Contact European Wax Center Support

by Ladherstar

This app doesn’t show the reservations that are made for you at the EWC location. So at the end of each appointment they ask me if I would like to schedule my follow up and I say yes. It’s a Brazilian so I don’t come back for 4-5 weeks. I try referencing the app to confirm the date and time and there’s no indication that I have a reservation. I try checking my emails to confirm and I don’t see any confirmation emails confirming The appointment I just made at the location. When you make an appointment in the app it sends you a confirmation email. The app doesn’t register any reservations that you have made in person and even when you go through the website it shows as though you don’t have anything booked... the app doesn’t track your last visits or who was your sever so if you don’t remember their name you can’t book your follow up with them. When it sends out the confirmation email it doesn’t include the servers name.... Also the app makes you book an appointment through the website so it’s kind of like what’s the point of having an app?

In short, it would help if the app tracked all your prior visits at least the date, location, and name of server. It would also help if the app displayed appointments made through the app as well as those made on site in one of the many EWC locations.

by Carrieisabear

i’ve been using the app in its different iterations since about 2018 or so. it’s always been broken. at one point in 2019 or 2020 it completely stopped working and it seems they gave up on it and the website, so scheduling an appointment was frustrating.

this new app doesn’t seem to be much better. the design is slightly more appealing to look at but the UX has not improved. the scheduling feature almost always has something wrong with it - once i went to reschedule an appointment and it was showing me that there were no availabilities at all for the rest of time. had to cancel and rebook completely. after one particularly bad appointment, i was prompted to rate my experience, but then that pop up went away before i could do anything and i have not been able to find it since. currently, im stuck with a loading screen that is preventing me from selecting anything at all and it won’t go away, even when i close the app and restart it.

it’s genuinely one of the worst apps i’ve still felt compelled to use because i hate making phone calls and almost always have to reschedule my appointments due to work.

by Ms92695

I love the European Wax Center! I have been going there for about 10 years and never have I encountered a problem like I did with my last wax, that’s the reason for the rating. I usually go to one person and one person only but she just recently got promoted and is only working one day a month and only waxing a select number of people and I missed my last appointment due to having to fly out because my sister went into labor early and I couldn’t get into see her before my flight! So when I came back my next reservation was still 6 weeks away and I hadn’t been waxed 6 weeks. I get my eyebrows and Brazilian done. I said to my self okay one isn’t going to kill me it’s going to be fine. Well I was wrong the girl whom waxed me, tore a chunk of skin off of my vagina leaving a hole I had to go to my obgyn because I was in severe pain and she had to put me on antibiotics because she didn’t want it to get an infection due to it being an open sore. I love the European wax center but my last visit left me scared literally!