🏷️ About: *ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST* If a picture is worth a thousand words, then what’s the value of live streaming video? The LogMeIn Rescue Lens app now with audio, allows support agents to use the camera on your iPhone or iPad to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.
Wow I’ve never experienced a more sometimesy app than this. Literally tried to get this to work for troubleshooting for an hour yesterday, nothing. Today it magically works. The feed gets disconnected and I try it again with a different agent. Now it won’t connect 🙄🙄🙄 Arise needs to find another company to do this with.
When I downloaded it asked me to enter a passcode. I didn’t have one, now I’m locked out. Chat doesn’t work. Who can help?
App consumed a lot battery on my iPhone 6. Annotations worked ok but didn't really stay in the marked location as advertised. They easily move to another location and could cause a user to select the wrong button, etc.
Spent 10 minutes on the phone with the tech, ending up after downloading LogMeInRescueLens he had me fixed in 1 minute.
Great way of doing business.
Really an asset to support long distance clients that can not distinguish between a network port and USB port. Saves time and frustration on both ends.
No. LogMeIn Rescue Lens does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 19 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.7/5 . Justuseapp Safety Score for LogMeIn Rescue Lens Is 0.0/100.
No. LogMeIn Rescue Lens does not seem legit based on our analysis. This conclusion was arrived at by running over 19 LogMeIn Rescue Lens User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for LogMeIn Rescue Lens Is 0.4/100..
LogMeIn Rescue Lens collected the following data from you:
The LogMeIn Rescue Lens app now with audio, allows support agents to use the camera on your iPhone or iPad to see what you are seeing.
To use this application you must be receiving support from an agent who is using LogMeIn Rescue Lens.
With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.
Show them the problem in a live support session and let them walk you through the steps for resolution.
