Contact Empower RetireSmart Support

This app continues to over promise and under deliver. There are few useful features in this app, and RetireSmart is not compatible with any 3rd party financial tracking applications. This fact is not explained, but rather the customer discovers this only after having the impression that the accounts have been successfully linked. The representative explained that although it will allow you to connect the application (Personal Capital, in my case) the RetireSmart platform will not allow it to connect after this initial attempt. Which results in your account being locked and the forces you to call in (only between 8 - 8 Eastern) to unlock it. If RetireSmart is so keen on limiting access to the account from 3rd party financial applications, they should aim to provide some features for their clients, instead of simple collecting fees from them as so many cash cows.

Latest version still reads clipboard at launch. Why? I have various retirement accounts at several different institutions. Compared to the apps from other providers, The MassMutual app it is barely acceptable on a basic functionality level. It loses one more star because it grabs the contents of the iOS clipboard every time you start the App. Why does my employer’s retirement account provider need to know what’s on my clipboard from another application? Seems intrusive.

Compared to Fidelity’s App, I can only rate this bad. Problems are many- 1) touch-I’d login will stop working if for what ever reason there is no 4G , and will not connect ever after. You would download the app again. 2) the app does not true reflect vested balances, sometimes for days 3) not all transactions can be made via app 4) instantaneous market ups and downs are also a problem. One would have to wait until 8:30pm for that every day. If you are lucky, the vested balance are reflected.