Contact The Parking Spot Support

I was charged $15.99 for a tip on my credit card. This was not done by me! I have sent other message with no response. Please address this issue.

I am unable to complete my parking reservation. 4/18 through 4/22 At BWI airport I have been SpotClub member for years. Please help!!!

We recently had the opportunity to use your facility in Orlando. When we called on Tuesday the 21st of November for a reservation for Thursday and part of Friday the 23rd and 24th, we were told we would not need a reservation because there was plenty of available parking. We arrived Thursday morning and was told non reservations would cost $95.00 per day. We had no choice, we had a train to catch. We all felt totally scammed, people with reservations were being charged $60.00 per day. We feel $60.00 per day is definitely still too high, but would have been better than $95.00. The attendants said they had no way of overriding the system and kind of laughed it off. One worker even acted surprised we were willing to pay that to park. When we arrived back to your facility Friday evening at 6:30, checking out at 6:47. Our total bill with taxes and fees was $229.04, unbelievable. Now after reading about your company on your website, you portray a family atmosphere, and a feel good company that takes care of its employees and customers. However, in our world we don't feel good about our experience at all. We are older retired folks that feel like you took advantage of us, and many other people. We are not looking for any special treatment, and realize as past business owners, prices can vary on the holidays. I am simply giving you notice, your company needs to evaluate how it treats its customers around the holidays. Especially the older generation who are not quite as savvy on a computer. I do know enough about a computer to give a review and, I can use the phone to call the local news station to let them know how your company treats senior citizens and war veterans. How this goes from here is in your hands. From my perspective $229.04 for a day and a half of parking with a 10 minute ride plus tip to the train station is absolutely unacceptable! Waiting for a reply: M. Michael Fite 614.600.9620

i can not remember my pass word and when i click on reset my pasword i get the e mail but it has expired every time i try to click on it what else can i do to change my pass word

My name is Ramiro Villescas. My reservations # is 112514939 (Pay Now). Yesterday (05-19-23) I checked in at 11:07 am at the Parking Spot #2 on Will Clayton Blvd. My reservaton is for 2 weeks, returning on 06-02-23. When I arrived at the airport, We learned that our flights to Europe at 2:30 pm we delayed. We waited for our flights until 7:30 pm; at that time we learned that our flights were cancelled. We returned to the Parking Sport and checked out at 7:51 pm. We are asking for consideration in receiving a refund or keeping it as a credit for our future trip? Thank you for any help that you can give us.

I have to cancel my flight because of COVID. How can I get my refund?

I have been trying, for two days, to reserve my spot at the Columbus, Ohio airport's The Parking Spot, using my account comments. However, the site is insistent that the check in and the check out dates are the same. HELP!!!!!!! I've used your site many!!! time, before, and I've never had any problems. HELP!!!

I cannot find a way to make contact with a customer service rep. I am a member and forgot about making a reservation for my trip. Went online this morning after my app did not connect. I tried several times and locked out. Following instructions it to me to reset password. Received the email and went to the link. If I accept the suggestion it shows error and if I pick a custom password it says error. I went online again and tried to make a reservation as a guest. When I entered the information it said I was a member and would not let me complete the reservation as a guest. Very frustrating that there is no one I can contact directly to fix this.

I recently made reservation at the DFW Parking Spot reservation number 110479957. I prepaid for this spot, then after reviewing I realized this was for the North Entrance and I'm needing a spot in the South Entrance. I tried to edit the first reservation without success and ended up with a second reservation number 110480578 for the South entrance. I reviewed my credit card statement and realized that I was double charged for both the north and south reservations in the amount of $126.58. I would appreciate your assistance in cancelling the North entrance (110479957) and receiving a credit for the charge in the amount of $126.58. I called DFW Parking Spot when I realized this error and received a voice message and was transferred where I left my name and phone number, as of this morning I haven't received any response. thank you for your time and immediate assistance. Mark McCulley.

I am a frequent user and a spot club member. I had a question and called the Kansas City airport location and got a very rude person on the phone who couldn't answer a fairly simple question about how a new 24 hour period is billed and whether there is an hourly rate for the first hour or two. She kept speaking over me and interrupting me before I was done asking my question. I tried asking my question again and she said she couldn't help me and hung up. Not very good customer service!