Contact Tracfone Wireless My Account Support

by Uncletimothy

I have been with TracFone for many years, and it worked fine for a cheap no contract service. I’ve even highly recommended it to many friends and family. My only concerns have been recently when I had to call customer service after the extremely rude chat assistant couldn’t help me get the service I’ve always had. Apparently they just decided to stop offering the service I’d been bragging about to others. Now I feel cheated and embarrassed about having recommended them. They cannot treat a long-term customer with respect and constancy after all these years? Shameful!

No thank you Ramel. I will not be putting myself through your inept and rude customer service again. There is no excuse for their inability to actually do something about how your business has cheated me and embarrassed me. I don’t need idiots telling me how sorry they are for the inconvenience when they cannot do something about it or connect me to someone who can. No way to run a business.

by 57barbalynn

My father has been with tracfone since 2006. He had a phone that worked on the 3G network and needed to be replaced since 3G will be obsolete eventually. I’ve been working for three days to get the new phone activated. EVERY customer service rep has me do the same actions, they don’t keep notes on what each of them has already done. One day I spoke with four reps and was on the phone for almost five hours, anywhere from 40 minutes to an hour each. It’s now the fourth day and they still can’t activate the phone so it can make calls. Funny thing though…the minutes and days transferred over and I’ll lose them now (1,100+). They say they don’t have a complaint department so I’ll let the whole world know my complaint here, and I’ll file a complaint with the Better Business Bureau in Wisconsin and Florida.

by Letdown1234567

I used my card to purchase minutes in the app, but somehow my account got hacked and my card information was stolen to purchase minutes I did not authorize and that didn’t go on my phone. I called Tracfone to report it, but they did not do anything for me to get that $40 back nor the minutes that were purchased using my card. I was just told to change my password. I did that and had to cancel my card. This app is not safe to use your card information on. One thing the app doesn’t have is that I would like to be able to receive receipts showing what I bought and when on the app. Also, I’d like to be able to view my phone usage on a report, showing the calls I made on which days. The app is lacking a lot of important information that every customer needs.