The Parking Spot® Reviews

by Caseyyyy1111

We truly had a great experience when we first used The Parking Spot services in ATL.

Unfortunately, they no longer transit customers to the International Gates, which was not clear through the terminology used in the mobile application. We were dropped off at the domestics gate and went through the general boarding security.

Nonetheless, we arrived to our terminal at the exact departure time and missed our flight. We will no longer recommend or use The Parking Lot services in the future. Shout out to Delta Airlines for getting us another flight tomorrow morning free of charge.

by Tylonious

Shuttle finder has yellow areas on a map where a shuttle should pick up at, however, they clearly do not at the LGA airport. LGA parking is also not supported in app but allows you to make a reservation and gives you the false sense of security that you have a spot until you arrive and the staff has no idea about TheParkingSpot . Additionally, the shuttle was about to leave seconds after arriving and picking up one person instantly. Others seem to have good service but I’m not going to let my experience go unheard. Here is your one star review!

by NashvilleKAD

Love The Parking Spot and your staff. Appreciate the great service in being picked up from the airport and carried back to my car. Haven’t used you in quite awhile but was very impressed with the service. However I had signed up and paid for the Ultimate car detail and my car was only washed and barely cleaned out inside. Your staff kindly refunded me the $105 but I came away not getting what I had expected. Now I have to go out and get my car detailed by someone who will actually do a good job. Hopefully you guys can find detailers who will not try to cheat us. I have photos if you wish to see them.

by Ozarkium

While TheParkingSpot works very well as a customer loyalty tool you should be aware it is completely unsupported by the company. There is no chat, no email, and no one to speak with on the phone if you have a problem with TheParkingSpot or your loyalty plan. I’ve worked with Parking Spot for a number of years but my app has stopped working and so now has my loyalty club membership. Since I can no longer get loyalty plant points I will be switching my parking provider in the near future. It’s really a shame because it is solid app with really good locations but it’s shocking that it’s impossible to speak with or even email anyone for support. It’s funny what companies have decided to save money on…

by FMCTtaveler

I arrived back home to DIA at 10pm and a large crowd of us sat outside freezing our butts off for a long time waiting for the shuttle. It was 10 degrees outside after a major snow storm. Not fun to wait in. Two males waiting beside me were cursing a lot and very unhappy which made for an awkward ride back to our cars. We watched every other shuttle company come 3-4 times in the time it took the Parking Spot driver to come by once. So perhaps all the other companies staff better for the night shift. I got to my car and it was completely snowed in and had a solid 4-6 inches of snow that had frozen solid into ice and it took me about 45 min to get my car scraped and dug out since I had no shovel handy to dig out the back end. The driver didn’t help. I didn’t tip because I was just really frustrated with the whole situation. I had been traveling for 13 hours that day and it would’ve been nice to not come home without that mess my car was in. Row A at the back of the lot where I was told to park was the least plowed/shoveled row. Nome of the other customers we dropped off had to dig out their car. My experience going to the airport at the beginning of my trip however was excellent so I averaged the good and bad and gave 3 stars. I will be traveling for business once a month now, so perhaps I will give them another chance before looking for another company to use.

by Foxgirl_gina

Recently used parking spot and got in late from my flight, when I went to pay there was only self-service available (I understand companies want to take the human aspect out of all things so they don’t have to pay people), and it didn’t take all of the discounts that it was supposed to. There was no one there to dispute the charge with in person, and it was very late. When I sent a complaint through TheParkingSpot I had an initial response the next morning, and was told they would get an adjustment. It is now three days later, and they have fallen off the face of the earth. I have sent multiple emails asking about a follow up and have received no responses, if you’re going to quote someone a price, stick to it.

by Jwithersnc

TheParkingSpot is slow to load and checking out is even slower. I park there just about every day and have express check out.
I have to sit and wait for TheParkingSpot to load then have to sit and wAit for there checkout to process there is something very wrong with there computers. Only one gate to checkout because the other 2 have been unable to let you check out since they opened.

by BRD19xx

TheParkingSpot is easy to use for making bookings and changing them. Check-in at the lot is easy on the self-service machine scanning the barcode from TheParkingSpot or the pass in Wallet if you add it to the wallet. Checkout is easy too. One enhancement that would be awesome to TheParkingSpot - let me update or add the specific parking spot to TheParkingSpot instead of me keeping up with the little card the drivers gives me when I park. Find a way to make it paperless from end to end and it would be 5+ stars in my opinion.

by DTMy

I like using TheParkingSpot and parking at the SPOT. I travel frequently and fly out of several airports. There is always a Parking Spot where ever I go.

