortunately, won’t let me log into that portal. It’s a bummer. I was hoping I could run my China business the same way I could run my other businesses outside of China. 😔
For any app you should be able to do everything you can do with the desktop version. Can’t do approvals on ZOHO Desk mobile app.
Menus in all ZOHO One Apps are typically not the same. This is no exception. ZOHO programmers must program in a bubble without regard for any consistency access all ZOHO One apps.
The fact that zoho changes the email address to some default email every time I respond create massive disorder. Double the tickets.
This happens only in the mobile app, not on the frack too.
Impossible to use
Hello, I am writing this review for the people who have not yet made a decision about weather to use Zoho Desk. In my opinion, as a user of many applications of this sort, I have found ZohoDesk really good and useful. It is not the easiest to use or initial setup, but I wanna point out that it is not nearly as difficult as other app’s I have found. The user interface is very bulky and does take a bit of time to get used to. Once I was in ZohoDesk and past the initial learning curve, I was easily able to move around ZohoDesk and locate my data quickly.
I have this system setup for a company that operates in the telecommunications industry. We develop our maintenance reports and installation orders through this system. I have found the Zoho Desk app works well for this scenario. I like the notification abilities and the options for ticket disposition. I would like to have a little bit more options for classifying tickets as they arrive. That could be possible, I might have to adjust the settings a little bit more. For the time being, I am satisfied with ZohoDesk and it’s operations.
ZohoDesk has so much potential. However, all of the controls that are required to manage tickets are on labeled/in accessible. As a Tier II support person who happens to be visually impaired, I am unable to use ZohoDesk and must rely on the desktop/web browser experience for now.
The Zoho development team has brought nearly all of the most needed features to the mobile app, and it is truly an effective way to manage tickets in the field at this point...with one painful exception—the timer does not work at all. If the screen is locked, or if you switch apps, it either pauses (which depending on how long you’re away from it can result in MASSIVELY inaccurate time records) or just loses track of the running timer altogether. I realize this is largely due to how aggressively iOS kills background tasks, but this is something the devs should work around, as iOS will never change its behavior on this front. Please just use time stamps to mark the timer start and calculate elapsed time from that rather than attempt to run a clock that is destined to fail. Fix this and I’ll give it five stars happily. Thanks to the devs for their ongoing efforts!
Zoho fixed a bug that was reported very quick. Great developers.
I need to be able to create and manage tasks without ticket. My company uses Desk for all its project communications and task management and I need a tab like “Activities” on the desktop version where I can manage my tasks independent of any ticket. As soon as this feature comes out this gets a 5 star because everything else in ZohoDesk is wonderful!
Very reliable, doesn’t crash. Only downside is it lacks the functionality of turning off the “your ticket has been closed” email when closing a ticket within ZohoDesk . You need to be on the desktop version.
Would also be nice to have a swipe to delete option rather than having to go into each message.
ZohoDesk is an affect tool to create and manage service request tickets on your phone or tablet. The nice design allows you to check and update statuses without too many complicated menus. I am using the free Zoho Desk product and I’m happy with what it offers me both via the web and on my phone. I recommend it!
Two Questions...
Is there a way to have the ticket screen auto refresh?
Is there a way to enable sounds on new ticket notifications?
ZohoDesk works well...it is missing task options though so please add this function.
I’ve been using this software for over a year and absolutely love it
Perfectly made app
Having to use ZohoDesk day in and day out. I could only say great work
New update has error messages when replying to tickets
This is easy to use and has changed the way we do business. Thank you!!
Both ZohoDesk and computer program is what I have been searching for years.
Great platform. Wish they had better phone support which is no non existent.
ZohoDesk doesn’t work half of the time. It freezes and does not update.
For some reason I can no longer assign tickets through ZohoDesk . It says it assigns, but when I refresh it goes back to the unassigned queue.
Not sure what is going on here.
App works fine on iPhone X.
However, when I open the ticket that has attachment of picture, app crashes right away.
If this is fixed, app works just great !
App crashes when ticket is opened which has embedded image. Latest update didn’t fix it.
The application is of course convenient.
However, the layout cuts off so much of the ticket words that the ticket views are useless. The layout needs a lot of redesign.
The layout also doesn’t match up with the ticket categories you define on desktop.
As usual lots of apps but very little consistency across them.
Since the update I’m getting an error message when trying to send a response to tickets. iPhone 7.
App crashes sometimes when attempting to refresh data. I never get any notifications even though I have them enabled. Only get sound and badges and no actual notifications.
Great for catching up with tickets from Zoho Support. No crash issues on iOS 8.4. Perhaps incorporating report viewing could be useful to most.
App works great!
Yes. Zoho Desk is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,306 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Zoho Desk Is 20.4/100.
Yes. Zoho Desk is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,306 Zoho Desk User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Zoho Desk Is 31.9/100..
Zoho Desk collected the following data from you:
- Custom Views and Work Modes to prioritize tickets easily
- Relevant and actionable information at your fingertips with contact information from Zoho CRM
- Seamless collaboration with other departments and team members
- Notification Center to stay updated on ticket updates, comments, and mentions
- Quick and easy swipes for frequently performed ticket actions
- Time Tracking to follow up with tasks for each ticket and track agent's time spent on tickets.
