Weee 1 Asian Grocery App Reviews

I contacted customer service a few times on issues with deliveries/missing items and I am always given the run around. I sent emails and already messaged on FB. The customer service is horrible! This is one of my responses from customer service via email…

Dear Customer:

Thank you for contacting us.

We checked for you. Free shaker means you don't need to shake it. The product does not come with a free shaker.

If you have any further questions, please feel free to contact us.

Sincerely,
weee! customer service

This was in response to a refund request to an item that says it comes with the free shaker on the box and even has a picture of a free shaker on the box. In the directions, it says to use the shaker provided in said box to make the beverage. I went to the local Japanese store and bought the same exact item and guess what… there was a shaker inside! So what the customer service rep was telling me was ridiculous. I don’t want to be charged $17 for 22 packets of something that I could have paid $20 for 44 packets of. I literally paid more for the shaker to be included and would like to get what I paid for or a refund. Customer service isn’t being helpful so I came here.

We spent $40 to buy a box of peach; they tasted really great, so we wanted to buy again. Finally when it’s in stock, the same box of peaches grew to $68, and when we received the peaches today, they not only look yellow and small, but also taste completely unlike the previous box; they were extremely soft, and tasted worse than the regular peach you get from the store. If this were Costco I would have asked for a refund even if the box sold for $15. And yet Weee is selling this for $68!! Totally disappointed!! I can’t imagine this being accidental; this is clearly a bait-and-switch.

This isn’t the only problem Weee has. Another time we spent more than $3 on a Napa cabbage, and we got one that’s the same size as an iPhone. We asked for a refund, but nope, the customer service simply said, “sorry, we will select better quality produce next time”... ummm okayyy.

Adding on top of that, they miss items all the time without knowing it themselves. On an order of 20 items they would miss two. They do issue refunds for those, but it’s super inconvenient if you really wanted something from that order.

This isn’t about Weee1AsianGroceryApp so much as about the service. I haven’t used Weee1AsianGroceryApp much, except when I downloaded it because I couldn’t get any information on my order otherwise. I really wanted Weee! to succeed, but I think they still have some issues to work out. My first delivery went fine, but for the second, I was never notified when my order was delivered (only that it was out for delivery). I was trying to track it on the website, but there was no information, so after a few hours I downloaded Weee1AsianGroceryApp . Turns out it had been sitting downstairs for 3 hours! It’s an unsecured location and my groceries need refrigeration; what kind of grocery service doesn’t notify upon delivery? I contacted customer service and they informed me that they send out text messages when orders are delivered, and did not respond to my reply saying that I did not receive the correct text message. Not sure if it was an IT error or a person error, but since they won’t even admit it happened, I have no reason to believe it won’t happen again.

They have very reasonable prices, but the delivery and customer service is terrible.

Let me explain, I live in a moderately populated city, about 150,000. But for some reason, my city is connected to cities and stores that are about 75 miles away. I must be on the threshold so I’m always at the end of the route. This has never been a problem because it has always arrived by 9pm. And this is having to order a week in advance. Today they said I wouldn’t get the order until 11 pm, which is beyond unreasonable, mind you they say the delivery window is 4-8 pm. I tried explaining this to customer service, but they were so unhelpful and useless I just canceled the order. If you are okay with getting orders at 11 pm I guess this is the service for you.

I would not recommend anyone to use this for food delivery service. First, the time range of delivery was too wide, from 3-7PM the next day, that it’s really hard to plan your dinner if you have a gathering to organize. While my delivery was in progress, I could not see where the driver was at and changed estimated delivery time multiple times. My delivery was two hours later than the original estimate time. Secondly, I don’t think they use temperature controlled containers to protect the food. by the time the food arrive, all went cold that I had to warm up dish by dish while my family and friends were waiting. Thirdly, when I called the customer service, the representative told me the delay was due to the driver drove off the track. I don’t think that’s professional at all so they need better training of their drivers. In general, all I can say is no wonder there’s no charge of delivery fees and this is a lesson that I’ve learned for being cheap.

