Contact Myzone Make movement count Support

I’ve been having problems lately where the MyZone app fails to load historical data off the belt. I don’t typically work out near a MyZone receiver or with the belt streaming to the app on my iPhone. I know for a fact the belt is recording HR because it displays on the gym equipment. I used to do my workout (out of phone range) then open up the app on my phone before taking the belt off and it would load my workout data. That doesn’t work any more. Now the only data that gets saved in the app is for the period I am within range of the phone. The actual workout data never gets imported off the belt. I used to get around this by installing the app on an iPad and use it to load the data hours after the workout. It took a few tries sometimes but it usually worked. Fed up with the app I tried streaming to my Apple Watch. Today when I went to upload data from my watch it showed there were nearly 300 samples. It hit “upload” and got confirmation that upload was successful. The data is not in the app on my IPhone. The workout data is just gone. It appears that if the belt is streaming data over Bluetooth that it doesn’t save data to its internal memory so it can’t be imported later. I never had problems before they added Apple Watch suppprt. I am use the most updated versions of everything. If I keep having problems I’m going to quit using it because it isn’t worth the hassle.

UPDATE... I've now given up on the product. I was on my way to Bronze status from Iron status and only needed 50 MEPs to get there at the end of the month. Did a pretty strenuous workout for 30 minutes and MyZone picked up absolutely nothing. Like didn't even register 1 minute of exercise. I kept trying to stick with it, but the readings are so inconsistent that I don't even bother trying to hit my MEP goals anymore. I just track with Apple Watch and beachbody on demand. At this point it's not worth the effort. Going back to polar or something else. 😏 The first one I got had to be replaced because it wouldn't connect. Working out with a trainer and she knew the readings were off based on the level of exertion she was physically watching. The HRM disconnects often and loses loads of effort. Using other devices on the exact same routine shows wild discrepancies in the data and never gives you the full credit for calorie burn. That is demoralizing when trying to use this information with fitness pal. This device is not even as accurate as the Apple Watch and that is truly sad. Amazing concept. Just wish the HRM picked up better readings. Shaved my chest and all (the fitness director at my gym felt that was the issue) and still no real improvements.

I would give 1/2 star but that wasn’t an option. Purchased this 3 months ago. At first everything worked well. Some of the data on the belt will upload information to the app the next day. I was willing to tolerate this minor inconvenience. Also there is a waiting period from the app data to transfer info to the Activies app on iPhone. I was willing to tolerate this as well. Last week I noticed the belt no longer connects to the app. Workout tile keeps searching for the belt. Bluetooth is on and connected. I have created a ticket request for support to fix this issue with myzone. Myzone basically just emailed me a generic “Connecting your myzone belt to your app -iOS update” how to guide. I had already googled this issue myself and found this article. Followed the instructions and still I don’t have a solution to my issue. I will no longer use this device because simply it doesn’t work. It’s a complete waste of money.