Contact Taco Bell Fast Food Delivery Support

by User5438

This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco.

by Brucato12

This is the worst app I have ever used. Multiple issues with this app. It looks like it saves my card information for convenient purchasing but when I go to make the purchase it gives me an error saying something went wrong. In order to make the purchase, it makes me then re-enter my card info then it works. I have to do this every time. After while, I end up with my card info in there 10 times and have to go through and delete them. The other issue I have had is with getting locked out. It tells me it’s time to change my password. It asks me to click a link to send me an email to update my password. Even though my email is correct in there and I receive all the rewards/marketing emails, I never receive the link to reset my password. Now I can’t even use the app anymore at all to make purchases or access my rewards. I have tried to go into the app to use the contact messaging features and have asked for either a phone call or email follow up. No surprise, I never receive a call or email in regard to getting assistance with my issues. Of course, the app is third party and no one in any of the locations, including managers can assist or give me any phone number to contact for assistance. I never have issues with any other food apps. Very poor customer experience and due to all the inconvenience, I just go elsewhere instead. Would love for someone to contact me or for them to fix their app.

by Liza1276

I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.