Contact Hiatus Support

by AngM627

After downloading Hiatus I didn’t hear anything for a while. Then I got a message that they saved me $30 a month on my AT&T bill - $360 a year. And they were taking half of it now ($180). That was cool - but I didn’t realize they took it immediately. I went to look at my phone bill when it updated and it was $20 more than it had been. After messaging them they said that sometimes the companies aren’t honest and they end up charging more. After waiting several days I was informed that they made my Apple Watch a separate line which is what caused the rate increase. One of the people from Hiatus told me this was being taken care of. I asked, and there is no $30 a month savings now and I’m not eligible for any other savings at this time. Oh, and my $180 would take 7-10 days to be refunded. So, I’m down $180 for 7-10 more days, my cell phone bill won’t be fixed until April, so I’m down $20 for another month, and, the icing on the cake was that when I contacted AT&T to verify that they’d corrected my account they actually hadn’t and I had to wait on hold for several minutes to correct their mistake. I immediately deleted my account. I wouldn’t trust this app, but if you do, make sure to keep an eye on everything. My accounts will eventually even put but to have something like this happen, and only be fixed because I was watching like a hawk is unforgivable. They get a free $180 loan from me for about a month. Can I charge interest?

by Ak.taylor

While they successfully managed to “save” me a little bit on my Verizon bill, what they failed to do was be honest about their services. To call themselves a FREE service is dishonest. When dealing with people’s money, the need to be completely open about the way things work is necessary. Instead of letting me know what they would be taking from me, they informed of what they would be saving me over the course of a year. That may be all well and good, but not letting your customers know what will be automatically drawn out of your account as a result of those “savings” is wrong and displays a lack of honesty. In trying to talk with someone, I was told that all communications are done by email and that I couldn’t talk to an actual person. Once again, you’re dealing with people’s finances. If they’d like to have a conversation with you about what is happening with THEIR money, the option to speak with a customer representative at least during regular business hours should absolutely be available. The woman I did communicate with via email did nothing for me other than copy and paste some information from their website and then cease to respond to my concerns. This feels way more like a scam than something that helps people.

by Kjones3372

First off, they have since changed the screen shots on how this app works. When I installed it, it showed text communications allowing you to accept or decline and the terms. Not the case at all! Offered to negotiate my a dish network bill for me. I did not understand the “savings” I would receive over the entire year, that half of that value was due to them in a one time payment immediately. Unfortunately my family lives paycheck to paycheck and anything I think will save us money I try. Not the case here. I’ve been charged $159 for their portion and in process all they did was cut my programming to the minimum and cancel my local channels. I was sent an email from them, which is sent in fine print by the way, that according to Dish there is a piece of equipment connected to my TV that I’m not supposed to have or be charged for. Totally false!!!! I’ve emailed their support address with no response. I don’t know how this is rated at 4.4 stars. Like another reviewer, I would give this a ZERO if I could. One star is overly generous. I only hope they will respond and refund my money. My family cannot afford this. This is fraudulent in my opinion but obviously has helped someone to get the rating they have. Not worth it!!!!