Skip - Delivery Reviews

by LeInsanity

This will be my last time ordering with you guys, but I suggest if you're going to call customers and give them an option to replace an order, understand that the customer would then have to go back on the internet or app to search through the menu. I was told to "hurry up a bit". Originally I asked customer service what my options are as far as a drink replacement because that’s the option I was given when the call started and the guy clearly offered a refund only because he didn’t know the beverage options himself. I asked twice because I was really wanting something to drink and he just repeated the refund options. My phone conversation with your customer service was only for 3 minutes and I was being rushed to figure it out within a minute of getting on the phone. Proper customer service will allow people the few minutes they need to figure out something like that. I shouldn't be expected to have the menu memorized right when I'm called. SkipTheDishes or JustEat can rebrand itself into as many names as they want. If the service is not professional they will continue to get these horrible ratings. I was so shocked someone would even dare rush a CUSTOMER within A MINUTE of getting on the phone with them. It’s not my fault you guys don’t pull up menus for situations like this like OTHER delivery services do and it’s also not my fault that I have to find a replacement because the store doesn’t have the beverage!

by DVS121

Let me begin by saying this service is not even worth rating.

I placed an order at 7:45, confirmed by the restaurant. The driver took the most indirect route possible to even reach the vicinity of the restaurant and then I literally watched the driver drive around the restaurant for 30min, using the “track my order” feature on Skip , while my food was done, becoming cold and was ready to be picked up.

It took him an additional 15min to pick up the order and it was finally delivered, ice cold, at 9:20.

The real issue lies with the management. Both my wife and I called to complain and receive a full refund and the only solution they offered was a 10$ credit(the delivery fee/tip) to my card, which they weren’t initially willing to do, they instead wanted to give me 10$ in credits to use with them...as if I would ever use their service again. The manager called the restaurant and tried to blame them for the error and late delivery and then in turn told us it was the restaurant’s fault and that we weren’t entitled to a full refund.

Long story short, don’t waste your time with Skip/service. Save yourself the disappointment and regret. My wife just lost a close family member and all I did was try and have a nice relaxing night in with take out and ended up with this fiasco.

by Mikachase

I’ve placed 3 orders. The first order there were no issues. The second order the place was out of something so I canceled the order and was told I would get a refund. It’s been over 2 weeks with no refund. I reached out to them only to be told it’s been refunded. The 3rd order happened before I realized I never got the refund for the second order. After waiting over an hour for food I contacted them. They claimed there was a sudden higher than usual demand. Another hour goes by and my food arrives. 2 hours after the initial order. My food had obviously been sitting there waiting for the 2 hours. I contacted them and they are supposed to be sending me a refund. Since I didn’t get the first one I doubt I’ll get the second one. I will stick with other delivery services

by Pheonixr

I get long wait times for restaurants on a busy weekend I really do but I’ve ordered on much busier weekends from app like Postmates or Grubhub and the wait was never this long. I’ve ordered twice and both time it took over 2 hours to receive my food plus the fact that the restaurant called me both times to tell me they were just waiting for the drivers. If the place is 15 minutes max from me why is it taking the drivers 45 minutes to pick the food up and drop it off. Guess what app just got deleted. Also I had a rude customer service agent call me about the eta who was rude and hung up on me when asked her why the driver was about to pick up my food 20 minutes after the restaurant called to confirm the food was ready and just waiting for a driver.

by 벌컁이

I had ordered food from McDonalds and they had made me wait for over 30 minutes. I thought ok that can happen and waited. I had ordered around $38 worth of food. The order shows up over 30 minutes after and I open it to see that it is completely messed up. Nothing is the same and it is just messed up. It looked about $16 worth of food at the MAXIMUM. That is literally half of the price! At this point I was done and just wanted a refund. Well what do you know? You would at least think that the customer service would make up for the stupidity but no. I talked with the incompetent customer service and they replied every 10-15 minutes. And now you would think the replies would help but again no. It was absolutely no help to the problem. After some time I was told my refund would go back to my bank account after five days. Five days. Are you serious? Are you kidding me? Are you playing jokes with me? First my order is messed up, then that makes me realize “oh you already had gotten double the worth of food’s price because I have to pay before hand”, then I have to deal with an incompetent customer service and for the icing on the cake, I have to wait five days for my refund to go back to my account. Thanks for wasting my time today! And I loved getting my patience tested and getting scammed! No wonder why post-mates and door-dash has a better rating then you!

by YoungLynnie

I placed an order then received an email 20 minutes later that my order has been cancelled. I inquired as to why my order was cancelled, after I had been waiting for 20 minutes and that I thought it was ridiculous. I chatted with one of their reps, and was told this:

“Thank you for reaching out to us. Upon reviewing your previous orders, it appears that we have consistently failed to provide you with the type of world-class delivery experience that SkipTheDishes prides itself on. We are disappointed that we have failed to provide you with optimum service during each of your orders. We have decided that it is best to remove ourselves from this relationship for the foreseeable future, until we are confident that our services have improved enough to meet your expectations. During this time, we will not be able to process any further orders under your account.”