Ordered a bunch of of times from them in NYC with no issue but I tried to get a delivery to my sister’s apartment in LA and the driver never delivered the package but marked it as delivered in Weee1AsianGroceryApp . He called but he didn’t speak any English so he couldn’t communicate with my sister and drove away without delivering the package and then lied about it in Weee1AsianGroceryApp . I tried calling customer service and questioned them about their poor delivery service they tried to make it seem like it was our fault… I told them it was unprofessional to mark the order as delivered when it wasn’t and the employee gave me some incoherent response. They obviously don’t have any customer service training…. They even sent me a rude email with a “warm tip” about “being home for the delivery next time” We were home! Your delivery driver is just poor at communicating and is incompetent. They told me they can’t deliver the item the next day either….A delivery service with such a impractical delivery set-up and bad employees is bound to fail. It’s not about the money, this company clearly doesn’t have a clue about customer service and it’s offensive

Have used weee! for about half a year. When things go right, it’s great, but when things go wrong, don’t expect any help. They have delivered my orders to the wrong house on 2 separate occasions now. This last time was the last straw. I ordered my dinner to be delivered. Instead of admitting they delivered to the wrong house (Weee1AsianGroceryApp showed me a picture of my food sitting in front of someone else’a door and a time of delivery), they changed the delivery time frame and said my order is still within the delivery window and that nothing is wrong. They went and picked up the order they delivered wrong, which might have been handled by other people, and just said nothing is wrong even though the food was sitting in someone else's house for more than an hour in the age of Covid.

I purchased few stuff few days ago and it should deliver those items yesterday. Thus I put a cooler outside of my house when I left yesterday morning. I hoped that they can delivery my item and pick up the cooler. When I backed to my house and saw the cooler was still outside. Until 8pm, no one delivered and picked up the cooler. Then I contacted the customer service immediately via message, but they replied my question in one hour and said they could contact logistic department. Until 11, they told me a logistic specialist put my items in front of my house. But I double checked and asked my roommate whatever they saw any package, but nobody saw it. And I told customer service I didn’t see it. Until now, none of them answered me when I asked them in the morning what should I do. BTW, I received finally my items in the noon. The customer service never contacted me except advertising their products.

I have used them twice for the last 2 weeks. The first week was good. I received what I ordered and delivered on time. Then the problem started the 2nd week - the organic apples were half bad, green grapes were in brown color, orange were flat instead of round, one third of skin on free range chicken were missing. It took2-3 days got cs replied. I doubt if they have any good customer feedback systems - same questions were replied several times, and uploaded photos were missing. They did refund half of the loss on certain produce I bought. To tell you the truth, I am tired of arguing with them any more. I took the loss and had them closed my account. I ‘d rather go to local supermarket (Ranch 99 or Marina) for Chinese speciality - at least I can choose and pick the ones with good quality. As one reviewer mentioned this was convenient to get food, but I think there are still many ways to improve.

So I have ordered food on Weee for three months. It's all good until I moved. I changed my address on the setting but it apparently didn't change when I go to check out.

I report this issue to the email and they are super rude. They told me I should change my address in the setting and click the save button. I did it! But the delivery is still in my old address, that's why I sent email to report this issue. They then told me that I need to change it in the checkout session and asked me to get the delivery myself! I did move very nearby but it's not the proper way to tell customers “ you may please pay attention next time.” “ do you mind go get your delivery this time.” they are like blaming all the fault on customer.

I am super upset about this terrible experience and super disappointed

I’ve recently ordered my first batch and I paid and everything. It was smooth and there were foods that I never thought I’d see at that price! My whole family was hyped! But literally on the day my package was supposed to be delivered, not one but ALL of my goods were “out of stock” and the package was cancelled. Had me and my family completely puzzled! They still gave me an option to reorder everything for tomorrow, which I’m not sure if I’m going to before I get my refund for my items (plus, are they going to restock in a day?). Aaaaand, none of the items are shown out of stock on the page so I might wait a bit to try again. A little sad especially because I was very very excited about the delivery.

I’ve only had one delivery so far, but the experience was good. Everything I received was as expected, fresh, and in really good quantity for the price! Saves me time and is super convenient.

