European Wax Center Reviews

by Ladherstar

EuropeanWaxCenter doesn’t show the reservations that are made for you at the EWC location. So at the end of each appointment they ask me if I would like to schedule my follow up and I say yes. It’s a Brazilian so I don’t come back for 4-5 weeks. I try referencing EuropeanWaxCenter to confirm the date and time and there’s no indication that I have a reservation. I try checking my emails to confirm and I don’t see any confirmation emails confirming The appointment I just made at the location. When you make an appointment in EuropeanWaxCenter it sends you a confirmation email. EuropeanWaxCenter doesn’t register any reservations that you have made in person and even when you go through the website it shows as though you don’t have anything booked... EuropeanWaxCenter doesn’t track your last visits or who was your sever so if you don’t remember their name you can’t book your follow up with them. When it sends out the confirmation email it doesn’t include the servers name.... Also EuropeanWaxCenter makes you book an appointment through the website so it’s kind of like what’s the point of having an app?

In short, it would help if EuropeanWaxCenter tracked all your prior visits at least the date, location, and name of server. It would also help if EuropeanWaxCenter displayed appointments made through EuropeanWaxCenter as well as those made on site in one of the many EWC locations.

by Rarely Write Reviews 21

I never write app reviews, but the frustration of this one is killing me. EuropeanWaxCenter was good - aka working - but then about six months ago it stopped. I was told corporate was doing an overhaul to it. I couldn’t login, access reservations or anything. A few weeks ago I was finally able to login but none of the information related to my wax passes are showing correctly and no past or future reservations show up on EuropeanWaxCenter . The reason I loved EuropeanWaxCenter was because I could easily track my wax passes and reschedule my appointment if need be. I can no longer do that rendering EuropeanWaxCenter useless. Please fix or go back to the prior version.

Also, if you’re going to do an overhaul of EuropeanWaxCenter where it’s inaccessible for months, you should inform your customers. I’m constantly asking my local store if they have any info and they tell me it’s all corporate. Communicate with us: we will appreciate it and respect you for it.

by Carrieisabear

i’ve been using EuropeanWaxCenter in its different iterations since about 2018 or so. it’s always been broken. at one point in 2019 or 2020 it completely stopped working and it seems they gave up on it and the website, so scheduling an appointment was frustrating.

this new app doesn’t seem to be much better. the design is slightly more appealing to look at but the UX has not improved. the scheduling feature almost always has something wrong with it - once i went to reschedule an appointment and it was showing me that there were no availabilities at all for the rest of time. had to cancel and rebook completely. after one particularly bad appointment, i was prompted to rate my experience, but then that pop up went away before i could do anything and i have not been able to find it since. currently, im stuck with a loading screen that is preventing me from selecting anything at all and it won’t go away, even when i close EuropeanWaxCenter and restart it.

it’s genuinely one of the worst apps i’ve still felt compelled to use because i hate making phone calls and almost always have to reschedule my appointments due to work.

by ARDem2

Very disappointed in my experience today. Arrived for my 1215 appt at 1208. Two women were behind the desk. One was working with a customer and one wasn’t but she did not make eye contact or say hello. After I checked in the desk person began to tell me about the late policy but then realized she was mistaken and I wasn’t late. Nothing else was said - except for her conversation with her colleague about her personal health problems. After 10 minutes (at about 1220) I realized that most likely the person before me was late and that there was additionally another person scheduled for 1230 right after me. I asked the desk person about this and she confirmed. I was very disappointed that this was not discussed with me upon my arrival. Since I was at the appt on my lunch break I had to leave without completing my service. The desk person simply uttered “sorry” and I left. I was again disappointed that I was not asked to reschedule.

by Red_riding_hood

I uninstalled & deleted EuropeanWaxCenter because 1) it signed me out by itself for no reason 2) then it stated my password was no longer correct (I keep impeccable records of all my password, and I KNOW it’s correct). Bottom line, I know why it did this; it wants me to change my password to something even longer and even more complicated. I already had one upper case letter, one lower case letter, numbers, and it was over 8 characters long. But it now requires a special character too. Well, this isn’t a bank account, this is just a stinking measly wax salon. And I’m not going to create complicated vault-standard passwords for some wax salon. God forbid someone got a wax in my name! Oh the humanity! So since EWC wants to be a pain in the read about this, I’m just simply gonna delete EuropeanWaxCenter and start going somewhere else. Problem solved.

