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Last Updated on 2024-08-26 by Tandem Diabetes Care Inc.

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Summary of t Problems 😠👌🔥

- App doesn't update as often as desired

- Can't bolus from the app

- Simulator could be more realistic if users could pretend to change the pump

- Alarms and sounds don't work

- App doesn't work with Dexcom

- Simulator app crashes in iOS12

- App doesn't have a function for iPad

Have a Problem with t:simulator™ App? Report Issue

Common t Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot t app on iOS and Android devices. Solve all t app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

t iPhone Issues and Solutions

t iOS app crashes, not working, errors
t iOS app network issues
t on iOS has black/white screen

t Android App Issues and Solutions

t has errors/crashing/not working
t server network connectivity issues
t has black screen

t iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever t app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix t app crashes or not working on Iphone (iOS):

Close and restart the t app on iPhone
Update t app to the Latest Version for iOS
Uninstall and reinstall t iPhone app
Update your iPhone to the latest iOS version

Fix t on iPhone unable to connect to server/internet connection issues::

To resolve t network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix t black/white screen (blank screen) on iPhone:

Follow the t iOS app troubleshooting guide Here →

t Android App Issues and Solutions

Fix t not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent t app issues:

Force Stop the t App
1. On android, goto "Settings" » click t app. » click "Force Stop".

Update t to the latest version on PlayStore

Clear t App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "t app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch t.

Fix t unable to contact server/ t internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click t » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got t » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch t on android.

Solve t black/white screens issue on Android:

Follow the t android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tandem Diabetes Care Inc., developers of t.

About this app

The this app:simulator™ App is an easy way to explore the simple touchscreen interface of the this app:slim X2™ Insulin Pump from Tandem Diabetes Care, no prescription or insurance verification required! Whether you’re a person living with diabetes, a relative or caregiver, or a healthcare provider, we make it simple to explore the this app:slim X2 Pump’s features on your mobile device. Due to the variety of sizes of compatible devices, the this app:simulator App may not display the pump at actual size. Actual size is 2” x 3. 13”. THIS APPLICATION IS FOR DEMONSTRATION PURPOSES ONLY. IT SHOULD NOT BE USED FOR THERAPY DECISIONS. Please refer to the Technical Specifications in the Resources section of t for more detailed information.