My only complaint is that the reception staff are sometimes clueless about my SPOT card reservations. And occasionally, the office staff take my keys inside and I have to go get them instead of using the SPOT lane to exit.

by H0H0H

I used The Parking Spot at the Philadelphia airport when I suddenly found out they had closed their economy parking. Easy to schedule and easy to shuttle to and from the airport. It was a great experience all around, and I will be back for my next trip.

by KevinDanielChase

I have used The Parking Spot for two months now and I have been super impressed. The staff are always welcoming and friendly, the buses are very quick to pick up and drop off, and their system is really easy to use. I would highly recommend using their services.

by ShellyBelly322

I just used Parking Spot for the first time at BWI. It was easy to reserve a spot online. I checked into the lot by scanning the barcode on my phone. The rates were the best compared to other off-site airport lots. The drivers were nice. I’m very happy with the customer service. I needed to extend my stay and prepaid for several days. I sent a message and the person who responded kindly let me know it was no issue that I would just pay for the extra days when I exit. Due to COVID shuttles were on an on-call basis. I called and a shuttle came right away. The day I left, the attendant was extremely kind. I wish I got his name. I will definitely be using Parking Spot and their app from now on!

by Theworstappeverihateit

Had such a great experience with them. Quickly picked me up after i parked my car in the lot and picked me up at the terminal when i landed within 10 minutes. Would definitely recommend and will be using them again!

by JennStreet

I used The parking spot for the first time for my vacation. It was awesome, the attendants were on time both ways picked up us and dropped us off right at my car, they helped us with our bags both going to the airport and coming home. I will definitely use this again for my next vacation.

by Tstill2000

I love the ease of using TheParkingSpot, but I really wish that it would allow you to choose to pay for your detail car wash separate from your parking. My company will pay for the parking, however, they will not pay for the car wash. Therefore I am not able to use that service when I would really love to.

by Drummond2

Don’t worry about your car. The parking spot got you! Just leave it at the parking lot, a shuttle will pick you up right after you parked your car and it will take you to you airline in no later than 5 min! As soon as you come back of your trip the shuttle will pick you up and drop you back off at the parking lot! Very cheap!!!!

by BL Thompson

My daughter and I used ‘The Parking Spot’ services and had a very enjoyable experience. We utilized the car wash service, covered parking and liked their reasonable rates.

I want to acknowledge one of their drivers, RD Davis. He was very helpful, engaging and created an all around great experience during our ride. I was especially impressed when he wished any fathers onboard a ‘Happy Father’s Day.’

Will be using ‘The Parking Spot’ again for future Parking needs.

by Uhura@theSunnySide

I often travel alone and have to get to my car in isolated and not well-lit parking facilities. Once, due to construction, there was a thick coat of dust on my car after only a few days parked in a satellite pkg. This time I was pleased to try The Parking Spot. What a difference! No wondering to dark corners of lots after crowded and not too frequent shuttles drop you and disappear. Nicest and most attentive drivers, no waits, fabulously lit facilities, car-to-shuttle dropoff! TheParkingSpot is user friendly in checking in and out. Yep, this is now MY SPOT!

by Olbbj5

TheParkingSpot is very user friendly. You can easily set up reservations and use TheParkingSpot when you arrive at the parking. You pay when you check out after your visit and make sure to scan the membership card to get points. All in all, a very good app that I have had no issues with so far. As for the parking facilities themselves, the ones that I have used in the Houston area are well lit, clean and to my knowledge very safe. The shuttle drops you from your car to the airport doors. You won’t have to wait more than 10 minutes for a shuttle either since they are closely located to the airport.

by Lori Vann

I love The Parking Spot. Everyone has been so very kind and helpful. I tip the drivers when I return to pickup my car! I think a tip should be given because these men and women work extra hard to assist us passengers. I’m sure they would be grateful if they only received a couple dollars.

I love TheParkingSpot . It makes things so very simple. I paid the day before I was scheduled to fly out. I was away for almost a month and the price was okay. I had my barcode on my phone so I scanned my barcode. I didn’t owe any additional money. So to check out of The Parking Spot, I only had to scan my barcode and drive away.

I love love love The Parking Spot and will continue to use them!

by Ken1746

Not clear what mobile checkout does or how it works. Finally found the option to locate the shuttle and ask for my car. But had to be in the Geofence for it to work. App needs to be clearer for checkout. They give you lots of instruction about check-in, but nothing about the checkout process. After a long trip, getting through the arrival process quickly and without hassle is most important to me.

by I'mSoFrustrated

I love the Parking Spot. Use it every time I travel because the drivers are helpful, the shuttles pickup and deliver to my car, and I never wait very long.

I hate TheParkingSpot ’s constant notification. My stay is over but there’s still the red circle with one notification on my phone. Can’t make it go away.

by Amizell@bedford

The Parking Spot facilities and staff are outstanding with consistent t customer service regardless of the locationI’ve used. TheParkingSpot is easy to use to make and review reservations. The only problem I’ve encounters is being able to locate my shuttle; this feature does not work.

by Azbirdy7

Rates are great and service is excellent! TheParkingSpot was very helpful, walked me through each step. I highly recommend The Parking Spot. It was a good experience from check-in to check-out. Every employee I interacted with was cheerful and helpful. I used the service at Sky Harbor Airport in Phoenix.

by UroSmith

Works fluently. Easy to book, change, cancel, share anytime. The Parking Spot prices are fine, not extraordinarily low or high but TheParkingSpot makes reserving super easy and the customer service at the parking site is tremendous. We are believers and users for sure.