🏷️ About: Multi-journey passes purchase, carnet purchase and Tap&go, credit card details saved in your profile and a new layout for a user experience easier and faster. With the app you can: - Buy train tickets, Stibm fares included - Buy or renew all kinds of rail passes - Buy Malpensa Express tickets - Buy multi-journey passes and activate them through Tap&Go - Add trains, lines and stations to favourites and have them always in the .
We Investigate the app owner's website (Trenord.it), verify their legitimacy, and uncover hidden scams and complaints.
Does not let you store your payment method and navigating Trenord is a nightmare. So counterintuitive and inflexible. Just hate it.
I have been having issues with Trenord, adding tickets and asking for help from the people at the ‘customer service’ don’t even know how to use this thing!
App let me buy pass from airport to Milan. Great. But then I couldn’t make ANY other purchase without filling out a ‘profile’ page. But the page provided for my profile cannot be submitted (button is greyed out), half the fields are uneditable, and the in-app forms to request help have the ‘send’ greyed out so they are likewise useless. I guess I’ll use the kiosks got the duration of my stay and Google Maps. I hope it lets me buy a ticket BACK to the airport.
Doesn’t give me the option for English
I signed up for an account and then when I try and login I get an error message.
Account access provides no access to purchased tickets as a foreigner from America.
Will not register if you say that you are a British citizen. After you put in your nationality as British, it keeps asking what’s your Italian province of birth before moving on. So stupid.
Going to be spending a couple of months in Italy and want to use the phone pass but the registration is set up for anyone other than an American. I was able to get through most fields but couldn’t enter the Codice Fiscale and I was prevented from completing the registration.
There is no button to log off or to change password. There is no option to enter a credit card within the account.
We bought 1st class tickets on this app from Milano Centrale to Lugano. In Milano there are “assistants” that are supposed to help in the station. I asked four times how to know which car is first class and they either didn’t respond or said to “just get on the train”. Mostly they did so by yelling at us. Very unkind and they obvious really don’t care about customer service.
Trenitalia was far superior. Staff more professional and your car and seat clearly marked.
My advice, avoid this app if you are not experienced with the Italian train system.
App does not allow to store credit card details
App takes more than 5’ to show the ticket once the purchase has completed correctly
Have some professional do the design next time
You have to create an account to buy tickets. After creating an account and trying to buy tickets I got a cryptic error “attention a problem in the payment procedure…” But my other credit card works.
It’s helpful & easier to obtain tickets using Trenord . Using the website is plodding and inconsistent.
Trenord is seriously quirky & glitchy. It will refuse your credit card with no explanation.
It’s best to create an account, before using Trenord to purchase tickets. It takes the company’s server time to recognize your account and send a confirmation email.
Trenord will give / print your train ticket with no information on it. No train number, no departure time, no track number.
Having the correct ticket seems to be inconsequential, we were informed by the ticket office that as long as you have a ticket going in your desired general direction, the conductor will validate your ticket on board.
The more you use it, you learn to navigate it better.
Having Apple Pay option would make even easier getting tickets from Trenord !
Not all of the website was in English
a very easy and useful app.
What better way to glide from Cadorna to Monza than this rarefied telephone application! Che bellezza! Our proud northern compatriots have produced a welcome addition to Italy’s fleet of mobile train ventures. Enjoy, fratelli d’Italia!
Trenord could be great. I resent it forcing me to save a card to buy a ticket. I’m now unsaving it. How ridiculous. Add Apple Pay as a method of payment. Update- can’t easily see how to manage payment methods.
this app is so Bad, I took an early train from milano to Lugano and because I had class at 10 am and was supposed to get there at 9:03 I’ve been stuck in the train for 3 hours made me miss my first 2 classes in the morning.... Don’t take this app
It works. Does everything. And it’s in English.
Trenord does not appear safe based on available data.
JustUseApp Safety Score for Trenord is 0/100.
This assessment is based on our NLP analysis of 820 user reviews.
Combined with the app store average rating of 4.5/5.
Trenord does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Trenord is 0/100 .
This conclusion is based on analysis of 820 user reviews.
Trenord collected the following data from you:
Multi-journey passes purchase, carnet purchase and Tap&go, credit card details saved in your profile and a new layout for a user experience easier and faster.
Check the validity of tickets and activate your multi-journey pass or your Stibm ticket through Tap&Go.
With the App 3.0 you can buy a 10 trips multi-journey pass and activate single tickets through Tap&Go.
A new area of the app dedicated to all your tickets, multi-journey pass or rail pass to easily have them when you need them.
Select your trip, type of rail pass and add your card.
