Jitbit Helpdesk is one of the most popular help desk software providers on the
market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use
and simplicity. At the same time there are some incredibly powerful features in
the app that will take your customer support to an...
There’s really no excuse that the app runs this poorly. The product is supposedly for professional services. I constantly have to restart the app to create and respond to tickets, there are missed notifications and I cannot select several categories at once when setting filters. With all the amazing apps out there performing complicated tasks semi-flawlessly, this is purely lack of effort.
Sadly, many of the features on the desktop aren't available on the app making this app barely worth it. The interface is clean so if they could increase the usability I think it'd be a great app.
Can’t tag or CC people on tickets
I love Jitbit, but the inability to add new people or cc them on tickets from the app is devastating. Please take a look at this.
Falls short of expectations
Amazing desktop app but it does not hold water on the iOS app. I wouldn't be opposed to pay for this app if the functionality is improved. I cannot search for a ticket. The filtering that is available on the desktop should be available here by category. The ability to have a dashboard that shows metrics would be fantastic. It is a working tool and I am happy about that but there is still a lot to be had.
Good app, could be better
Good start. I can't seem to figure out why I don't get notifications though? Do they work?
Still not working
You have failed to appropriately fix the biggest issue. This app does not hold your credentials but for 5 hours maybe less
No. Jitbit Helpdesk does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over User Reviews sourced from the Appstore and the appstore cumulative rating of /5 . Justuseapp Safety Score for Jitbit Helpdesk Is 16.3/100.
No. Jitbit Helpdesk does not seem legit based on our analysis. This conclusion was arrived at by running over Jitbit Helpdesk User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Jitbit Helpdesk Is 16.3/100.
Jitbit Helpdesk works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: