Contact Trenord Support
Company Name: Trenord
About: Multi-journey passes purchase, carnet purchase and Tap&go, credit card details
saved in your profile and a new layout for a user experience easier and
faster.
With the app you can:
- Buy train tickets, Stibm fares included
- Buy
or renew all kinds of rail passes
- Buy Malpensa Express tickets
- Buy
multi-journey passes and activate them through Tap&Go
- Add trains, lines and
stations to favourites and have them always in the .
Trenord Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Trenord
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Trenord Website
Privacy Policy: https://www.iubenda.com/privacy-policy/70989894
Developer: Trenord
Can I trust Trenord app?
Protect your data and wallet. We investigate the developer's website (Trenord.it), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Rude personnel
by OK2BKind
We bought 1st class tickets on Trenord from Milano Centrale to Lugano. In Milano there are “assistants” that are supposed to help in the station. I asked four times how to know which car is first class and they either didn’t respond or said to “just get on the train”. Mostly they did so by yelling at us. Very unkind and they obvious really don’t care about customer service.
Trenitalia was far superior. Staff more professional and your car and seat clearly marked.
My advice, avoid Trenord if you are not experienced with the Italian train system.
Worked once...then nothing
by Jonesnco
App let me buy pass from airport to Milan. Great. But then I couldn’t make ANY other purchase without filling out a ‘profile’ page. But the page provided for my profile cannot be submitted (button is greyed out), half the fields are uneditable, and the in-app forms to request help have the ‘send’ greyed out so they are likewise useless. I guess I’ll use the kiosks got the duration of my stay and Google Maps. I hope it lets me buy a ticket BACK to the airport.
Why can’t an American use the app?
by Mama's Meatballs
Going to be spending a couple of months in Italy and want to use the phone pass but the registration is set up for anyone other than an American. I was able to get through most fields but couldn’t enter the Codice Fiscale and I was prevented from completing the registration.
Have a Problem with Trenord? Report Issue
Why should I report an Issue with Trenord?
- Pulling issues faced by users like you is a good way to draw attention of Trenord to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Trenord customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Trenord.
