Contact Washos Support

by Ecciao

They really did a number on a fully 3-step paint corrected car with dirty rags, improper washing and using hard water to wash a while back and offered a 5 dollar coupon after. Left water spots and swirls all over the car and interior plastic causing 600 dollar worth of damage that needed proper correction from a professional detailer(He had to correct the paint again and detail interior trims that were all scuffed, wasted about 1200 dollars total). Had to file a charge back in the end to get my money back. Nothing but an empty apology and no action on their end.

Just be mindful that there is no such thing as “certified car wash” or etc; most detailers heavily rely on word of mouth locally and reviews they get on yelp and google. If someone working for them(which are pretty much crappy detailers they find locally from craigslist) they probably don’t have the expensive tools required to do a proper wash. The people who damaged my car came in some beatup truck and they brought their underage kid to work... Proper detailers don’t need to be washing for companies like this; doesnt make sense when they can manage their own schedule easily with calendar app or have customers come to them instead.

by Ddivvadd

My first interaction with Washos was frustrating and left much to be desired. I had scheduled a platinum wash for two cars, four days in advance, for a 9 AM appointment on a Saturday. Unfortunately, on the day of the service, I received a call from Washos informing me that the subcontracted wash technician could not make it due to an emergency. Given the timing and nature of the scheduling, I am skeptical about the genuineness of this emergency. Honestly, I think the person just stayed out too late Friday night and slept in. This incident leads me to question the reliability of Washos's subcontracting process and their criteria for vetting technicians. The lack of professionalism in handling appointments and ensuring the availability of dependable service providers has significantly eroded my trust in Washos. This experience was not only inconvenient but also indicative of a broader issue with the service's management and subcontractor reliability. I hope Washos takes this feedback seriously and improves their vetting process to prevent future disappointments for their customers.

by Acknot

We take great care of our car (Tesla Model 3) and it looked brand new despite being over 3 years old. That is, until Washos took “care” of the car. Thought the car deserved some TLC so opted for the “Ultimate” package, their most expensive option. Well, that will teach me.

The tech did a lower quality job than usual, when we select the “platinum wash” and worse, actually scratched the paint all around the car due to what I presume was a dirty orbital gun pad. Brought this up to Washos and they tried to rectify by sending the same tech, so the scratches are still there. Pains me every time I have the car washed since the scratches get to be very visible then.

Save yourself the headache and go for the low priced option. Or even better, get a local detailer and save the 25% revshare that Washos collects. Definitely won’t use/recommend Washos again.