Contact 3M Support

I have been using, or attempting to use this app for several months. If the stars are aligned just right it may work. It shows it is connected and the green “vu meter” bar on the computer screen (and in the app) light up when I speak. Unfortunately, nothing transcribes most of the time. About every third or fourth use it will work but only if I’m in a speech box as they call it. If I happen to click out of that box to look up something like a patient’s age or weight in my EMR and try to go back to the speech box and continue dictating I’m out of luck. It simply won’t do it. At that point I get an alert box saying “M*Modal Fluency Direct was unable to recognize your dictation. Please make sure correct microphone is selected and calibrated. “ Needless to say nothing works at that point. Even if I close everything (losing all my dictation) and restart it usually won’t recognize the phone mic. Does support answer my numerous feedbacks? No! Do they care? Apparently not. This app is like some amateurish free app you see out there except medical documentation is serious business. Too bad the mmodal jokers don’t understand that.

If this worked consistently it would be spectacular. Easy to use and set up. However, I cannot keep it connected. It crashes after only 3-4 min of use. It still appears to be connected, but will not pick up any dictation. If I close it the app and log out on the computer, SOMETIMES I can get it to work for another 3-4 min. It’s taking me forever to get my notes done, and I don’t have the option to bring home a real microphone! I don’t have time for this!!!

Doesnt consistently work, freezes, doesnt have good voice recognition, skips randomly ahead or lags horribly. I have to use it for work but i would otherwise not recommend. I have resorted to typing instead because of this apps unreliable nature.