Contact Dumpling Grocery Support

by PCOINSSE

I would never use this app ever again. First of all the make of the app is very tacky & cheap. You get no notifications on your order as you would with any other app that your doing business with. I placed a pick up order from the time slot of 11 am - 2pm. I contacted my personal shopper to get updates. He didn’t have any estimates or anything so then eventually I got something out of him because I said “I’m sure there will probably be a small delay because I placed the order at 1 (an entire hour he would of had to deliver it) so you can bring the items around 3?” He said I’m sure it’ll be before 3. 3:11 I’m contacting him he’s not answering the phone nor is he texting back. Then which I had to go into the app and cancel it myself . Instead of the app automatically canceling the order because it’s behind schedule. This app needs a lot of work. The views don’t app up for a very basic 1234 app. I’m thinking the reviews are purchased because the services aren’t even close to great & the prices are not to good either . Tried to support a local business owner but never again

by Chdcarro

My experience with this service was frustrating. I was only asked about two substitutions when almost everything was substituted in my grocery list. This resulted in me buying $60 in groceries I would have gone without PLUS the addition 15% for tip and platform fees of that $60. Totally not worth it in my opinion. Maybe I got a bad shopper? Plus that 5% platform fee was well hidden. Not to mention my shopper shopped at a store that was 45 minutes away. I have someone with crowns in my household. Delivering me food that has been sitting in the cart for an hour and the. In the car for an hour is unacceptable. I’ll risk covid before using this service again. There should be a middle man for complaints instead of awkwardly needing to tell the person they did a horrible job and I’d like refunded the full amount for all the crap you got me that I didn’t want and probably won’t eat. I paid $50 or so for this delivery and it was worth $0. Concept is great execution is subpar!

by Gamedraak

I had brain surgery and was looking for a way to get groceries hand picked as I would myself. Read about Dumpling and took an hour to download, set the account, detail shopping preferences, pick grocery items, etc, only to find out that they have only ONE deliverer in my area, Dave W., who won’t deliver unless I pay a $10 long distance fee and commit to tip UPFRONT, even though my area is covered and the app says I can choose to tip later. He canceled without even asking if I would accept his terms, saying I should have checked his personal site before ordering. Really? How many pages and how much work do you need to do to actually get decent service? So much for the self-advertised “concierge-level service”.

The app itself had all the items I wanted from Trader Joe’s, but is useless since my only option won’t work. It’s a shame that Dumpling won’t offer enough service providers.