by Ms92695

I love the European Wax Center! I have been going there for about 10 years and never have I encountered a problem like I did with my last wax, that’s the reason for the rating. I usually go to one person and one person only but she just recently got promoted and is only working one day a month and only waxing a select number of people and I missed my last appointment due to having to fly out because my sister went into labor early and I couldn’t get into see her before my flight! So when I came back my next reservation was still 6 weeks away and I hadn’t been waxed 6 weeks. I get my eyebrows and Brazilian done. I said to my self okay one isn’t going to kill me it’s going to be fine. Well I was wrong the girl whom waxed me, tore a chunk of skin off of my vagina leaving a hole I had to go to my obgyn because I was in severe pain and she had to put me on antibiotics because she didn’t want it to get an infection due to it being an open sore. I love the European wax center but my last visit left me scared literally!

by Jaclyn710

Saturday was my first time going to the EWC in Fort Worth which was my second Brazilian ever. With that said, the lady was very nice through the whole process but did mention that she had only been waxing a couple months. Toward the end, i asked her if she got everything and she said yes other than a few stragglers that is just due to still being new to waxing and the hairs haven’t grown out enough. Once i got home, i was extremely disappointed to find that there was much more than just a few very short hairs that hadn’t been removed. Even the very first time ever getting a wax, more hair was removed and it was much smoother. This time, i thought it would be even better than the last since i had more time for some of the hairs to grow longer. Well unfortunately and disappointingly enough, i already feel like i need to get another wax already and it’s only been a couple days. That said, I’m not sure that i will ever go back and it’s frustrating to know how much money was spent to have hair removed yet there is still hair that is very visible.

by BurnedPsychoSwiftie

I have been going to EWC for years; it’s convenient, the wax is great for my sensitive skin (other waxes have left me irritated), and the wax pass and rewards system means I can book an appointment anytime, anywhere. HOWEVER, the new app version has been giving me nothing but issues. I have had problems with logging in, sometimes the home page does not load, and when I try to look at multiple locations for a convenient time or adjust the services I want to book, it throws me out of the system with an error message saying “account quota exceeded”. I also cannot seem to change my location to look at centers in another area, which is super inconvenient if I’m traveling and want to pre-book at a location in another state. The new interface is nice but there are so many bugs with this new app version :(

by Naniebee

This is my first time and I saw EWC had promos going to I booked according to that. The promo stated a first time wax for free, underarms, eyebrows etc. and 50% off first time Brazilian. So with that being said I ordered a free underarm, full Brazilian and legs. I went all out because my best friend wedding is approaching. I called before booking to see how much it will be with promos and I was told 70$. Which is Great, once I got finished waxing the receptionist tried to charge me $90+. I expressed to her that I was told it would be this and my discounts, she argues and that I could only choose one offer. Which is doesn’t say on EuropeanWaxCenter and lets you choose more than one. And even so that’s why I called and the employer told me it would be 70$. People need to make sure they’re accurately expressing services correctly.... now onto the service the waxing lady was very nice. However I still have a lot of hair on my armpits and Brazilian isn’t smooth either. I feel disappointed cause I could’ve just saved my money and shaved and I would’ve avoided the pain, hassle, and arguing.

by Cocobean02

i’ve used EuropeanWaxCenter in the pass to make reservations quick and easy, but one day I went back in and I was logged out so I log back in and I have so select my location again and before I could even type anything in it says that there is no location near me when it wouldn’t even let me search my location. I tried logging out and back in again, restarting my phone, trying a different day, nothing worked.. super annoying. So i deleted EuropeanWaxCenter for a while and i just downloaded it again and now it won’t even let me log in and you can’t make reservations on EuropeanWaxCenter as a guest user. I clicked the area where you are supposed to log in and every-time it just turns grey and does nothing so EuropeanWaxCenter is basically useless at this point.

by Mustangniki

EuropeanWaxCenter was my go to when needing to quickly reschedule my wax appointments. I’m a regular, I go weekly to keep up with my brows. It was super easy & so convenient to make reservation changes on EuropeanWaxCenter without having to call the location and wait on hold to make a change without knowing what any availability may be.
Unfortunately now, I have to sit on hold 15-20 minutes in hopes of making a change that may or may not be available. It’s made the ease of rescheduling so very frustrating and annoying. I’m told it’ll be updated “soon” but it’s been months now and it’s not looking promising. I’ll give EuropeanWaxCenter 5 stars once that is updated. Until then, at least I can check & verify my current schedules appointments. So that’s worth 2 stars.

