Contact Church Center App Support

I have had issues with this church center for months, the church’s associate pastor has been on with tech support on my behalf but can’t get it fixed. It started with trying to link my checking account, they deposited two small amounts I checked the deposit amounts told them the amounts they deposited and they said no that’s not correct. It’s literally the amounts they placed in my account but they say it’s not so it costs more to give by debit card. Now I can’t give by debit they continue to flag my account and will not allow me to give to my church at all. So I would truly discourage anyone from using this app for their congregation.

So this app was working, and I have a recurring donation set, but after updating I was logged out and couldn’t log back in. I was able to make a “new” account using the exact same phone number and email, but there’s no giving history and the app won’t email me no matter what. I can’t find ANY contact info for this company so that I can get back to my old account or update giving or see a history of giving or anything. I tried to reconnect my bank and it said see email for instructions but there’s no email whatsoever.

I use this app to set up recurring donations to my church. Updating credit card information is awkward. To update the expiration date and cvv you need to delete the entire card and re-enter everything all over. But worse than that, when you delete the card, it also deletes some, but not all, of your donation schedule information and furthermore does not tell you about the partial donation schedule deletion, preventing the donations from restarting. After a few weeks of wondering why no donations and a donation failure email, I had to relogin and figure out what went wrong. Two suggestions would be a way to update just credit card expiration data and cvv. Also provide, after a credit card change, a pop-up telling you the donation schedule information has been partially deleted and also needs to be re-entered.