Shipt: Same Day Delivery Software

This service and app have been truly life changing! I add items to my cart as I see the need, and once or twice a week I will literally lay in bed at night scheduling my grocery delivery for the following day. Before the kids are out of bed, without leaving the house and the inevitable: finding socks and/or shoes, turning off the tv/lights/stove/flat iron/vibrator, making sure every has gone pee, “Mama I hungeee”, “Ma! Where’s my DS?!”; “can we go to Chick fil A??” Grocery shopping. DONE. Without any of...THAT. For my fellow Pinterest junkies, recreating (ATTEMPTING to recreate, lesbe honest) Pinterest recipes has never been easier! Any ingredients you’re missing, just type into search bar and add to cart. Voila! No more scavenger hunt down the aisles looking for items you’ve never heard of (unsalted butter? But why though?). The ONE time my shopper was delayed (and she was REALLY delayed tbh, I think the delivery window was between 8:00-9:00pm and at 10:30 she was still texting me with questions?!) I contacted customer support, and in a matter of seconds they rescheduled for the following morning AND gave me a $25 CREDIT applied to that same order! The service is great, the shoppers are great, customer service is great - can’t say enough good things about this app.

I have used this app 3 times and love it. It is not without a couple kinks but customer service is excellent. My first 2 orders were perfect but my order today needed some TLC. I’m not sure if my shopper was new but I placed order yesterday and in my delivery time frame they texted and said running late and hadn’t even shopped yet which usually is not a problem but since I had company it was this time. So I cancelled the order and had to go to the store with people arriving in 45 minutes which I still had to cook. Customer service called and apologized sincerely and gave me a credit for trouble which was very surprising but appreciated. I reordered what I still needed last night for delivery this morning. I received a text about 2.5 hours before delivery was to happen. The order arrived within time frame but frozen vegetables and ice were not frozen (very watery), hot dog rolls smashed and wrong items. Every other shopper had cold and frozen items in cold bags and these were not. This will not stop me from ordering again but hope that this shopper improves service. I have said for years that I wished we could have everyday items delivered since we all have such busy lifestyles. I will continue to recommend.

I live on the 3rd floor and due to cancer I can no longer shop for and carry groceries up the steps, which usually required 5 trips up and down. I am so grateful that right about the time I became critically ill, this app arrived to save the day. The service more than pays for itself. My shoppers have gone out of their way to procure my long shopping lists. They stay in touch and offer substitutions for items that are out of stock. The store inventory and online shopping cart are beyond their control. They always do their best to make it work out. That would be my only complaint, that some of the items listed are not available in the store and it’s inconvenient and disappointing. The stores should keep their merchandise as updated as possible. But for the most part, this app is an invaluable service that saves the day. They are all good, but one particular shopper, Keara, stood out among the rest. She was quick, accommodating, and never complained about the steps. She was so kind and helpful. I can’t thank her enough for going out of her way to provide excellent service and customer satisfaction. this app is a life saver for me and I commend them for hiring an amazing staff, like Keara.