My main complaint is the design of Weee1AsianGroceryApp , which is rather ugly; and only about half Weee1AsianGroceryApp is translated if you select “English”, which is fine for me, since I do have basic Chinese reading comprehension, just prefer English as I’m more fluent. But prob not for someone expecting a full translation, as they won’t be able to read most reviews or alerts.

Another concern was that they don’t call you when your order is being delivered. I happened to turn on an outside light and open a door and the delivery man was there looking for the unit, instead of calling (a la Postmates) so you have to be on the look out.

I moved to an area far away for Asian community. The price of items on Weee! are not higher than in store or even cheaper. There are rare items that I used to hunt with a lot of effort. There are frozen and fresh vegetable items. They could ship to me with free shipping cost on me, and the shipping time is 1 or 2 days. It’s too good to be true, so it took me many months doubting Weee! and ignoring Weee1AsianGroceryApp . But I decided to try finally, and today the first package was delivered. Oh my gosh, the items were packed so carefully, neatly and lovely. All of the things I ordered was really here. How could Weee! do this and earn profit, I don’t know. It’s unbelievable! I just can say many thanks to Weee! and the good kind employees who packed the items and delivered. I am a huge fan now!

I had tried grocery delivery service (for Asian products) before, but was very disappointed when the frozen dumplings I ordered arrived completely thawed and glued together.

After hearing good reviews from friends about Weee!, I decided to give it a try, though remained skeptical. To my surprise, my order was well-packed. They even put a block of ice in the package to keep my frozen products cold. Everything arrived in good shape. Very happy with this experience. Will definitely order from them in the future!

The pandemic has propelled Weee1AsianGroceryApp to the top, yet the quality of service goes way down. Weee1AsianGroceryApp is now so busy that it only allows customers to order meals the Friday prior. We pre-ordered dinner last Friday , and today we had to wait until after 9pm to get the delivery. Worst yet, the bubble tea’s ice are all melted, the noodles are all cold. If this platform gets too complacent about its recent popularity push , other platforms with better deliver schedule will come out and replace them very soon

I have had a problem with each. The first order was missing a product. Requesting a refund was easy. The second order came fast and with everything I ordered but also came with severely expired foods. So watch out for that! Otherwise, I think you will enjoy this because it is an easy and convenient way to purchase all of your Asian goodies! The 4 stars is because of the convenience and variety offer by Weee1AsianGroceryApp. Would be 5 stars if not for human error. I think thats fair. Thanks for listening.

I’m very happy with the quality and service Weee! provides. I have only one concern: frozen foods are delivered partially or completely thawed out. I had contacted management but to no avail. My only remedy is not to order meat or fish. And I cooked thawed-out frozen items quickly while they are stored in my refrigerator.

Weee! needs to device a way to keep frozen foods frozen. Spoilage can easily happen, and, worse, food poisoning can land someone in the hospital.

This problem, predictably is worse in summer. Recently it has been acceptable due to winter temperatures in NYC.

Weee1AsianGroceryApp has been improved a lot compared 1 year ago. I feel excited to have fresh produce and seafoods delivered directly to my house in Bay area. It seems that the company provides limit-time purchase with specific products in great discount every day. I also like the new “ my coupon” feature. I can use the credits given by the company to make a purchase directly. They also bring the restaurant meals as the new choices to Weee1AsianGroceryApp . I don’t need to visit the local supermarket which saves me a lot of time. I’ve heard some areas can receive 3 times delivery per week, mine (Evergreen) is only 1 time per week so far, when will you increase the delivery frequency here?

The prices on Weee1AsianGroceryApp are very fair, and you get free delivery over $35. Which actually turns out to be a good amount of food because the produce prices are so good on here. They can schedule your delivery within two days, and I’ve never had any issues with delays or bad or missing items. I wish they had more inventory (sometimes missing miso, more frozen dim sum please, more sauces please ie. different sesame oil or sushi vinegar), but it does have the basics that you mostly need. They do a good job. Could be improved, but still very useful when you live in a traffic filled city and the nearest oriental market is 1 hour or more away from you.

