Get in the zone and make it count, with a social platform and gamification to
keep you feeling good, inside and out.
Join an inclusive community fuelled by
physical activity, fitness and wellbeing with the heart rate monitor that
rewards effort over ability.
Are you having issues? Select the issue you are having below and provide feedback to Myzone | Make movement count.
By Matt 1 month ago
My height reverts to 73cm every time when I try to change it ?
By Stef Fetzer 4 months ago
Can't get past privacy update screen - when I set my country and confirm with Understood, I get to a page saying 'you shoukd now be redirected back to the app' but I don’t get redirect. I am stuck in the setup process
By Izzat 6 months ago
Go to the app setting , clear the data and resign in and it should work.
By Scott Morrison 6 months ago
Completed a workout, it's showing twice. I don't want to delete yet, and risk losing both. But the main issue, the so is stuck in a loop, keeps asking me if I want to rename the last workout. Whether I click yes or no, it keeps prompting again.
By Clinton 6 months ago
When trying to open app it just displays, LOADING. First couple of days all worked good,now can't go into app. Just loading display on screen
By Robert Michael Gangi 6 months ago
does not show green indicator light and not working. Left charging all night still no green light.
By Beth English 8 months ago
Hi My app is frozen on Loading, I have rebooted the phone, still stuck. Any solutions?
By Adrian Hill 8 months ago
It stuck saying workout processing
By Eric Hoffland 11 months ago
Just purchased Myzone and used it for the first time yesterday during my workout. The Myzone was indicating that my workout was at a 100% the whole time. One long Red graph. Being at 100% for 30 minutes would kill me, lol. Please help.
By Reza 11 months ago
Hi, The app sporadically freezes i.e. during my workouts my cell’s screen shows the app, while in use and on display, frozen. The solution involves shutting the app off and then restarting it for a connection re-establishment. This causes the workout stats to restart from nil. This has happens multiple times. Can you please assist. Thanks.
By Drew W Wolfe 11 months ago
My device gives erratic readings, It can be in the red zone and then spiral to grey and stay there for several minutes.
By Bruce Keller 1 year ago
My Zone with Heart Rate wrist strap has become unreliable. Today at Neuro Intensive therapy my monitor showed a red zone heart rate of 170 or 100%. I'm 73 years old and was was pedaling at a moderate pace on a NuStep machine. i was talking at a comfortable pace with my very experienced trainer who was sure my monitor was not accurate. Last week ive been getting very low ratings on my exercise bike - in the blue/gray zone no matter how hard i pedal. I used to wear out chest straps every month. is this the wrist strap version of wearing out? Thanks Bruce Keller Wheaton Sports Center Bkeller@redacted
By RaeLea Hurt 1 year ago
I've used Myzone for years and have had little to no issues with my phone app. Yesterday, I changed cell phones and when I tried to connect and upload my workout on my new phone I received a message, "Bluetooth and location must be turned on". I verified Bluetooth and location were on and yes, they were. I tried to upload my workout using my old phone, no issues. I've shipped my old phone back to Samsung so that work around is no longer available to me. I've tried to use multiple devises (two tablets) in addition to my new phone and one tablet wasn't able to connect to Myzone app at all (kept crashing/closing) and the other tablet showed the same error as my phone. And, yes, both Bluetooth and location was turned on. I've uninstalled the app on the phone and reinstalled. No change. I've powered down all devices and retried, no change. What is my next step?
By J.P. Gibbs 1 year ago
First. I really enjoy Myzone. I have been using the belt and app for almost 4 years.. This week (April 2023) I have experienced issues with the app accurately carrying over my workout summary. In real time it is accurate. It is glitching when it goes into daily review and history. My wife's also starting having the same issues this week. Could you please fix this problem. Thank you
By Kassi Johnson 1 year ago
I have tried to manually update the app on my iPhone b/c it won’t let me click in the app to update but it is not on my list of apps that need to be updated.
By riccardo 1 year ago
My Myzone has an error code of HTTP 409 conflict. It's been like this for three days .
By Toby Adair 1 year ago
Device seem stuck in a loop on processing my last workout - any idea how I can get it to stop?
By Jacquie Coles 1 year ago
My Myzone is stuck on processing and has an error code of HTTP 409 conflict. I can tell it's working as it's picking up my heartbeat. I've tried turning my phone off and back again and it still doesn't upload my recent workout. I know it recorded it as it bleeped when I put it on.
By Natalie Engstrom 1 year ago
Downloaded the app but it's stuck on loading
By David Killen 1 year ago
App doesn't load at all.
