Contact HappyFresh Support
Company Name: PT Icart Group Indonesia
About: Are you a working professional with a busy lifestyle? Clueless at picking
groceries from the supermarket or fresh market? Looking for deals on fresh marts
grocery shopping or food delivery to your home? Download HappyFresh now & enjoy
a special promo on your first order!
HappyFresh is Indonesia’s leading online
grocery delivery service. Shop from over 600 supermarkets & fresh markets across
Indonesia’s major cities.
HappyFresh Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PT Icart Group Indonesia
Verified email ✔✔
E-Mail: [email protected]
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Privacy Policy: https://www.happyfresh.com/privacy
Developer: HappyFresh
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3 Most reported problems 😔💔
HonestBee is much better
by Kevinseattle
Last 3 orders were over an hour late. Customer service unhelpful and doesn’t seem to care about the customer. They were unable to reschedule orders that were were running over an hour late, and told me I would need to cancel and re-order again.
I’ve used both HappyFresh and HonestBee in Bangkok. The app, ordering experience, delivery experience and customer service are hands down better from HonestBee.
Terrible customer service
by Truthful Statements
They did not make things right when we were delivered the wrong items on the second order, the store did not ask about replacement items and rider did not even call to notify us simply left the bags with security.
I politely asked to exchange one unopened item on the next delivery and the customer service rep said cannot, we are stuck with the item because of their mistake. Very bad experience.
Consistently incorrect orders (Jakarta)
by BuleGanteng
I have tried happy fresh via the grab app in Jakarta several times during lockdown and nearly every time, the order is filled incorrectly.
Not only are unavailable items consistently listed as available in the app, but when that occurs, the store either sends unclear information regarding replacements or doesn’t notify at all.
The app itself is great, but what’s the point if there’s very little chance of me being able to buy the things I ordered? Very disappointed.
Have a Problem with HappyFresh - Grocery Delivery? Report Issue
Why should I report an Issue with HappyFresh - Grocery Delivery?
- Pulling issues faced by users like you is a good way to draw attention of HappyFresh - Grocery Delivery to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a HappyFresh - Grocery Delivery customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HappyFresh - Grocery Delivery.
