The Clorox® Pool App gives do-it-yourself pool owners the tools to proudly and
confidently maintain a swim-ready pool all season long.
The free, easy-to-use
app uses proprietary, scan-to-test technology—built on an unrivaled, AI-driven
platform—to provide expert water test analysis.
Are you having issues? Select the issue you are having below and provide feedback to Clorox Pool.
By joel hysick 2 weeks ago
won't process the picture of the test strip, no internet connection, won't let me change my password or log on. please help
By Larry Gunkel 8 months ago
I dip the test strip; take the picture using (your app); and all I get is "Loading..." Been using your app for 3 year, and all season, I have been have this problem ????
By Kerri Overpeck 9 months ago
App opens up asking for notifications to be turned on, they are on and I have reloaded twice. Won’t let me do anything
By Jessica 1 year ago
Test strip not recognized. Closed and reopened and wasted another test strip for it to do it again.😤 It’s been at least 3 days per the comments, fix this!
By Alice Copeland 1 year ago
App will not recognize test strips today- did last week. Even downloaded and reinstalled app- still not working
By Tracy W Townsend 1 year ago
Retake Picture keeps popping up. That's as far as it gets. I just bought new test strips and still says Retake. Frustrating !
By LINDA LACOMBE 1 year ago
APP STOPPED WORKING TELLS MY THERE IS NO ACCOUNT,BUT i KNOW THERE IS . SEND ME PASSCODE RESET LINK BUT WONT LET ME SIGN ON AFTER CHANGING PASSWORD. I REALLY LIKED THE APP & WOULD LOVE TO USE IT. CAN YOU FIX ?
By Thomas Lieberum 1 year ago
App not working really miss it
By Dan 1 year ago
Uninstalled app twice in 2 days . Installed Clorox pool app again . Gets all the way to scan except for one little detail, The scan screen is black NOT STRIP TO SCAN JUST A BLACK SQUARE. I'M done with Clorox and there useless waste of time pool app You name it , this app has not functioned consistently in the 4 years I've been trying to use . Have asked support for answers. They have none . THE APP IS CRAP. Time to move on to an app that will work .
By Ed Hamlin 1 year ago
States email and password are incorrect. Need the information for a 240 gal hot tub not a pool. Hot tub is in a garden room.
By Kristie 1 year ago
Says unrecognizable strips on my Google Pixel 6 Pro but it works with Samsung Galaxy ? Is there a separate setting for it to work?
By Tyler Voth 1 year ago
App completely down. Can't log on, no internet connection, password reset doesn't work. Garbage app. At least I blew $10 on the damn strips...
By Laura 1 year ago
Can't log in. Tried to reset password. Tried Uninstalling and reinstalling. Says something wrong with my internet or doesn't recognize my email.
By John 1 year ago
Can't login, keeps saying no internet connection when I am connected to the internet.
By Justin V 1 year ago
Clorox pool app won't work. It logged me off and when I attempt to log back on it tells me I have no account or no internet connection. Please fix.
By Jon 1 year ago
Can't log in. Locks up and says I dont have an acount. Even gets oh oh, not internet connection if you try resetting password.
By Chris k 1 year ago
App is not working, keeps saying to check my internet connection. Will not allow me to log in.
By Amanda 1 year ago
Won’t work any way I try
By Rachel Lynn Holland 1 year ago
It wont let me log on. ive reset my password and delted and reinstalled numerous times. it just keeps stalling at the login and sits there for a long time.
By Sarah wade 1 year ago
Cannot login . Tried and tried . Email and password
By John Knuth 1 year ago
I have been using this app for about 1 month. Eventually the "strip not recognized" error started popping up so I had to delete the app numerous times and reinstall it. Now, it is asking me to log in, and the "Logging In" progress bar freezes about 2/3 of the way. Then I get an error message "Uh Oh! An error occurred. Please check your internet connection and try again." Nothing works to fix this, not resetting the app or phone or anything. This is extremely frustrating!
