Contact Clorox Pool Support

by Katelynnal

I bought the test kit, I used the test kit, I tried to press the button to see results of test kit and app insists you to create an “account”. I am confused why I need to create an account for a bleach company, it’s not like I want to receive a weekly bleach newsletter or join a message board about bleach, I just want to know what the results of my test kit THAT I ALREADY PAID FOR are. I try to create a bleach account, turns out I already have a bleach account. I try my bleach password, incorrect bleach password. I click to reset my bleach password, no bleach email. I click again to reset my bleach password, bleach email sends, I reset my bleach password, try to login to my bleach account, INCORRECT BLEACH PASSWORD. Click to reset again. BLEACH ERROR. Why all this trouble for a test kit result? Why can you not just tell me what bleach products I need? I am going to buy more bleach products from you, why would you make it so difficult for me to? Now I’m just going to buy bleach products from somebody else. No wonder the store was overstocked with these test kits. No one wants to have to join a bleach fan club just to know what they need to fix the ph balance of their pool.

by Shee619

This app is complete crap. Last two weeks I have done nothing but buy products to adjust my pool so I could Put in a new salt water system since mine old one wasn’t working properly. My results said to add scale metal and stain to reduce my alkalinity I had perfect hardness in the pool. I added the exact amount they said to waited 24 hours retested and alkalinity was exactly the same added same amount and there was no change but now my hardness is high and they say to add same product for the hardness so I called and asked what the active ingredient was since none of their products list this information only to find out it had nothing to do with muriatic acid and would never have helped. As if that wasn’t bad enough what it is for was to bring down the hardness aka calcium but instead it raised it. I will be taking back all the Clorox products I purchased per their app because this company is a complete joke. I now have a professional I will have to pay to come out and fix their mess.

by Crosputni

I really wanted to love this app, but it has constant errors. It will work up to the point where I take a picture of the test strip then see the initial results and then it won’t let me get past that screen because it says it can’t connect to my network. I have no issues with other apps or the browser on my phone, only this one. I’ve tried while connected to my WiFi (full signal) and mobile network (4/5 bars) and same issue. Every once in a while it lets me through.

Also, the results aren’t very accurate (yes, I followed instructions). I’ve scanned multiple new strips after taking a sample in the same spot on the same day and it gave me different results. So I gave in and took a water sample to the pool store and they gave me very different results - and what they recommended cleared up my pool in a few hours. The recommendations from this app would’ve made the problem worse! I definitely do not recommend this app or the test strips.