First off, I’ve only ordered from SkipTheDishes one other time over a year ago, so I’ve had one other order, and they have banned me from ordering? For what? For asking why my order cancelled.

This is the worst possible customer service. Terrible business model.

by JoeAr6050

I have used this app 5 times before to order food for pickup, and every time, something has gone wrong and only once did I received the right order. The first two times, Skip allowed me to order from a restaurant which has been closed for weeks, but Skip did not tell me the store was closed until 20 minutes after I paid. 2 other times, the restaurants told me upon pickup that this app has been broken for them so they had to take my order there. And the last time, the only time where I could successfully order something, I was given someone else’s food. There is absolutely no reason to get Skip, most restaurants have their own ordering services anyway which I guarantee work better than this app.

by Amrith85

Skip shows that you were about to get discount of 7 dollars and when it goes to payment gateway it did not apply the coupon and stole money from me. If it was not going to give discount I would not have made that order. On top of that Skip gave the pickup order to the wrong restaurant branch and I had to travel miles to get my order. Even the restaurant told me that they charge exorbitantly to customers and the same order if make through a phone call would have costed me 10 dollars less. The is a disgusting company who rips off their customers with a fraud website and app..Never going to use it again!!!
I also spoke to customer care which is outsourced to some third world bpo and they don’t understand what I am saying only does copy paste of pre written scripts and urls. Stupid customer care
uninstalling now

by Queencitynikki

I was waiting at home for my pizza to arrive for over an hour, then eventually it said it was delivered but no one had come to my
Home. It turns out the delivery person had called and hung up to make it look like he’d reached out and left with the food! When I realized I called chat who refunded the order but did nothing to fix the stress of the situation and who didn’t seem to be able to even conceive of what it’s like to sit at home with a toddler waiting to eat, who’s been promised pizza that never arrives. The representative was so apathetic as to actually be rude and the driver who I eventually got on the phone was even worse. The situation was so terrible. A supervisor is supposed to call me “when they have a chance” which is “usually within 24 hours.” I will never order from them again.

by Lili-2021

It started good and I’ve been spending around 1000$ per month with them sometimes but recently their service is getting worse and worse! In my last experience the food was not delivered while sending delivered notification for me! I contacted the support… 5 minutes for a response from the person who finally said food was not delivered and they will give me this app credit. I told them I’m reevaluating using their app for now and prefer the money to return to my account so I can purchase from another place! The person just wrote we don’t return the non delivered food money right away, contact us after 24 hrs and just left the chat!!!! This type of customer service is just unbelievable!

by Letmewriteanickname

I ordered pizza from skipthedishes, it was suppose to be deliverd within 30-45minutes. After one hour i called the restaurant they said they have the order ready but skipthedishes courier service is not here yet. So i called the customer care asked them they told me they will get it delivered within 1 more hour and will give me this app credits for the delay and will also talk to the restaurant to remake the pizza. After 1 hour i recieve there email saying skipthedishes courier service needs 30 more minutes. I called skipthedishes again, told them i would like the order cancel and all the customer representative said was “ok if thats what you want”. I mean seriously if you guys can’t provide service why is it even working in this area. And if there was some issues she should have offered me something complimentry because i had to wait for 2 hours. Never using Skip, just a waste of time.

by SarahAhn

Drivers are normally really nice, unless you get someone who steals you food. I was chatting with the customer service for over three hours, two hours in the finally got someone to go and pick the food up, just to complete it out saying he delivered it. Then they had to investigate what had happened with the food. After three hour I wanted a refund for the food that was never delivered, and I wanted a credit for my wasted lunch time with no food, rep told me all she could get me was $7 credit which is bull. Normally the wait for a manager to call a customer back is 24-48 hours, but for my issues they upped it 15 to 20 min. Was finally given a credit of $22. Now I’m going to use them and delete Skip . It’s not the first time this has happened and I can promise you it won’t be the last. Rep I chatted with was completely rude and was refusing to just give me a bigger credit. If she would have just done it I wouldn’t have had to wait even longer for s manager to call me

by Dani Mats

I had the same AWFUL experience as others have stated. Cold food, terrible this app mgmt, only offering this app credits (which I did agree to the first time, because it was literally the only compensation I’d get), I tried the service a second time. This time I decided to pick it up. this app sent
Over the wrong time to the restaurant. But still showed it was being worked on via Skip ’s order tracker until the actual time I requested. I showed up and the food had been sitting there which I actually didn’t even know until I got home and everything was cold. I immediately called this app , and the management team also tried blaming the restaurant (same as the my
First order). It absolutely was not the restaurant’s fault. I felt so awful I called the the place afterwards to tell them I never complained about them or their service. And they told me this app called them and told them they made crappy food and messed up my whole order. This company is so irresponsible. I will NEVER use Skip again.