By Jeff o'Brien 1 year ago
Not loading workout or stopping mid work out.
By Mary Minior 1 year ago
The my one belt connects but does not register my calories or heart rate. The screen shows ‘0’ effort. The device is fully charged
By Alan Anderton 1 year ago
I have the opposite problem to everyone else at the moment - it won't stop working! I went for a 22min walk this afternoon with my MZ-3 on, popped one side off (which usually stops it) and put it in my gym bag. When I looked just now it has been stuck on 60% for 07:57:29 - nearly 8 hours! I have disconnected it and have it sat on my desk in front of me with nothing connecting the studs and it is showing that I am still working at 60%! Exercise was never so easy!
By De Waal 1 year ago
My Myzone App for iPhone not uploading data. It is stuck… also cant even open my profile in the App. What now?
By Dana Bilhimer 1 year ago
App stuck on “workout loading” + I cannot see anyone else workout’s since Sunday (today is Wednesday). Other people can see my workouts since Sunday, but my app is not updating… I update the firmware this morning and restarted my phone…still nothing 😫
By Lesley Coats 1 year ago
Myzone not loading my workout despite being able to see the workout on my phone
By Lesley Coats 1 year ago
Myzone not loading my workout despite being able to see the workout on my phone
By Bryn Davis 1 year ago
Same issue - 'workout processing' since yesterday evening, tried all suggestions but to no avail
By Stephen Potterton 1 year ago
Constantly processing. Have carried out the normal remedies of putting it back on when connected to the internet. Even left it on for an idle 10 minutes to see if it would force it to upload my first session; Nothing! Getting pretty annoyed tbh. Polar was far more reliable.
By Laura Boyle 1 year ago
Workout done at 3 This afternoon but still hasn't uploaded now 7 pm also difficult establishing add and holding a Bluetooth connection Looked at all the different permutations to see that it says no workout was done today
By Gailo 1 year ago
App showing "workout processing" for a few hours now...
By Gene 1 year ago
App not loading workout and features started to become unresponsive. Tried logging out and reinstalling (forgot password) and when I tried changing password, the website for password change does not work. (Displays 502 Bad Gateway)
By Gene 1 year ago
App not loading workout and features started to become unresponsive. Tried logging out and reinstalling (forgot password) and when I tried changing password, the website for password change does not work. (Displays 502 Bad Gateway)
By Kerrie 1 year ago
"workout processing" but still hasn't processed. Not showing any previous workouts this month. Just updated before workout.
By Sophie walton 1 year ago
App will not load. It is stuck on the loading screen. Samsung
By Eduardo Marques 1 year ago
App myzone is loading indefinitely and never open the app. I already uninstall e reinstall the app, but always got the same message "Myzone is Loading".
By Ted Cray 1 year ago
Myzone will not let me sign-in on Apple 11 phone. Say's" check internet connection" I moved to location with full strength signal. No Change. Have uninstalled /reinstalled App on phone a couple of times. Still cannot get past login page. Myzone was working a week ago. Then "Pending Workout Download" Waited for 24 hours. No results. That's when I first uninstalled/reinstalled Myzone thinking that would repair "Pending Workout Download" Nope.
By John Heger 1 year ago
Android 12, for the last week or so I have been having issues getting device to connect to phone, it keeps giving a message that Bluetooth and location must be enabled even though they are enabled.
By Neil Brierley 1 year ago
The app wont open on my phone - I have rebooted the phone tried force stop app - nothing is working.
By Tracy 1 year ago
Was having the same issue where the app was not opening. A friend at the gym fixed it. Looks like folks need to clear out their cache and sign back into myzone.
By LG 1 year ago
Same as other comments Myzone app won't open.
By Lisa Lee 1 year ago
I'm using an android phone. I have uninstalled and installed several times. The app will not open on my phone. I try again and asks to close the app. Last used without issues was 8/23/22
By Shane 1 year ago
Same problem as everyone else with Myzone not opening - message such as clear cache and the software has a bug. Have removed and reinstalled to no avail.
By Denise 1 year ago
The Myzone app keeps crashing on my Samsung phone and tablet. It will not open and a message ensues stating that the app has a bug.
By Mike 1 year ago
Myzone app wont move past the loading screen... I have tried force stop, uninstall numerous times and still the same thing. I have a Samsung Galaxy S9... please advise.
By Jerry Doran 1 year ago
My Zone app crashes. I have uninstalled and then reinstalled. It continues to crash when I attempt to start it. I am using a Pixel 6 Pro with Android 12.
