Empower RetireSmart Reviews

Empower RetireSmart Reviews

Published by on 2021-09-03

The MassMutual RetireSmart mobile app you know is now Empower RetireSmart. If
your plan was a part of the sale to Empower Retirement, please use this app.
Empower RetireSmart is here to help you prepare for your future, with all the
financial planning tools and services you need convenie...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Empower RetireSmart Reviews

  • By

    All chrome, lacks useful features and clear instructions

    This app continues to over promise and under deliver. There are few useful features in this app, and RetireSmart is not compatible with any 3rd party financial tracking applications. This fact is not explained, but rather the customer discovers this only after having the impression that the accounts have been successfully linked. The representative explained that although it will allow you to connect the application (Personal Capital, in my case) the RetireSmart platform will not allow it to connect after this initial attempt. Which results in your account being locked and the forces you to call in (only between 8 - 8 Eastern) to unlock it. If RetireSmart is so keen on limiting access to the account from 3rd party financial applications, they should aim to provide some features for their clients, instead of simple collecting fees from them as so many cash cows.

  • By

    Simple and easy to use app

    Simple and easy to use app but very limited features; no ability to change investments.

  • By


    I’m sure this app would be good if it actually worked. However, every time I attempt to login, I get a pop up box that says, “Something went wrong. If the problem persists, please log out and try again later”. Well I log out and try again later and continue to get the same message. So I have yet to be able to login and view my accounts, hence my title for the app as useless......If I was able to give it no stars I would, but you must select at least one

  • By

    Pathetic performance

    New updates seems to have extra security features, but these are pathetic in performance, seems you have not checked whether your features work at all. Moreover you have mandated these to even open the app. Pathetic planning and dumb product owners. Don’t strech your things so much that we shun your product because of pathetic app performance and holding hostage to perceived security features (which are also poorly planned, that is for another review)

  • By

    Update ruined it for me.

    The App is fine but the latest update doesn’t allow third party apps to connect. So, if you use any other financial app where you group your assets and debts into something that’s practical to manage you’re out of luck. Still use the app, just wish they’d left well enough alone. Oh, and if you get the other RetireSmart app you can link to it all you want as long as you prefer a dumbed down version of what you’ve been using.

  • By

    Touch ID will not enable...

    Would be great if I could contact someone about it or get information online but there is nothing. When I try to enable Touch ID I get a pop up saying "Touch ID cannot be enabled because it is currently active for a different account in this device." which is BS because there is only one other Mass Mutual account (closed but Mass Mutual will not remove it) and Touch ID cannot be enabled for that either. This frustration earns it a one star rating.

  • By

    Almost everything I need.

    The app works well and very informative, but I would like to be able to see each individual loan and how much is left to pay it off. And maybe the option to pay it through the app.

  • By

    Works for the most part

    App does what I needs it to, gives me quick info on balances and what not. My only gripe is that face id for login just doesn't work, it says it failed every time but doesn't seem like it actually tries to detect

  • By


    The app has very little to offer if you just have a 401k plan with them. The only available information is the amount in each fund, your total vested balance, and your YTD return. No options for anything else. Can’t even see the balance between Roth and Traditional let alone employee vs employer contributions. Looks like something you’d expect from a much smaller provider.

  • By

    Very user friendly

    This app provides everything I want to see at a glance. My balance, my contributions and my investments. Well done MassMutual. -Participant

  • By


    The app shows pretty much all I need to know along with being able to make certain changes. The only problem is it will say it’s current as of whatever day, yet the information about my contributions hasn’t updated in over two weeks.

  • By

    Terrible update

    In the last year this app has made some fantastic changes. It was user awesome! I have been impressed with the platform, the functions and the simplicity all rolled together into a profesional app for the not so professional investor. Then today!!! The update has just ruined it all. I hate it!!! It won’t even simply login without complications.

  • By

    Not trying very hard

    This app basically confirms “yes we have your money.” It gives tremendously limited information on returns (only year-to-date) and has absolutely no investor education or retirement planning tools. Very little interest in helping you get there, let’s put it that way.

  • By

    Great App

    I wish their website was as user friendly.

  • By

    Needs Help

    Of all the financial apps this is the worst. I sometimes wonder if u can trust a company with your money if they cant produce an app that works consistently and will allow access to your account info on one day and not the next even if u reinstall it. Fingerprint option also does not work consistently.

A better way to Contact apps

You can now contact Empower RetireSmart customer service directly
via Email using our new site - AppContacter.com

Contact Empower RetireSmart directly

Is Empower RetireSmart Safe?

No. Empower RetireSmart does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 3,163 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for Empower RetireSmart Is 16.7/100.

Is Empower RetireSmart Legit?

No. Empower RetireSmart does not seem legit based on our analysis. This conclusion was arrived at by running over 3,163 Empower RetireSmart User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Empower RetireSmart Is 16.7/100.

Is Empower RetireSmart not working?

Empower RetireSmart works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Empower RetireSmart? Report Issue

Leave a comment:

Why should I report an Issue with Empower RetireSmart?

  1. Pulling issues faced by users like you is a good way to draw attention of Empower RetireSmart to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Empower RetireSmart customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Empower RetireSmart.

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