Instacart-Get Grocery Delivery Software

Hey there, so I am an Instacart shopper and I just wanted to put it out there for customers as it was brought to my attention yesterday. I had an angry customer who said he had been waiting all day for his order and said he had never had much issue up until yesterday which made me feel awful but it was definitely NOT my fault. We currently have two different work models going on which are not available to all and so some people are working by the hour and some by the job. The shoppers that are working by the hour obviously are getting heavier workloads therefore more pay, whatever is left over from these shifts goes into on demand mode and is cycled through shoppers until somebody takes the order. I unfortunately don’t have an option to shop on a schedule or if I did then I would because I know that I can get more customers orders fulfilled thus bringing more money home to pay my bills and help with the costs of raising children and happier customers and my number #1 goal is CUSTOMER HAPPINESS! So with all that being said, it’s a rare thing for orders to just sit there ,my thoughts are either it’s some kind of glitch or there could be the chance that shoppers are aware of a customer that likes to complain about timeliness but lowballs offers and tips and the order just keeps cycling with no result. Also could be an issue of low supply and high demand.

I love ordering from my phone. The cost of delivery and tip is worth me not having to leave house and put miles on my vehicle or deal with aggravation of crowded stores. The closest Publix is about 15 min away so I’m already committing to at least a 30 minute drive. I only had an issue one time - I ordered things for dinner (it was about 5ish). I should have ordered earlier but I didn’t know better. It was about 2 hours in and no one started working on my order. I called IC to see what their policy was and what the recourse was if my groceries didn’t come. The lady said “then it will just come tomorrow”. Which of course was unacceptable since it was dinner and I work for a living and wouldn’t be home. I ended up going myself and, as I was in Publix, someone started working on my order. My fault, I had forgotten to cancel it. I told them right away obviously through the messenger system. But, I’ll just always remember that ordering sooner is better. I wish there would have been a way for someone to say “no one is available for 2 hours, fend for yourself!” Keep in mind I live in a small city, mostly rural. I’m surprised we even have this service here. I love ordering groceries on lazy days!!! I also save some money from not going in the store and getting things I don’t need. Thanks IC!

board usability. Wish Trader Joe’s would get on & then my life might be complete! app & the board & then my life might be complete! & then my life might be complete! fee we pay for free delivery year-round from Instacart is well worth it, and then some! The response-time & functionality of this app make grocery shopping at our regular stores simple, fast & amazingly convenient. We appreciate being able to communicate with our designated shopper in real time via the messaging feature and being able to provide immediate feedback on replacement items or refunds. My husband and I share our account but each have the app on our phones which means we can both add things to our store cart(s) individually throughout the day or whenever we realize we are out of something and then in live time we both are able to see what the other has added or when one of us has placed an order, when it’s likely to arrive, what needs to be replaced if applicable, etc. Since we started using this app over 2 years ago it’s only improved and we HIGHLY recommend to all of our friends & family with busy lives; with or without kids.