Contact Clorox Pool Support

by Will Derr

This app seems great...until there is a problem with their servers, you don’t have an internet connection, or are unable to login for one reason or another.

I just set up a new pool. I just set up a new pool. Tested the water, which was amazingly easy, and immediately had a list of the chemicals I needed and the amounts needed. Perfect! I texted it to myself just to be safe.

I went to the store to buy the chemicals, opened the app to discover I had been logged out. Annoying, but okay, I would just log back in...or so I thought. The app kept telling me to check my internet connection and try again. I visited other websites, and ran Speedtest. Certain that I had a good internet connection, I tried logging in again, only to get the same message. Without logging in, I had no access to my test results or shopping list.

That’s okay, I think. I texted to myself to be safe. I opened the text only to discover that it just linked to a blank webpage. So here I am in the store ready to buy chemicals with no idea what to get. If Clorox didn’t have a monopoly on pool chemicals it would be enough to put me off the brand.

Pool test data isn’t sensitive info, and it is my data. It should reside on my device and be accessible without needing to login or have an internet connection.

by Tinlizzy3

It keeps logging me out or just endlessly trying to load after I’ve done the photo of the test strip. It’s a decent app when it works but worthless when by the time I’ve finally logged back in and loaded it up again the strip has past the reading window time of 15 secs. So I've either got to redo the test strip or take a pic of the old one and then try to remember the results to manually enter the info once the app is back up. Initially the first couple weeks I used it this app worked fine but for some reason is now very buggy and has logged me out multiple times in one day. Please fix this! You’ve definitely made plenty of money off me via all the Clorox pool product I’ve bought. Having an app that actually works according to how you’re marketing your product doesn’t seem like too much to ask.

by Nrschic71

This app is not reliable! It deleted all of my recent analysis history. Sometimes it shows that I scanned multiple test strips within a 5 minute period. Although I have only scanned one test strips it gives me multiple different results.
My biggest complaint with this app pertains to the required test strips. I have purchased them several times for a few years & always from Wal-Mart. The bottle has always had 50 test strips for around $9.87, until recently. I didn’t notice it in the store because the price was the same, but when I opened the bottle I realized that the quantity was much smaller! There was actually only 25 strips rather than the regular 50. How does a company justify doing this? There was nothing that alerted me to the change in the quantity. How do they justify charging the same price for 1/2 of the product?