Tracfone Wireless My Account Reviews

by 57barbalynn

My father has been with tracfone since 2006. He had a phone that worked on the 3G network and needed to be replaced since 3G will be obsolete eventually. I’ve been working for three days to get the new phone activated. EVERY customer service rep has me do the same actions, they don’t keep notes on what each of them has already done. One day I spoke with four reps and was on the phone for almost five hours, anywhere from 40 minutes to an hour each. It’s now the fourth day and they still can’t activate the phone so it can make calls. Funny thing though…the minutes and days transferred over and I’ll lose them now (1,100+). They say they don’t have a complaint department so I’ll let the whole world know my complaint here, and I’ll file a complaint with the Better Business Bureau in Wisconsin and Florida.

by Uncletimothy

I have been with TracFone for many years, and it worked fine for a cheap no contract service. I’ve even highly recommended it to many friends and family. My only concerns have been recently when I had to call customer service after the extremely rude chat assistant couldn’t help me get the service I’ve always had. Apparently they just decided to stop offering the service I’d been bragging about to others. Now I feel cheated and embarrassed about having recommended them. They cannot treat a long-term customer with respect and constancy after all these years? Shameful!

No thank you Ramel. I will not be putting myself through your inept and rude customer service again. There is no excuse for their inability to actually do something about how your business has cheated me and embarrassed me. I don’t need idiots telling me how sorry they are for the inconvenience when they cannot do something about it or connect me to someone who can. No way to run a business.

by Letdown1234567

I used my card to purchase minutes in TracfoneWirelessMyAccount , but somehow my account got hacked and my card information was stolen to purchase minutes I did not authorize and that didn’t go on my phone. I called Tracfone to report it, but they did not do anything for me to get that $40 back nor the minutes that were purchased using my card. I was just told to change my password. I did that and had to cancel my card. TracfoneWirelessMyAccount is not safe to use your card information on. One thing TracfoneWirelessMyAccount doesn’t have is that I would like to be able to receive receipts showing what I bought and when on TracfoneWirelessMyAccount . Also, I’d like to be able to view my phone usage on a report, showing the calls I made on which days. TracfoneWirelessMyAccount is lacking a lot of important information that every customer needs.

by OwlCitizen18

Imagine that you are driving at night and your car breaks down (you’re a woman in this scenario). You go to call for a service or a friend, but none of your calls will go through. Only now do you realize that you are out of minutes. You can buy more, but it will take several minutes for them to be applied. During that time you could be killed by a serial killer.

I’m exaggerating a little bit, but I’ve been caught in several bad situations without minutes or data (no maps). I’ve left feedback in their surveys asking for a warning notification when you’re running low several times, and I know friends of mine have, too. They also are now plan-based, which is totally different from what they set out to be. I’m done with TracFone because I don’t feel safe with it.

by Kaizenorg

I just had to remove it in hopes that the redownload will fix it. Lately, it won’t log into my account even with my thumb or if I manually enter. Actually I have to back the last character out of password and reenter it just to login almost every single time! Lately all I see is the error message that app isn’t available. Like the service cost but rarely have 4g and app doesn’t work for the most part. ALSO AND MOST IMPORTANTLY, MY PAY DATE KEEPS GETTING EARLIER AND EARLIER AND WHEN I SPEND THE TONS OF TIME IT TAKES TO GET A REP, THEY BEHAVE AS THOUGH I DON’T MAKE SENSE. LIKE I’M NOT SMART ENOUGH TO SEE THAT MY PAY DATE WAS THE 20th, then the 15th, then the 12th, etc etc etc. Is it too much to ask anymore for reasonability and respect and honesty?

by Podpuzzled

While resolving some problems with a credit card as well as a store account I was on the phone for several hours to a couple 800 numbers.
Then I was shocked to find out that all of these calls (on hold time) were charged to my phone account. When I called Trackphone about the situation I went through several representatives (on various occasions)And none of them told me that Trackphone will not allow Wi-Fi calling. Apparently, these Trackphone employees were also ignorant about the topic of Wi-Fi calling and tried to give me instructions that were useless. This wasted over an hour of time which I have to pay Trackphone to use

by DivinityLuxu

I have been with you for many years now since 2G phone i had from you. Upgrade to iPhone 5C back then for 3G. Now I have top end iPhone SE 2nd generation 2020 model unlocked with at&t sim card. At&t 3G cell towers don’t even work no more and will shut down for good on February 2022. I know Verizon buying you out and 3G cell towers are going to be shut down soon for Verizon next year February 2022 too. Can’t you guys improve your 4G LTE cell towers range and offer true 4G mode over your 4G LTE? 4G LTE is weak and bad signal range, most i get is 1-2 bars at best and sometimes 1 bar. Can’t you offer us true 4G over kickoff 4G LTE mode please? If I had known I’ll be stuck with bad 4G LTE knock-off mode I would of waited and brought 5G iPhone instead. I feel so frustrated with the cell tower services from you TracFone. My moods dealing with you are 😭😠😢😭☹️plz give some hope.