My friend used to only order for Seattle delivery until Weee started delivering to our area (Pierce County) the end of this summer, that's how I got introduced to Weee. But just last month, Weee stopped delivering where we're located. Please, please come back friends and I in our area order at least once a week and you have helped our families stayed not only safe but the quality and pricing on items is unbeatable! If we have to coordinate to same day delivery once or once every two weeks, we will do it if that's what would bring you back to us! A lot of items we can only get through you. May I add that you have excellent customer service and products guarantee as well! We miss you, tremendously!

Tried to return a purchase because of food quality, Weee1AsianGroceryApp asks for picture of the food, but immediately exists upon picture upload, it does not allow you to hit the submit button.

Also tried to comment on the food, the post never showed up.

I don’t know why Weee1AsianGroceryApp does not allow comments or return.

Convenient app makes grocery easy. But customer service is bad. They didn’t deliver my food to my house. I called them and after they realized it was delivered to another house nearby. They asked me to go to that location to knock the door and ask the food back myself. I refused and asked for another delivery. Throughout the whole conversation, they never said sorry. And I got another delivery two days later, which the food package in there is broken.

The second day I made the purchase they went on sale for the items, and refused to price match the order. I requested to cancel the order, got rejected also, because they are planing on delivery on tomorrow? Are you kidding me that I can’t can cel order within 24 hr of making the purchase and one day before delivery? This is just so bad experience for customer! Will never use it again even tho it might be cheap, but never expect good customer experience. Cause they only care about money yet customer, what a shame for Chinese App.

Ordered for the first time because I heard it’s a convenient way to get Asian vegetables. However, it’s a huge disappointment. The quality of the veggies are really poor. I ordered 6 kinds of veggies and only one looked “ok”. The other 5 kinds are has already gone bad and the leaves has already turned yellow, black, and mushy. It’s far from being good.
I have to throw away all the veggies and spend time to contact customer service. What a waste of time! Not to mention that it delivered one hour later than estimated, when it shows “the driver will arrive in 10 mins”.
Stay away from Weee1AsianGroceryApp if you want good quality vegetables.

My friends and I have ordered food from them and quality is very inconsistent. Up on received some rotten vege, my friend posted a negative review with the item. It never show up. There’s only positive reviews for all the items. Never a negative one. I ordered a specific type of orange twice and received diff kind of oranges each time. 2nd time oranges are tasteless and not juicy. I don’t even bother to post any review knowing it will be removed anyway. Just to be aware what they are doing...

I like Weee’s service and products in general but not necessarily Weee1AsianGroceryApp , too many bugs and many times Weee1AsianGroceryApp closed itself while I was still using it. Many times an item I added to the shopping cart disappeared. I would rather it shows “sold out” if the reason it disappeared was it was sold out, instead of disappearing. That way I know I need to buy it in the next order or buy somewhere else.

I have no complaints about Weee1AsianGroceryApp itself, and indeed majority of my purchase are at outstanding quality. The only complaint is about their product reviews. All my positive comments are posted and rewarded with points. Negative comments are erased without any explanation. This is cheating!

Missing items again and again, really terrible service.

I haven’t been to the supermarket to buy groceries ever since I start using Weee! Very convenient and easy to use, and they have lots of stuff that you can’t find anywhere else.

Weee saves my life in california. They sell lots of authentic Chinese food, some are seasonal or regional and rarely seen in the States. Meat and fruit also taste much better than those bought in local grocery stores.

The delivery service is awesome! I came home late last night and was starving. I saw a red cooler at my doorway and it had everything I ordered on Weee! The food was awesome! So delicious! Now I don't need to go out to get food! Love weee!

Weee1AsianGroceryApp has a wide collection of groceries that almost cover everything you will need. And they have great deals on a daily basis.

Having been a loyal customer for a year. It’s nice to watch it grow and get better and better over time.