By JAYNE NEAL 1 year ago
Same complaint, app won't open. App worked fine yesterday morning and then it wouldn't open, I have uninstalled/installed several times and it won't open. I have a Samsung. What is the fix? I've used MyZone for years. I'm at HOF status.
By Dr Peter Davison 1 year ago
Myzone app will not load. Reports "myzone keeps stopping" Any solutions?
By Joan Dellinger 1 year ago
App worked fine yesterday morning and then it wouldn't open, i have uninstalled/installed several times and it won't open. I have a Samsung. What is the fix? I've used myzone for years. I'm at HOF status.
By Barbara Cousens 1 year ago
App just won't open. It was working fine earlier in the week. I've uninstalled, rebooted phone and installed again but has made no difference
By Simon 1 year ago
App keeps crashing and will not open
By Ian Hackney 1 year ago
Since i had a software update on my samsung S21 my zone app will not open after a few attemps of trying it comes up with a message saying the app has a bug i have uninstalled, switched off phone and back on again and reinstalled and the same issue. had the latest software update on samsung caused a known issue ?
By Cathy Y. 1 year ago
Myzone app keeps closing.
By Kim 1 year ago
MyZone was working just fine and all of a sudden in the middle of my workout it no longer is working. It either crashes or gives an error message. This started today. I've rebooted my phone in case that fixed it. Still crashes or gives the myzone keeps stopping mesaage.
By Jon McDermott 1 year ago
Myzone app crashes when trying to open on Samsung phone. If you uninstall, then reinstall it opens once, but thats it.
By Privvy 1 year ago
Put belt on and phone acknowledges it is on, but then at end of workout it didn't actually log any of the workout. Has been happening a lot for last week. Ironically, never has problems when in the gym. Glitch with Android app maybe?
By László Kiss 1 year ago
Hi, My myzone keeps stopping. I put it on, beeps once as it turns on and after a few seconds does the triple beep that means turning off. While doing the workout intermittently turns on then off again so it does not connect to the devices (phone, gym display) and thus it's unusable. I heard other people having the same issue but couldn't find any solution to it, can anyone help? Thanks
By Mark Hullman 1 year ago
Belt connects but does not report any data then disconnects after a minute or less and says “searching for belt.”
By Cathy Holloway 1 year ago
Not registering my workouts or heartbeat
By Rebecca 1 year ago
Myzone app is not uploading the workout
- App fails to load historical data off the belt.
- Only data that gets saved in the app is for the period I am within range of the phone.
- MyZone picked up absolutely nothing during a strenuous workout.
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Complete guide to troubleshoot Myzone | Make movement count app on iOS and Android devices. Solve all Myzone | Make movement count app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MYZONE (Worldwide) Ltd., developers of Myzone | Make movement count.
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Developer: Myzone
E-Mail: [email protected]
Myzone develops accurate wearable technology, providing engaging and motivational experiences that support lifestyle changes to make exercise habits stick. Myzone is used by 1. 8 million people around the world at home, outdoors and in our partner gyms such as Snap Fitness, LA Fitness, Bannatyne Health Club, Fitness First, Anytime Fitness, and UFC GYM. When combined with a Myzone heart rate monitor, MyzoneMakemovementcount creates personalised zones, based on your maximum heart rate, which means anyone can compete together on a level playing field. Join an inclusive community fuelled by physical activity, fitness and wellbeing with the heart rate monitor that rewards effort over ability. At the heart of over 7500 gym chains in over 80 countries, Myzone is a unique wearable fitness brand that rewards effort rather than ability. Each zone is a percentage of your maximum heart rate, meaning that athletes and fitness newbies can exercise together to earn MEPs (Myzone Effort Points). Exclusive to the Myzone app, MZ-Remote is the world's first virtual live group workout where participants can connect and exercise together, while receiving real-time biometric feedback and personalised coaching from a trainer. Myzone heart rate monitors let you know the exact level that you're working out at, in real time. The MZ-Switch combines an ECG sensor with a photoplethysmography (PPG) sensor to create the world's first interchangeable heart rate monitor for the gym, outdoors or in water. Myzone integrates with Apple Health to save your workout data and biometrics such as weight, BMI, and BMR. The heart rate monitoring system features electrocardiography (ECG) measurement that's accurate up to 99. 4%, as used by health professionals. Myzone integrates with many other platforms, including Apple Health. The five tailored effort zones make heart rate training easy to understand. The Myzone app uses inclusive, game-based mechanics and social elements to prove time and time again that we're stronger together. Myzone rewards effort over ability. Myzone connects through analogue, ANT+ and Bluetooth with gym equipment, and Apple Watch. Myzone means you can take part in live classes with real studio buzz, wherever you are.