by Cokeskb

I have used tracfone off and on (mostly on) for about the last 10 years. I have never had a dropped call, and am quite pleased with the day-to-day service. My only complaint if the few times I have had to deal with customer service on the phone. That has been a nightmare every time. The 2 times that I left tracfone was because I didn’t get the help I needed. The fact that I don’t have to call them very often is definitely a positive.

by Opinion02122

I've only had one problem with it, but the problem was created with my account. Somehow it lost my password and email info. My internet connection had gone down last night and it seems to have effected it. My first call went to an awful rep who left me hanging on line. I had to hang up and recall.

The second rep was EXCELLENT. She was polite, patient and easy to understand. She walked me through several steps, and fixed the problem. I was extremely pleased with her.

My app and account are now working fine!

by Wendell901

Pros:
Have always liked Tracfone because it saves so much money for a student who doesn’t need a lot of text/min. Just needed an available number for emergency use.

Cons:
TracfoneWirelessMyAccount could be better when it comes to loading. Also maybe like give free data access while using TracfoneWirelessMyAccount because I couldn’t buy more data when I’m out of data unless I have WiFi so it’s a huge problem when I’m out and I need data desperately.

Bugs to be fixed:
After I bought mins/data TracfoneWirelessMyAccount brings me back to dashboard but I couldn’t buy more airtime if I want to. Only the last 4-5 buttons are there. The add and buy airtime went missing unless I exit TracfoneWirelessMyAccount and login again.
Also the loading on my a available text/min/data seems to always not be accurate. And the loading takes very long or doesn’t load at all.

Additional suggestion/request:
On top of free access while using app because (more likely than not you’ll get more people to buy your product anyway), can you show details of the plans the users currently have. I clicked on my auto refill plan to check on it and I could not find details of exactly how many mins/data/text other than price and plan.

Anyway, I still like this plan overall despite some flaws in app. Saves me money in general and from where I’m from, cell service is not bad. (Except sometimes during heavy rain, call will go through but actually the other end wouldn’t receive it, not sure what problem exactly it is)

by ReadingPink

I have had a TracFone for years and love the service and the cost. Just ordered a new phone and lucked out, did not have to call for help to get it set up. There call center is a terrible!!! When ever you need help plan on at LEAST an hour. The computers are slow and they are waiting on there end and you of course are waiting. Ten if you need technical help you always have to talk to the person in training for an hour or more before they transfer you to the person that can fix your problem in 2 minutes. But TracfoneWirelessMyAccount is good if you can get your answer there and if it is up and running. Took me all morning to order my new phone because there was some kind of problem. I did get free 2 two shipping from FedX and it only took 5 days to get here!.

by Buddyrocky

I have multiple phones with Tracfone. Have been a member of TF for @ 20 years now. I can keep track of all my phones on all my devices. I buy air time a year at a time. It’s MUCH MUCH cheaper than any other carrier I am aware of. Uses the same lines and towers as ATT. 1.5 gig storage (on the yearly plan) is way more than enough.....unless you want to store the Library of Congress! Very very few people need the 5 gig storage that most all other carriers are trying to make you believe you need.

by Niko Siler

I paid like $100 one January and I didn’t have to pay for minutes, texts, or data until September. The prices are great especially if you usually use your phone on WiFi. And TracfoneWirelessMyAccount is waaaaayyyyy better than it used to be it’s much quicker and it’s always up to date now. And they still have they still have the bring your own phone program so you can have an iPhone without the expensive coverage bills of other companies.

by Inthespirit74

Tracfone has resolved my issue they did what the guy on the phone told me they wouldn’t, return my unauthorized payment, I didn’t have auto refill on and I was covered and he didn’t even know that, so the operator I spoke to wasn’t trained well enough to make any sense of my Account with tracfone, I am happy 100 times with my services I just did like them trying to take funds that were never owed.

by Teri_berrie

I’ve had this problem with Straight Talk and Tracfone. I’ve even reinstalled both apps and they won’t retrieve my data information. I just get the circle of death that keeps going and going and going...well, you get the idea. I have to go on the websites anyways so TracfoneWirelessMyAccount gets 1 star because it does show when your plan is going to expire. Update it people so we don’t have to use the website or text. Is that not what these apps are for? Convenience? Then fix it.

