Contact Prism Pay Bills Bill Reminder Support

by Frustrated_with_this

I had used Prism (pre-update) to successfully track and pay bills throughout the month. It was still valuable even though over the last few years some companies implemented 2 factor authentication and Prism integration failed. It was a minor nuisance to have to pay outside of the app since I would still be able to see when things were coming due.

This new update, however, has killed the benefit of a bill tracking app. I can’t see more than a few bills at a time now. I can’t link billers or my bank account that were able to be linked prior to the update. As other reviewers have mentioned, the largest button on the landing page is “add biller.” Not sure how often the devs think this action will occur, but it is a bit absurd that THAT function is the most prominent. Some may find the list of accounts on the landing page helpful, but I certainly don’t. I like the visibility, but again... this is a bill pay app. I would prefer to see my bills. Even the “all bills” view doesn’t display more than a handful of bills at a time. I miss the old view where it was a no frills color coded list. I appreciated a running “spent” and “upcoming” total so that I could see at any given moment where I stood.

The best parts of the previous app are gone. The new version is junk and is more frustrating than helpful.

by Hot-Flaps

Edit 2 for Dev response: Biometric security isn’t optional when it straight up doesn’t even work. It’s also been 5 months since an update the store page says now. I can click on version history and see you used to get regular updates just like every other financial app does. I’ve checked all my banking apps and they all get regular updates. When the OS gets more updates than your buggy app something ain’t right. Like I said before the only person working hard anymore on this app is the guy replying to (endless bad) reviews.

Edit: The fact a financial app hasn’t been updated in 4 months tells me they won’t last much longer. There are numerous glaring bugs as serious as things like Face ID not ever being asked for! Sadly it’s basically just a reminder app for me now to pay my bills on time in a different app. I think the only guy still working at the company is the one replying to reviews…. Old review: I’ve liked and used this app for a while but it seems that banks and businesses are using new levels of encryption that kill prisms connection. Wells Fargo, PayPal, t-mobile no longer appear for me. Hopefully more don’t stop dropping off because it’s useful having it all in one app.

by Nikiaoctober

I’ve been using prism for a few months and I loved it . It is so convenient to have all your bills in one place at the same time , an app that allows you to initiate a payment effortlessly. It was great , but now ??????? Now ??? I’m beyond heated , I initiated a payment yesterday for a bill due yesterday ..... I get an email that the bill was paid today ..... hello , I don’t need that type of negativity on my credit reports now . I do not need that kind of reputation with the lenders ..... so now that I am trying to contact prism , they are only online , I must allow 2-3 buisness days for a response. Hello this is a very critical matter , I hateeeeeeeeeeeee paying a bill late , I don’t do that , so why would you guys want to set me up for failure like that ????? You can not say that I probably set it for the wrong date , hello prism , all I have to do is go into the name of the bill I want to pay , swipe down and it pay ...... so how , please tell me how , the date is set for today ..... it specifically said MARCH 4th , $50 . Why why why ??? I’m heated .... I am dissatisfied now . Now my bill has been paid late & a late fee is now added .... !!! FIX IT , why would you guys be only online , no phone number for me to call to help resolve or explain my issue ? Why ?