MySOS Status

tried more than 50 times to upload my passport photo. just doesnt work!!!

TO EVERYONE WHO IS HAVING TROUBLE WITH THE APP AND GETTING QUESTIONAIRE DONE: I have managed to work around the app being non responsive. Go to the cogwheel icon(settings) and in the account add your email and create a password, submit this and you will be sent a link to confirm the creation of the account. Then just use Mysos Web (through any computer browser) and finish your questionaire and covid certification upload etc! Hope it works for you! Safe travels :)

I cannot upload my passport scan, I tried it many many times with different formats, pictures, etc and the app simply won't accept it.

Update: when I finally decided to skip the OCR passport BS I got a blue screen after all (choose skip when the passport is scanning, see app instructions). Hope this helps others with this malfunctioning app...

I used Samsung mobile phone. The arrival date to Japan is on 6 November. I installed MySOS apps through Play Store. A few days ago, I completed the registration of the passport. However, I only completed part of the questionnaire WEB and left because I noted that I had not booked the hotel for the first night of arrival. Yesterday, I opened MySOS apps again and tried to complete the pre-registration procedures. However, I could not open the questionnaire WEB. I only saw a white blank screen. I clicked Settings in MySOS apps, cleared the cache in the storage icon but same problem in questionnaire WEB. I cleared both cache and memory in MySOS apps but the situation was same. Please advise the solution.

I registered mysos with my two kids. However my passport uploaded for 30+ times in different time, different photo with different light/angle etc. The app still ask me to re-register. However, my two kids' passport success uploaded even one of it have a finger holding the edge. Please ADVISE what I can do to have a successful registration my passport

The first time the app asked to upload my passport it actually accepted it, but the OCR misread a character, thus I tried again. The 53 times thereafter this coughed up piece of shite app didn't accept any of the uploads, wether in day light or in shade, full frontal or under a 45 angle, a 500kb file or a 13mb file, png or jpg. Nothing seems to fing work for this shite app!

The first time the app asked to upload my passport it actually accepted it, but the OCR misread a character, thus I tried again. The 53 times thereafter this coughed up piece of sht app didn't accept any of the uploads, wether in day light or in shade, full frontal or under a 45 angle, a 500kb file or a 13mb file, png or jpg. Nothing seems to fing work for this shtty app!

The first time the app asked to upload my passport it actually accepted it, but the OCR misread a character, thus I tried again. The 53 times thereafter this coughed up piece of sht app didn't accept any of the uploads, wether in day light or in shade, full frontal or under a 45 angle, a 500kb file or a 13mb file, png or jpg. Nothing seems to fing work for this shtty app!

The first time the app asked to upload my passport it actually accepted it, but the OCR misread a character, thus I tried again. The 53 times thereafter this coughed up piece of shit app didn't accept any of the uploads, wether in day light or in shade, full frontal or under a 45 angle, a 500kb file or a 13mb file, png or jpg. Nothing seems to f-ing work for this shitty app!

having given my details nothing else happens ,cant agree to any terms ,cant download any passport ,cant do anything ,the most frustrating day i have had for a while really putting me off going to japan and dreading checking

When trying to upload my vaccine certificate, I am able to browse to the file and select it, but it is placed outside the browse box. I have tried this on both Android and IOS (iPhone 13) and have cleared cash and data, as well as reinstalling the app at least 3 times on Android with no success. Can you please advise on a solution urgently, as we are due to travel in 4 days time!! Thanks and regards... Nigel.

I have completed my registration and moved onto accompanied child’s part. Cleared browser’s history many times and uploaded child’s passport but it won’t load the questionnaire when I click on it. It just shows empty page again and again. What should I do?

I cannot upload my passport scan, I tried it many many times with different formats, pictures, etc and the app simply won't accept it

I cant get past the questionnaire stage. It asks for email address to be entered, then again for verification. Then it says they do not match, and I cant proceed to upload my vax cert.

Wont let me agree to teams and conditions only the disagree button stays pink I've tied to unstall the app and start again but same thing.i guess without this app I can't vist japan..thanks for any help

Have tried to upload my passport many times already. The photos weren’t accepted at all. I wanted to use fast track by all means so skipping to upload the passport won’t be possible…

I managed to do everything except upload my NHS vaccination certs. It reads the bar codes but still keeps asking me to upload them. I can only hope I’m admitted with my paper docs instead

MySOS wiped out all of my account information with today’s update. My blue screen is now back to red and I can’t log in. Frustrating 😡

Wont load passport - "Unexpected error please wait a few minutes and try again" - tried multiple times and won't work why is travelling to Japan so difficult - this is ridiculous that their systems don't work - embarassing

Unable to open the questionnaire pages. To tab for the language choice to proceed. I’m departing for Japan tomorrow so I want to get it done asap.

Was able reading these comments, I was able to get the Municipality and Town drop down menus to populate. The key was the ZIP code…. Five digits, no hyphens. Hope this may help others with a similar problem.

After I select the Prefecture (Tokyo TO), there is nothing in the Municipality or Town drop downs and I cannot input anything. Please advise. Thanks!

It won't let me enter my hotel address. Municipality and Town do not auto-fill and I cannot type anything in. So cannot complete the registration. (and yes I have entered the postcode without the -)

I accidentally said I do not have vaccine certificate/proof, but I do. There seems to be no way to change it.

I finally resolved the issue with the "questionnaire WEB" still saying "please register" after you've completed it. The solution is to find the separate questionnaire app (if it's installed) and uninstall it. After that, the questionnaire opens in a browser tab instead, and then it works.

MySOS, will no upload my Passport, How to enter accommodation, Via Inn Kyotoeki Hachijoguchi's postal code, Prefecture, Municipality, Town, Chome Address. Regions and countries, we have not been anywhere, and app will not go to next if the boxes are not filled, Need Help this MySOS is to hard for elderly travelers who are fully vaccinated with two boosters and also flu shot.

I did a passport scan on mysos application. but it identifies the letter U at the beginning of my passport number as O (zero). The passport number I need to confirm is wrong. ı used iphone. Urgent I need help you. Thank you.

I am unable to open the Questionnaire WEB - I am just getting a blank screen. Help needed please/

Same issue as others. I've tried the application on my Android phone and a browser via my Laptop. The app won't register my passport and just return the error "The registered passport could not be scanned correctly.". This whole process is very weird. No clear indication of what needs to be done and there are so many issues with this application.