by Mab1928

You can get unlimited phone minutes for $20 a month which includes a little data for necessary surfing. This keeps the monthly expenses so low! The signal strength is excellent because they use Verizon and AT&T towers. And you can get through to a live person in their customer service. The only downside is they do not offer the plans with more data like the big 3 carriers, but that is how you save money - you don’t pay for much data.

by Mufrob

I’ve had TracFone for a number of years now and always pay at least a year in advance and absolutely love it. I believe I’m using an iPhone 6 for my TracFone which is used for all of my business calls.
I have an apple iPhone 11 that I wish I could use with TracFone but it’s a sealed unit and no place for a SIM card, so I guess I’ll have to keep my present carrier with it.
Anyway anybody thinking about getting the TracFone should go for it because for the yearly price you can’t beat it.

by Xylem5

My husband and I have been using TracFone for so many years, we’ve lost track of the number of years!
One of The absolute best features is the ability to mix our plans at our own individual digression. I prefer to pay for minutes as I need them and he prefers a more structured plan.
There are many, varied plans and features we have tried throughout our years with TracFone and have appreciated all of them. We hope the best for their company in the future.
And thank them for their service.
V.U. Tennessee

by Jerry Ward

The service is just as good as my previous carrier. I may have to buy minutes and data before the end of the year, however I am still saving over $400 a year even if I do have to add extra minutes and data. This is a big deal when you’re on a fixed income. My biggest surprise is that I cannot tell the difference in the quality of service and your TracFone mobile app is way easier to use in my previous carriers mobile app. Thank you TracFone for being there with the quality of service that you provide.

by Loyalty Wavering

TracfoneWirelessMyAccount is great. I have used tracfone for years, but I dread ever needing to call customer support. I recently called to switch my wife’s number a phone I bought from tracfone and had used it for a few months to try it out. When my wife’s other phone died we wanted to switch her old number to her new phone. They told me that her phone wasn’t compatible with tracfone (again, I bought the phone from tracfone and had been using tracfone minutes with it already). I was on the phone with them for over an hour and never got it resolved. This was just the most recent experience-I have had similarly frustrating experiences in the past.

by HunkyDorey

The My Account Tracfone App is flawed, with no way to contact TracfoneWirelessMyAccount developer. The Dashboard part of TracfoneWirelessMyAccount used to give you realtime data on remaining for Data , Call Minutes and Text.

This function no longer works, the doenload wheel just spins forever! This data will show upon the internet website, but is slower and less convenient.

TracfoneWirelessMyAccount requires a better interface with the Tracfone data systems. Of course , data availability across Tracfones support system, is awful. Try to get a tech support person to verify anything financial you have already done!

by BassaBoy

TracfoneWirelessMyAccount is slow and clunky but works. The Trackfone Myaccount app needs a major makeover. It just needs to be redesign from the ground up. Seems to me like they are still using the same API codes from the “Nokia monochrome days. As new technology comes along, they just patch on new codes with whatever chewing gum they can find. When new codes are out of reach, we’ll, they just paint over the old ones. Honestly TracfoneWirelessMyAccount works if you are patient and persistent to get around nonsense.

by 70VWBug

I’ve been a Tracfone customer for over 6 yrs—I buy the 1 yr service card & extra data as needed. The minutes & text & data rollover with continuous service. Tracfone offers a good choice of smartphones including older Apple & Samsung
Phones or SIM card. I don’t need to
call internationally, but you may buy international call minutes. Tracfone service meets all my cellphone service needs at a very manageable and affordable price. I’m very satisfied!!

by Groovy Leigh

TracfoneWirelessMyAccount is great that it constantly shows the current balances & has a widget to quickly view as well from the iPhone lock screen!! It’s great that when you open TracfoneWirelessMyAccount it updates the balances right on the front page so you instantly know how much data, texts, and minutes you have as well as the Service End Date. And that all shows on the widget too! :)

by Tracfone Faithful

My wife and I have had tracfones for many yrs and for what we pay and the guality we get cannot find a better deal anywhere. My only complaint was yrs ago I had to call and talk to an operator,being a little hard of hearing always had to have them repeat a lot. Now my daughter in law does everything on line and its just great. Please keep your pricing low as you have for so long. We really appreciate it. BEST DEAL GOING
THANKS DAVE LEBLOND.

by Me 10,000

I have been a Tracfone customer for over 10 years. I find the current website to be easy to use and complete in its functions. There was a period of time when It was transitioning to the current one where i could not have said that; it, the website, was frustrating and not reliable. Now the transition is complete and the website functions very smoothly. 5 stars 👍