I heard about you from a friend. Interested in pricing

While the customers can create videos for entering their ongoing event challenges to win a reward for 2000 points (equals to $20 for future purchases), they almost always choose winners that they either personally know or have some sort of relation to. The rules to enter the event challenge clearly states that the products needs to be advertised in a recipe or some story of how the product relates to you. However, Weee! would choose some winners that do not include such. Very unfair. Fraud. Fake

While the customers can create videos for entering their ongoing event challenges to win a reward for 2000 points (equals to $20 for future purchases), they almost always choose winners that they either personally know or have some sort of relation to. The rules to enter the event challenge clearly states that the products needs to be advertised in a recipe or some story of how the product relates to you. However, Weee! would choose some winners that do not include such. Very unfair. Fraud. Fake

My experience with weee before was generally ok until this time. I ordered a bunch of items, which were supposed to be put in 3 boxes. However, when I picked up my order at my front door, it had only two boxes. All my vegetables and some fruits (10 items) were missing. I emailed the weee customer support. They said they delivered 3 boxes instead of 2, and they believed that the 3rd one (all veg and fruits) was stolen. They will refund my losses with points but will not refund me again in the future if this reoccurs. But I was at home when those boxes were delivered. I was busy with something and went out to pick up my order only 10 min later. I thought something was fishy, so I continued digging this out. They said the picture the driver took after delivering my order (my front door) matched what was prepared in the warehouse (3 boxes). I took a picture of two boxes with items that I received to them and asked them to send me the picture they took. Well, they are identical, only two boxes being delivered to my house. It wasted quite a bit of my time since we had many emails forward-backward to clarify, as I believed it was their fault. So disappointing... I will probably stop ordering food from weee after I use up those refund points.

They employees don't check to make sure fruit and vegetables are good enough to send out. Have mold on it. The fruit and veggies also don't come in a bag.

The delivery is always late and takes 2 days to order. It always arrives toward the evening time when dinner time is over. That means I cannot get my fresh vegetables to cook. I noted on that order cannot pass 6pm but they never read the commands. I tried to contact the customer service for this issue and is useless, the supervisor said he cannot do anything because the driver has lots of order and hang up on me. I find the customer service is terrible and unable to handle client's issue. I think the business instant cart provide more promises and with details. Plus, the people working doesn't speak English, and they don't want to bother communicating.

Worst site I’ve ever used to order anything. I thought I would give it a try, it seemed kind of like an Asian Grocery Instacart. They canceled my transaction and told me to send a “utility bill” with my name on it and a full credit card statement to prove my “identity”. I am appalled. I have NEVER EVER been treated this way. Not with IC, Amazon, EBay, Costco etc. I have never been referred to as a scammer. Holy Moly. I removed my credit card info from this site immediately and canceled my account. Horrible business model.

I ordered frozen food many times this year, but every time I got were all unfrozen products. My family and I got food poisoning (diarrhea) a couple of times because of the unfrozen food. The company (Weee) did not pack those frozen foods with dried ice packages, the boxes were not insulated foam (styrofoam) boxes, and their vehicle was not refrigerated trucks (just personal sedan or SUV). The company should have prepared freezer trucks before running the food business. When customers got food poisoning, they did not improve the shipping problems, but blame customers for not applying for the refund and returning the products. Horrible experiences with the company!

ordered some items, they say they're on their way. i check in app to see it link to fedex, and it shows me that they are in fact on their way. but when i try to "open in app" it crashes. so i download the fedex app, and it says nothing of that order's existance. i just got scammed out of 8 dollars. and the last item i ordered was canceled by them, for being out of stock, and i still haven't recieved my refund.

This was the first time we ordered items from Weee! We ordered 8 items, 4 of them were froze items on 07-22-2021. One item had sell by date 06-23-2021 which we got refund from customer service, the date shown on the second one was 04-19-2021 but the customer service said it was manufacture date, no refund. And the sell by date on the 3rd item, roast half duck $13.99, was left blank the customer service sent us a photo showing sell by date on a shipping box in weee's warehouse but failed to show our item was from that box. We have to toss the 3rd item into trash bin without any compensation for the sack of safety. Freshness of products is a big issue on Weee! and their customer service is just trying to cover up, not fix the issue!