AusweisApp Bund app not working? crashes or has problems?

AusweisApp Bund Status

Last Updated on 2024-10-23 by Governikus GmbH & Co. KG

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32 User reports:
App has problems

User reports 32

⚠️ Most reported problems ⚠️

Connection

42.4%

Not working

39.4%

Crashes

6.1%

Account

3.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of AusweisApp Bund Problems 😠👌🔥

- Nearly 0 use cases.

- Difficult to make a connection.

- Only a handful of use cases.

1 Reported Issues: 😵🆘🛟🚨📢

Bilel Boughattas

2022-07-14

Fehlermeldung: Die Verbindung zum Ausweis wurde unterbrochen. Der Vorgang wird abgebrochen.

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Common AusweisApp Bund Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AusweisApp Bund app on iOS and Android devices. Solve all AusweisApp Bund app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AusweisApp Bund iPhone Issues and Solutions

AusweisApp Bund iOS app crashes, not working, errors
AusweisApp Bund iOS app network issues
AusweisApp Bund on iOS has black/white screen

AusweisApp Bund Android App Issues and Solutions

AusweisApp Bund has errors/crashing/not working
AusweisApp Bund server network connectivity issues
AusweisApp Bund has black screen

AusweisApp Bund iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AusweisApp Bund app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AusweisApp Bund app crashes or not working on Iphone (iOS):

Close and restart the AusweisApp Bund app on iPhone
Update AusweisApp Bund app to the Latest Version for iOS
Uninstall and reinstall AusweisApp Bund iPhone app
Update your iPhone to the latest iOS version

Fix AusweisApp Bund on iPhone unable to connect to server/internet connection issues::

To resolve AusweisApp Bund network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AusweisApp Bund black/white screen (blank screen) on iPhone:

Follow the AusweisApp Bund iOS app troubleshooting guide Here →

AusweisApp Bund Android App Issues and Solutions

Fix AusweisApp Bund not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AusweisApp Bund app issues:

Force Stop the AusweisApp Bund App
1. On android, goto "Settings" » click AusweisApp Bund app. » click "Force Stop".

Update AusweisApp Bund to the latest version on PlayStore

Clear AusweisApp Bund App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AusweisApp Bund app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AusweisApp Bund.

Fix AusweisApp Bund unable to contact server/ AusweisApp Bund internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AusweisApp Bund » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AusweisApp Bund » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AusweisApp Bund on android.

Solve AusweisApp Bund black/white screens issue on Android:

Follow the AusweisApp Bund android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Governikus GmbH & Co. KG, developers of AusweisApp Bund.

About this app

Die AusweisApp2 ist eine Software, die Sie auf Ihrem iPhone, Mac oder iPad installieren, um sich mit Ihrem Personalausweis, Ihrem elektronischen Aufenthaltstitel oder der eID-Karte für Unionsbürger:innen online auszuweisen.