By Donnaturner 1 year ago
Won’t let me log in. Says error occurred or email and password wrong
By William OReilly 1 year ago
Can not log in recover pass word or create new account
By Dina 1 year ago
App keeps freezing and or telling me that it doesn’t recognize my email after telling me that my password is incorrect. Also “network error”. I’ve never had so many issues before.
By Kevin English 1 year ago
Will not work, will not let me log in or even create a new account. App locks up if you press create account button.
By Jayne Hansen 1 year ago
Cannot login
By Lisa Saul 1 year ago
Ever since the app was updated it is malfunctioning. Glitches and then it won’t let me login says I don’t have an account etc.
By Jamie McCollum 1 year ago
I cannot login to my account even after resetting password. If I do get in, it kicks me out immediately and gives an error message.
By Elizabeth Jones 1 year ago
Cannot login have tried numerous times and receive the following messages: (1) network or connection in unresponsive (2) password is incorrect (3) the “supplied email address could not be found”. I’ve deleted and re-downloaded the app and that didn’t work.
By Pat Richter 1 year ago
Can't log into my account with the Clorox App so I can't use the app. Meaning I can't test my pool or spa!! Forcing the user to have an account to use the app is bad news. I know my account email and PW is correct because I can log into my account on my computer. There appears to be an issue with the app. I'm using an iPhone ios 15.5 which is most current. Any help??
By Judy Seckel 1 year ago
Tried repeatedly to open the app and it will not open. Then it asks me to login again. When I login it does not recognize my email address or my password. I deleted the app then reinstalled it and it still will not allow me to login. Trashing the app and going with another system because this one sucks
By Michael Tucker 1 year ago
Will not work, will not let me log in or even create a new account. App locks up if you press create account button.
By Cynthia A Dini 2 years ago
Will not let you register after putting in account info
By Sandra Rayburn 2 years ago
Takes forever to log in
- Asks to rescan again and again
- Confusing to create an account
- Incorrect password
- Products do not list active ingredients
- Products do not work as expected
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Complete guide to troubleshoot Clorox Pool app on iOS and Android devices. Solve all Clorox Pool app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BioLab, developers of Clorox Pool.
81.48% Contact Match
Developer: Digital Pool
E-Mail: [email protected]
Website: Visit Clorox Pool Website
To the fullest extent permitted by law, Easy 1 2 3 Pool Care LLC, its direct and indirect parents and affiliates, and their licensors, including The Clorox Company and/or The Clorox International Company, disclaim any representations or warranties as to the merchantability or fitness of this information for any purpose. The CLOROX trademark, the CLOROX Diamond Design logo the POOL&SPA trademark and logo the Wave Design logo and the trade dress associated with any of the foregoing are the property of The Clorox Company and are used under license by Easy 1 2 3 Pool Care LLC and/or its affiliates. If you do not agree to these terms, please do not use our water analysis information and tools. Thank you. © 2020 Easy 1 2 3 Pool Care LLC and/or its affiliates. All rights reserved. Use CloroxPool to solve common pool problems, receive personalized product recommendations and shop products poolside at preferred online retailers, like Walmart, Amazon and Lowe’s. Spend less time maintaining and more time enjoying your pool! + Receive product and dosage recommendations, and add items directly to your Walmart, Amazon or Lowe’s. Important Notice Regarding Water Analysis Recommendations: This information is designed for use only with the Clorox® Pool&Spa™ brand products named in this computerized water analysis and its accompanying printout. The Clorox® Pool App gives do-it-yourself pool owners the tools to proudly and confidently maintain a swim-ready pool all season long. The free, easy-to-use app uses proprietary, scan-to-test technology—built on an unrivaled, AI-driven platform—to provide expert water test analysis. Therefore, you use this information at your own risk, and subject to the Terms of Service and Privacy Policy available at this app. com. Other trademarks are the property of their respective owners. See this app. com/ownership for ownership details. Product Labels © 2020 The Clorox Company. All rights reserved.