LiA app not working? crashes or has problems?

LiA Status

Published by Cityway

I have a problem with LiA

Are you having issues? Select the issue you are having below and provide feedback to LiA.

User reports:
App has problems

User reports 4

problems reported in the last 24 hours

24 hour clock

Most reported problems

75.0%

Not working

25.0%

Reported Issues: 0 Comments

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Common LiA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LiA app on iOS and Android devices. Solve all LiA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LiA iPhone Issues and Solutions

LiA iOS app crashes, not working, errors
LiA iOS app network issues
LiA on iOS has black/white screen

LiA Android App Issues and Solutions

LiA has errors/crashing/not working
LiA server network connectivity issues
LiA has black screen

LiA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LiA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LiA app crashes or not working on Iphone (iOS):

Close and restart the LiA app on iPhone
Update LiA app to the Latest Version for iOS
Uninstall and reinstall LiA iPhone app
Update your iPhone to the latest iOS version

Fix LiA on iPhone unable to connect to server/internet connection issues::

To resolve LiA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LiA black/white screen (blank screen) on iPhone:

Follow the LiA iOS app troubleshooting guide Here →

LiA Android App Issues and Solutions

Fix LiA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LiA app issues:

Force Stop the LiA App
1. On android, goto "Settings" » click LiA app. » click "Force Stop".

Update LiA to the latest version on PlayStore

Clear LiA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LiA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LiA.

Fix LiA unable to contact server/ LiA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LiA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LiA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LiA on android.

Solve LiA black/white screens issue on Android:

Follow the LiA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cityway, developers of LiA.