Contact Invoice Maker Estimate Billdu Support

I have a repair company. Though are are some features that I really enjoy. I have had a number of glitchy issues but the biggest issue is the atrocious customer service. Everyone is polite, but the resolutions are NOT HELPFUL. the answer for everything is to delete the app and re install it. The photo feature is great but they do not print well, the invoices mysteriously double everything on the customers side but looks perfect on my device. You can’t speak with a live person at all. They don’t care about suggestions to the app. I paid for the whole year and after all of my issues in asking for a refund for the rest of the year. The answer is iTunes won’t refund it? I switched to invoice asap and love the app. They have live customer support and they address the issues.

Things were going great with the estimate I started the other day. It seemed like a pretty handy app. I can’t remember if I actually hit any save button when I put my work down but with most apps I use it doesn’t usually seem like I have to (maybe a less passive aggressive statement would be something like “I don’t think I *should* have to hit save cuz why would I have even started the thing if I didn’t mean to save it and if by chance for some reason I didn’t want it it makes more sense to just manually delete the automatically saved estimate than to have to manually save it so it doesn’t automatically get deleted.”) Anyway, I opened the app this morning to finish up the estimate and it’s just gone. No more estimate. Took me an hour or so, can’t remember the numbers, gotta do it all over again. Lame.

Been looking for a good invoicing app, I have probably tried every one in the App Store. I started playing with this one and it is the best one by a pretty good stretch. But... there is a lack in basic invoice customization that makes invoices really awkward. Adding United States and “(USD)” to local invoices is strange for local invoicing. Literally nobody does that. This program doesn’t let you remove that from your invoices. When brought up to customer support they made it pretty clear they didn’t plan on fixing that bug anytime soon. I’m talking about 10 minutes of their devs team time to add a hide button for currency type and a blank option for Country. Simple “thanks for the feedback, ya that’s easy to do, expect that in the next update or two” would have made me a convert and probably use for years. I’m using it for the time being. Dealing with the issues. My experience with customer service so far isn’t great but I hope they’ll eventually get to these fixes. We’ll see