by Jade225

I’ve been a customer since October 2018 and have several different types of waxing services at my local EWC. I love my local EWC and I use the same wax specialist each time as she’s the best. My issue is EuropeanWaxCenter could be much, much better. It’s great for scheduling a new appointment, keeping track of your upcoming appointments, and keeping track of your wax packages. However, it could be much better. EuropeanWaxCenter should have the prices listed. If the prices are on there, they must be buried so deep I’ve not been able to find them. I have to do a google search to find prices. Also EuropeanWaxCenter should allow you to cancel/reschedule appointments. This is a pretty basic thing. If I make an appointment while at my local EWC, that appointment hits EuropeanWaxCenter within 15-20 minutes. Why shouldn’t I be able to cancel/reschedule thru EuropeanWaxCenter ? It’s annoying to have to call and speak to someone if I need to reschedule. Also I love some of EWC’s post-wax products and you should be able to order the products through EuropeanWaxCenter . Otherwise, I love getting waxed at my local EWC.

by Liss6491

I find scheduling appointment(s) easy and quick. I do see a few hiccups: I used to have just my inner thigh waxed and I do not see that on the list unless it was removed or otherwise. I would prefer to cancel a reservation through EuropeanWaxCenter as opposed to calling. I think the option to pay for product(s) and pick up in store would be very beneficial. If suddenly there’s a need, this would be convenient for everyone who needs a quick restock without having to linger in the salon with other customers. Overall, great app.

by RieRie1325

Destiny did awesome job with full bikini wax. What even more better is that she is able to sign ASL which mean full accessibility for me to have communication with staff! She was able to interpret for front desk staff in order to receive information and questions to ask me. Destiny made everything so comfortable and able to communicate with me via ASL to explain in details of what she is doing with me regarding to have bikini wax. It is nice to be able to talk with her at ease without frustrating and communication barrier. I highly recommend you who are deaf clients to book appointment with her . Her name is Destiny Borrero and it is in Fresh Meadows, NY.

by Life Blogger

It was my first time getting a Brazilian wax. I was so unsure about it but at the same time I didn’t know what to think of it. I usually just get a regular full leg, under arms and eyebrows waxed only. When my wax specialist Katlyn took me back, she explained everything to me and answered all my questions. I was very impressed and pleased. Definitely ask for Katelyn when you go to the Glen Ellyn EWC! You will not be disappointed and I’m sure her coworkers are the same when it comes to making their customers feel this good. So everyone there gets highly rated too! On top of the great service everything was clean, it was efficient and I was very satisfied that every little hair was gone!

by Daisey EP

I am very pleased with European Wax Center. Super friendly staff all around. I’ll share my first experience was of course, nervous but excited for my wax. I had Melissa, who does a great job, great conversation and her waxing is all around painless. Highly recommend her for your services. Towards the end of my waxing, I was shown the products that need to be applied and bought the products along with VIP package totally worth it. I would definitely ask the friendly staff there for pricing and more information. I booked for the second time, and received the same professional treatment as the first, along with that it came free and I have two passes left for a free waxing! Thank-you European Wax Center.

by Dee Dee Doodlebug

FINALLY I feel like I found the PERFECT person for my waxing needs. Mary took her time to explain her technique, she asked about any preferences and any bad prior experiences I may have had with waxing. She worked systematically and let me know why she uses this technique. When she waxed my nostrils she was soo quick that it was near painless! I feel that I was truly blessed to have been placed with Mary especially with no appointment and being a walk in! She even told me to try and wait the same amount of time before I came back because I waited around 13 weeks but the results r better the longer u wait between visits, when I tipped her, Mary was soo humble!! Thanks Mary for the best waxing experience EVER!!!💜

by TriniliciousDiva

Today was my first time waxing the Netherlands as I’ve always been too scared of waxing. I don’t like hair so I’ve been shaving for many years. I finally decided to try waxing on the recommendation of a friend and I’m sold! Samantha at the Dorchester location was amazing! I thought it would be an uncomfortable experience, but we chatted and felt at ease the entire time. I’ve already scheduled my next appointment. If you are in the Dorchester area, or not, please schedule an appointment with Samantha! She is VERY thorough and you will not be disappointed!

Veronica at the front desk was also very pleasant. She was very personable and made me feel welcomed.

