Acronis app not working? crashes or has problems?

Acronis Status

Published by Acronis, Inc. on 2023-08-31

Acronis Mobile protects your mobile data against accidental deletion, lost
devices, and online attacks by delivering easy, reliable and complete backup for
all of your iOS smartphones and tablets. With hybrid protection that’s better
than the backup that comes with your phone, Acronis Mobile offers reliable data
protection for your mobile devices, ensuring your contacts, photos, videos,
reminders, and calendars are safe, ac.

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Common Acronis Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Acronis app on iOS and Android devices. Solve all Acronis app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Acronis iPhone Issues and Solutions

Acronis iOS app crashes, not working, errors
Acronis iOS app network issues
Acronis on iOS has black/white screen

Acronis Android App Issues and Solutions

Acronis has errors/crashing/not working
Acronis server network connectivity issues
Acronis has black screen

Acronis iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Acronis app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Acronis app crashes or not working on Iphone (iOS):

Close and restart the Acronis app on iPhone
Update Acronis app to the Latest Version for iOS
Uninstall and reinstall Acronis iPhone app
Update your iPhone to the latest iOS version

Fix Acronis on iPhone unable to connect to server/internet connection issues::

To resolve Acronis network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Acronis black/white screen (blank screen) on iPhone:

Follow the Acronis iOS app troubleshooting guide Here →

Acronis Android App Issues and Solutions

Fix Acronis not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Acronis app issues:

Force Stop the Acronis App
1. On android, goto "Settings" » click Acronis app. » click "Force Stop".

Update Acronis to the latest version on PlayStore

Clear Acronis App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Acronis app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Acronis.

Fix Acronis unable to contact server/ Acronis internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Acronis » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Acronis » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Acronis on android.

Solve Acronis black/white screens issue on Android:

Follow the Acronis android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Acronis, Inc., developers of Acronis.

100% Contact Match

Developer: Acronis International GmbH

E-Mail: [email protected]

Website: Visit Acronis Website

About this app

With hybrid protection that’s better than the backup that comes with your phone, this app Mobile offers reliable data protection for your mobile devices, ensuring your contacts, photos, videos, reminders, and calendars are safe, accessible, and private. this app Mobile protects your mobile data against accidental deletion, lost devices, and online attacks by delivering easy, reliable and complete backup for all of your iOS smartphones and tablets. The new this app Mobile lets you browse your backup files for the individual item you want, without having to restore everything. \*\*\* Note: Acronis is not designed to work with business-oriented this app Cyber Protect. You can simultaneously back up your mobile files to the cloud and a local computer (Mac or PC) – using your Wi-Fi network to save on data charges. The newly redesigned this app Mobile delivers backups that are easy, reliable, and complete. Need to retrieve a specific photo or contact?