Deep Field app not working? crashes or has problems?

Deep Field Status

Last Updated on 2020-11-14 by Music Productions, Ltd.

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Common Deep Field Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Deep Field app on iOS and Android devices. Solve all Deep Field app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Deep Field iPhone Issues and Solutions

Deep Field iOS app crashes, not working, errors
Deep Field iOS app network issues
Deep Field on iOS has black/white screen

Deep Field Android App Issues and Solutions

Deep Field has errors/crashing/not working
Deep Field server network connectivity issues
Deep Field has black screen

Deep Field iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Deep Field app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Deep Field app crashes or not working on Iphone (iOS):

Close and restart the Deep Field app on iPhone
Update Deep Field app to the Latest Version for iOS
Uninstall and reinstall Deep Field iPhone app
Update your iPhone to the latest iOS version

Fix Deep Field on iPhone unable to connect to server/internet connection issues::

To resolve Deep Field network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Deep Field black/white screen (blank screen) on iPhone:

Follow the Deep Field iOS app troubleshooting guide Here →

Deep Field Android App Issues and Solutions

Fix Deep Field not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Deep Field app issues:

Force Stop the Deep Field App
1. On android, goto "Settings" » click Deep Field app. » click "Force Stop".

Update Deep Field to the latest version on PlayStore

Clear Deep Field App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Deep Field app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Deep Field.

Fix Deep Field unable to contact server/ Deep Field internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Deep Field » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Deep Field » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Deep Field on android.

Solve Deep Field black/white screens issue on Android:

Follow the Deep Field android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Music Productions, Ltd., developers of Deep Field.

About this app

Deep Field, written by Grammy award-winning composer and conductor Eric Whitacre, was inspired by the world’s most famous space observatory, the Hubble Space Telescope, and its greatest discovery – the iconic Deep Field image. DeepField forms part of the live performance of Deep Field, and also provides additional information on the film.