Contact PocketGuard Money Bill Tracker Support

I downloaded the app and tried to connect my account but it said it had a error and to try again in two hours. I didn’t think of it much at first so I waited a few hours and tried again. Same problem. I was slightly annoyed but I understand sometimes things like this happen. I submitted a request to support. Got a generic message saying please detail the issue. I replied back but still haven’t got an answer. I’ve been trying every day now and it’s still giving me the same issue and still no answer from customer service. Not even someone messaging back saying “we are working on this” or “sorry about that this connection going to be down for a while. We will let you know when it’s up and running”. This app had great reviews when I originally looked to download the app but the more recent ones have been bad. Needless to say I’m going to delete the app before I even got to use it. 😔

This program is difficult to use. My wife and I both use it on our joint account, but our “in my pocket” amount rarely matches. It jumps around wildly over the course of the day as well so we literally never know how much we have. It’s difficult to figure out how to handle things like using your bonus from last month since finances reset every month. It’s also difficult to figure out how to handle periodic expenses. Mint tells you how much you have left and how many days remain, so while it doesn’t give you a “daily number” you can easily divide cash remaining by days remaining. Mints balance matches for my wife and I and doesn’t have wild swings throughout the day. We feel much more confident using that program which just very simple math without any weird issues. It’s easy to see where money is and where it went. I can not recommend this program.

As many people have said it that the app is very good. It logs for most parts of it accurately all the expenses better than other budgeting apps. However where it lags really behind is that they have not figured out a good partnership with the major banks and credit cards on how to get the synchronization perfected to be able to download the transactions seamlessly. I have problems with PNC and American Express. These are two bigger reputable institutions. I hope pocketguard really talks with those institutions and gets this fixed. If they can get it fixed which I don’t see why they can’t I will surely give them 5 stars. It’s like the restaurant has a very good atmosphere but if the food is bad somebody may not want to go back. Similarly the app is super good however if the synchronization keeps failing time to time people are going to have to decide and leave because without the transactions being able to be downloaded the app is no good which is so good in other ways. Please please fix. I am counting on PoxketGuard to come through it. Thanks