HappyFresh Reviews

They did not make things right when we were delivered the wrong items on the second order, the store did not ask about replacement items and rider did not even call to notify us simply left the bags with security.
I politely asked to exchange one unopened item on the next delivery and the customer service rep said cannot, we are stuck with the item because of their mistake. Very bad experience.

Last 3 orders were over an hour late. Customer service unhelpful and doesn’t seem to care about the customer. They were unable to reschedule orders that were were running over an hour late, and told me I would need to cancel and re-order again.

I’ve used both this app and HonestBee in Bangkok. HappyFresh , ordering experience, delivery experience and customer service are hands down better from HonestBee.

I have tried happy fresh via the grab app in Jakarta several times during lockdown and nearly every time, the order is filled incorrectly.

Not only are unavailable items consistently listed as available in HappyFresh , but when that occurs, the store either sends unclear information regarding replacements or doesn’t notify at all.

HappyFresh itself is great, but what’s the point if there’s very little chance of me being able to buy the things I ordered? Very disappointed.

Happy Fresh is apparently understaffed. I’ve tried using the deliver now option on three occasions, but that is never available.
Scheduling a delivery time is also a problem. It is very difficult to actually find an open time slot, and even when you do, they’ll cancel on you at the last moment.
I’d love to use HappyFresh and not have to go to the store, but it’s unreliability makes that impossible.

Thailand has some kind of strange prejudice against foreigners using local credit/debit payment options. This makes HappyFresh much less useful, since I have to use my USA based credit card rather than my local Thai bank card.

Otherwise, the store options are good and the way they handle substitutions is acceptable.

I used HappyFresh for several years & was happy with it. Recently something changed…it kept asking me to verify my email address, handphone number & password. When I responded it responded that my handphone number was already being used?
I have deleted the program several times trying to use the program to no avail. I want to use the service offered but I’m not going to put up with a “broken” app.

Thanks,
Ron

The service and app are overall good, I’ve been a happy user for several years.

What has become increasingly intolerable is the promotional push notifications and their frequency—this app, please get with the program that has been industry best practice for a long time: distinguish transactional from promotional notification types and allow users to configure them differently.

We need notifications for deliveries, chat with shoppers for item replacements, etc. These are transactional essentials, so because of these disabling HappyFresh ’s notification permissions entirely is out of the question.

But I’m not interested in promotional notifications, it shouldn’t be necessary to explain this preference. Further, my iOS stats indicate this app among the highest counts of notifications, for an app that I use (and want to use) once every two weeks.

This frequency of promotions is too high even for those consumers who are price-sensitive enough to want notifications, I think.

Please stop making notifications all-or-nothing, and consider more effective/less alienating marketing strategies for protecting your churn rate.

HappyFresh is easy to use and well laid out. The only area I would hope they can improve in the future is if they could have real time stock. In every order we place, at least 2-3 items turn out to be out of stock and we don’t have any way of knowing that until right before the delivery is sent. Because you select a time slot for delivery, if you needed a particular item for something you’re cooking, you don’t know until the last minute that you aren’t getting it, so in the end you may have to go ahead and go to another store in person anyways.
But other than that issue, HappyFresh makes life in Bangkok and getting things you need so easy and convenient. Still love it and use it almost every day.

App is reasonably well done. Great functionality. Wish there was a way to change delivery address after placing order before the order is delivered. Excellent service by personal shopper! Would definitely use this service again.

HappyFresh experience and user face ability is good and seamless. Customer service is prompt and good. Delivery time and effort very good. Fresh ingredients is a slight problem, I’ve had countless vegetables or fruit go off very quickly, within 24 hours. I suspect older fruit and veg gets pawned off just before it expires..? so consume same day? Also both complaints were not dealt with. So I assume it’s happening to other people too?

I started using happy fresh since I’ve been self isolating at home. Very useful app. Great variety of stores and locations. Too bad stock is not up to date though.

Always on time, great deals! I’ve used them every week now for several months. Produce always fresh and as specified by me in the notes. Products packed nicely. No issues with HappyFresh .

this app is simply a lifesaver - I have four children and I don’t have to deal with jakarta traffic! Yes, I’ve had two small issues, but I have found customer service to be super fast at responding to my complaints. Overall super impressed.

Save a lot of time and sweat (especially in this very hot weather). Great that customer can pick the delivery time at convenience. A way that can communicate with the stores when products are not available is perfect. Overall, truly impressed 👍

Being from a product development company I know how hard it is to consistently meet and exceed customer expectations. I think this app TH has been doing exactly that since I have started using HappyFresh . Great job guys!! From App’s convenience to Delivery Person’s attitude... the full cycle is amazingly well managed and user experience oriented.

I found that happy fresh is becoming more and more reliable in providing their service and i’m their happy customer! special thanks to those shoppers/riders who are putting their heart into their work.. they are the one that made me keep on using HappyFresh for my grocery needs.. them and the discount coupons of course 😀

My favorite apps so far to buy groceries in Jakarta Indonesia. I live in Dallas Texas USA, and often to use this apps to order food and groceries for my family and relatives in jakarta indonesia. I did remotely order for them from U.S and so far I always satisfied with their services and process. Hopefully they will improve to have more variances of stores, bakery and restaurants. Recommended Apps!

Happy fresh has been a real star during the lockdown and social distancing where we can’t go to malls. Most of the things are available . The helper calls us to chk to tell what’s unavailable and it’s replacements . The payment method too is easy. The delivery guy is prompt and within time. Thanks happy fresh for which an awesome and helpful app 🙏🏼

HappyFresh layout is good and easy to understand, from choosing a store to adding items to purchasing is neat.

Some improvements I will welcome happily:

1. Real time stock update

Given the time from making an order until the shopper actually shops are approximately one day (probably because I live in a small city like Malang), sometimes some items turns out of stock. It would be nice if HappyFresh would notify us right away so we can choose a replacement right away.

2. Price comparison

Sometimes you would want to get the best bargain between stores, right. I think it would be nice if we can have a price comparison between one store and the average available from other stores. Just so we can pick the best price.

App is great, and what makes it even better is their personal shopper and the available supermarkets to shop from! Must have app in this pandemic time! ❤️