by Jacken Stein

Driver never showed with a $30 Pizza, tracking said he or she was here but nobody was on the block at all. Called customer service and they initially apologized and admitted the driver checked in when he wasn’t really at our house and said it would be five minutes. Called back and the next customer service person blamed it on a busy night and said the driver had come but hadn’t rang the bell (called from a blocked phone number) and that they would be back in fifteen minutes. This is almost two hours after I ordered a single pizza. Driver never showed but they sent an email with a credit for five dollars and order status changed to complete so I couldn’t see tracking anymore. I called again and they said it would be at least an hour for the pizza to arrive and offered me store credit for the failed order. I requested credit card refund and they said it would be a week to receive a refund on food that never came. Rude, shady, inconsiderate and zero compassion. Immediately ordered from UberEATS and they were here inside half an hour.

by Mollyismadnow

I placed a cash order for a burger & fries and got a notification that my courier was arriving so I waited by the door. No one ever knocked or called me. At one point I just opened the door to see where they were but there was no one around. I contacted the support chat explaining what happened and they said the courier had emailed me (!?) and it was true I had an email but why would someone not knock on the door? Why wouldn’t they call me? And why would they leave right after sending said email? I told them that made no sense and all they said was sorry. They didn’t offer to replace my order or give a credit or anything. So I requested they replace my order, to which they said they couldn’t do. So I tried to order again myself and it automatically cancelled. I told the support chat that and they said I couldn’t place a cash order after a previous cash order wasn’t delivered. How is that my fault??? They said I had to prepay online... for an order that I had already waited an hour for and they couldn’t even guarantee would show up.

by Alissa Neubauer

This company let me place an order, saying it would arrive in approximately 72 minutes. A little long but I can handle it on a busy Friday night. They then charge me for my order on my credit card, and suddenly a notification popped up saying “delivery drivers are not available in your area, check back again later” What THE HECK? Why let me place an order if you have no way to actually get my food delivered. And check back when, in three hours? tomorrow? In five days? I ordered it because I have a family who is hungry in the next hour, not in ten hours or however long you want me to wait around and keep checking back hoping maybe I can get it sometime someday. And now conveniently it takes 3-5 days for the charge to go back to my card, because YOU BET I cancelled and ordered directly through the restaurant. Just had to go pick it up myself but it was ready in 15 minutes. Sure delivery is convenient if you have a lot going on and a family, but this whole experience was kind of ridiculous and I’m deleting Skip the minute I get my money back from this order.

by Amandasatch

Better selection than Uber Eats, just very flawed in canceling accidental orders. I placed a “pre-order” several days ago thinking that meant the restaurant would be open later in the day (which is how UberEats is set up). Confirm order and then realize it was a preorder several DAYS out.

Immediately send a message on the chat function that I’d like to cancel the order because there’s NO OTHER WAY TO CANCEL AN ORDER WITHIN Skip . But, I was at work and was hosting an event, I had no time to sit and wait for chat to respond, I just hoped it be canceled. Completely forgot about the order until I get a notification that my currier was arriving... two days later. Because the delivery driver was already arriving, my friends card (that was paying two days before at work) was charged with an order I could not cancel days before the restaurant could even confirm the order. Very frustrating and embarrassing.

by JasonTheK1d

We used this app a ton and had great experiences but lately there have been major issues with drivers, either there are not enough drivers or they are “multitasking” because it will say “Joe is on his way to pick up your order” but he’s soooo fat away on the map. Then they’re missing turns, taking routes that are way out of the way, stopping for long periods for no reason, basically doing everything besides picking up my order. I have gone out and picked up multiple orders myself and this last one will be the last time I use this app. It’s not about the time it takes, it’s that my food will be ruined sitting there for 45 minutes at the restaurant waiting for bozo to make his way there. Very unfortunate.

by Anastasia Is A Disney Princess

I love Skip as a Uni student but closing at 9:30 doesn’t help that late night hunger (when you have no car). If the hours were longer it would probably be a better app.
Customer service is meh, I’ve been told I didn’t order something (them saying I got a meal) when I ordered two things. Had to show them (via email) that I only ordered two things and not a meal, got refunded.
So only two changes need to happen in my mind, longer hours (because other apps have a 24 hour service, I think) and better customer service. More for the hours, I wanna be able to get a Big Mac at 10:30 while studying 😣

by ♥music♥ Luver

Extremely late, hair in my food, items missing, driver just messing around and not bothering to even drive in a timely manner, and customer service is terrible because they don’t even try to contact the drivers or restaurants if they’re late, you just “have to wait” and you can’t even cancel the order.