Overall, my experience was more than I expected! Thank you ladies!

by Typical Millenial

I usually don't download apps for services because who needs the extra hassle? But EuropeanWaxCenter was super simple! My newly created account integrated smoothly with my existing information from just calling to set up my appointments, including my upcoming appointment and wax pass information. I was able to reschedule easily -- they even made it so it automatically selected my usual technician and I didn't have to search for her work days & times. My only recommendation for making EuropeanWaxCenter better is to remove some of the graphics to allow it to run a little faster. It's not SLOW, but does seem to glitch a little when loading a new page before it fixes itself.

by Oooooommmmmggggggg

I got waxed from Zyn, was my first experience not bad at all. She explained I needed to exfoliate 3 times a week, and make sure to put lotion and light oils on my private and between my crack lol. I got the Brazilian wax. Didn’t hurt much I would say a 4 and maybe because my hair was long and I wasn’t moisturized so other than that probably would’ve hurt at a 2 out of 10, with 10 being the worse, so not too bad. Go for it ! Ask for Zyn, she’s nice, and talked to me the whole time, explaining eveything, and why I should do this and that. Also not judgmental so I recommend her to new comers or anyone whose been going but never got a Brazilian, she’s the one you should request ! Tell her Tiara Ford went you!

by GenuinelyJade

1. Why don’t people realize this is supposed to be a review for EuropeanWaxCenter , not the services at any given location? 🤦🏽‍♀️

2. I never write reviews but I must say this is worth reporting. What’s the point in having an app that takes you all the way through the process to book your appointment only to get an error message that it’s not working? I deleted it, re-downloaded, was on WiFi and off of it, used someone else’s phone and waited months for an update that would resolve this issue. STILL NOTHING! My first graders could build a better app than this! For the amount of money that I spend at EWC I EXPECT better quality than this foolishness. Not everyone has time to call and book/re-book appointments during business hours.

by LWMJDM

If it were not for Megan I would give this a 1, I have never, not one time called this location and actually gotten a live person to answer the phone, not one time! It always goes to the prompt music and I sit on hold one time for 15 plus minutes and decided to call back and waited just as long to change an appointment, by the time Alex answered I just canceled and said I would have to call back to reschedule, which again was a crazy long wait to make a new appointment, same thing happened today, can someone answer the phone! I may have to leave Megan just because I don't have 30 mins to wait on hold to get an appointment...please do something!

by ELLABB567

I really really like the customer service and the actual waxing experience, painless and easy . Little pricey but that’s waxing for you. The only complaint is that their advertisements are a little confusing and or just wrong. I saw Both online AND on EuropeanWaxCenter that your first wax is free but limited to only a few things like upper lip, bikini line. Eyebrows, etc. So I booked it along with another and come to find out it’s not free but 50% off. Better then nothing but definitely misleading. The receptionist was nice but couldn’t actually explain why it was different then advertised and that’s what upset me. Just work on being upfront with customers. Wether it’s your fault or not you are responsible.

by Andzia92

I’ve been to a couple different places in my wax lifetime. Some places great, other places horrendous. I went to EWC recently and had a great experience. Let’s be honest the pain of waxing is never pleasant. But my specialist had me in and out faster than I have ever been. I hadn’t plan on purchasing a package. But when I looked at the clock on how quick it was bought it instantly!! EuropeanWaxCenter has a few kinks to work out for sure but it’s convenient enough to make it work. I would highly recommend, tho I don’t think the girl down the hall would by the screams going thru the office LOL. 😂

by SLH101482

It was my first time ever at EWC and I loved it. The were very friendly when I walked in. From the time I got there and during the waxing may have taken 25 mins. The receptionist was very nice she explained her part very throughly and then my specialist Paige come and got me she was very nice, she explained her part. Then I told her the issues I have when I get my eyebrows done. She went over some tips and when she finished my eyebrows they were amazing. Just the way I wanted, and the issues that I normally have were none existent. I love EWC in Greensboro on Friendly avenue if your near the area check Paige out. You will love her

by MisMaui

I can’t say enough nice things about EWC and my local salon. The front staff is always friendly and helpful in product information. The salon is immaculate. My wax specialist Amanda is a dream. We talk, laugh and really connected from day one. And she’s very knowledgeable in what products work best for my skin and issues. Which brings me to EWC products: absolutely love them. Having sensitive skin I find using products for even sensitive skin can cause issues. Not one time did I experience that with EWC products. And the products actually deliver with their claims. My only regret??? Not having taken the plunge sooner.