Empower FCU Mobile Banking Reviews

EmpowerFCU worked fine for my needs and then a few months ago, the check deposit feature stopped working properly on the iPad. The camera and whole screen is oriented the wrong way so I can’t take a picture and can’t even get back to the previous screen. I emailed for support, but was just told to use my phone instead. Since this bank is not local to me, the only way to deposit checks is to mail them in. It’s been several months and the bug has not been fixed and to me, this is a necessary feature.

....starting with the fact that when it was completed and I tried to get into my accounts, it kept asking for my “iPad password for Empower.” For starters, I don’t HAVE an iPad password for Empower. Secondly, I have a four-digit pin# to get on the site that I have used for many years and it continues to tell me it’s WRONG and then the system boots me off. With today being a Sunday, there is no one I can call — so getting all the financial work done that I needed to get done TODAY is now impossible. Why can’t people just leave well enough alone?!?!? Ever hear the saying, “If it ain’t broke, don’t fix it.”

The entire make a transfer section was modified and it’s awful now compared to the prior version. Now once again, like when app was newer, you cannot find what your balance owed is. I have no idea what payment amounts to make on my mortgage, card and line of credit. Idk why the make a transfer section was changed but it’s absolutely horrible now. The layout is awful and it’s kinda hard to make a payment when you can no longer see what you owe.

Every time I try to log in it asks me to update. When I select to do the update it brings me to EmpowerFCU Store and just asks me to open. Once in EmpowerFCU Store it doesn’t offer me the ability to update....it just rewards open. However, as I mentioned, each time I log I. It asks me to update. I don’t know if there’s a problem with allowing me to update or if I’m already updated. I have the iPhone XS. Please let us know.

Every time I open EmpowerFCU it asks me to update it. But when I hit update it goes to EmpowerFCU Store and shows NO update. Idk if my phone is being delayed or if there is no update and it’s EmpowerFCU acting weird.

Constant issues every time I try to do multiple transfers, look at history, accounts, rewards, etc. Program hangs and then prompts to retry or log in. This issue has been happening for more than a year, probably two years. There’s also a delay in updating balances once payments or transfers are made.

This software has some real issues that are SOOOOOOO annoying to the customer. Wish someone with programming skills would finally fix them.

EmpowerFCU works well and does most everything I need for online banking. Two minor improvements would be to refresh your accounts quicker when making transfers and easier location/atm user interface.

EmpowerFCU is just ok. The credit union is awful. Look elsewhere. You get charged for using your debit card as debit card. You have to choose credit or get stuck with a fee. Ridiculous. Also, hold time on check deposits are ridiculously long. They claim that their holds are normal for the industry but I had accounts with 2 other credit unions before moving to NY and no, their hold times were not that long. I only kept my account open for 3 months before closing it and moving to AmeriCU. I’m much happier now.

I hate the updates and how every update they reformat the view and fonts.... I wish it gave you the choice so you can actually read things. I hate that it’s always changing so soon after you just get used to the last updates change.... they should offer the classic view and updated views so people with mental health issues dont get so overwhelmed with the changes that they contemplate leaving the bank altogether!

I LOVE Empower FCU! They have great rates, and everyone that works at the branch by me are amazing. The FSR who opened my account will always come out and talk to me about how I’m doing in my doctorate program. All of this aside, however, EmpowerFCU is AWFUL. They fixed it so it actually doesn’t completely log you out and you can use the Face ID again, but now the widget on the widget screen doesn’t work! I’ve called and complained and it’s still not fixed. Please fix this!

I have been using EmpowerFCU for over a year and loved it. It’s very convenient and user friendly. Recently EmpowerFCU stopped working so I deleted it and re downloaded it but still giving me error. I can’t even log in.

I’ve never had such a poor app experience like this before. For years, across several iPhones, restoring, setting up as new and I have to constantly login to the Empower app randomly. I can never get the widget working, and when I do, it just stops and says to set it up. WHERE??? Why is this so hard to find? I’m gonna switch banks soon, I can’t even attach other services easily to my Empower account. It’s like they have an since t system.

EmpowerFCU used to be great until it was down for a few days sitewide and then it came back with a lot of things changed. It doesn’t tell you pending charges anymore and you don’t know what your charges are until everything is posted. I also used to know how much my check was gonna be on thursdays but now it won’t show until it’s posted on fridays. everything about EmpowerFCU now is so annoying!!

EmpowerFCU is terrible. There is a different issue every day. The last two days I can’t even log in. It accepts my password and then crashes. Other times it doesn’t accept the password and makes me change it. When I try to save password I have to try no less than 3 times just to get the user and password to work. I am so disappointed with EmpowerFCU.

I’m not sure what happened recently but I can no longer use EmpowerFCU. I can sign in using Touch ID but before the accounts load it crashes. I tried using the standard login and still it crashes just as the accounts load.

This is inconvenient because not knowing account balances can make things worrisome.

Please fix this.

Was a much easier app to use when I could log in using a PIN instead of my password, which is long and hard to type on this keyboard, since Empower has too many rules about what you can use for a password... other than that it is ok I guess

App isn’t horrible. It’s laid out in a way thats easy to navigate and understand. Slow response times when doing transfers and logging in but that’s about my only complaints so not really anything to serious.

I have called in multiple times and tried to explain to the workers there that EmpowerFCU will not let me transfer any money from my savings to my checking. I can’t express how infuriating it is to not be able to access MY money. Fix the issues empower or you’ll lose a long time customer.

I have used EmpowerFCU for a while and after updating to iOS 15.3 EmpowerFCU crashes after login attempts. I was once able to see my accounts after a login, but all other attempts just closes EmpowerFCU after clicking the Log In button.

Last update broke EmpowerFCU . I haven’t been able to login at all because every time I do, it shows my accounts for the slightest second and then crashes. Apparently I am not the only one. Rebooting device and deleting and reinstalling app doesn’t help either. It’s been several days now.

Every time I come into EmpowerFCU it tells me there’s an update and if I want to update or skip. When I press update it brings me to EmpowerFCU Store but doesn’t give me an option to update. I even uninstalled and reinstalled EmpowerFCU to see if it just updates and still doesn’t. Super annoying