Support app not working? crashes or has problems?

Support Status

Published by Sony Marketing Inc. on 2023-11-26

- Find support information for your Sony products with Support by Sony Support
by Sony helps you quickly find support information. - Instant notification
about your bookmarked products Receive important news, software / firmware
updates and helpful guides about your products directly to your smartphone.

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Common dislikes about Support app

- One of the methods for contacting Sony Tech support does not work

- App is not very useful for anything beyond basic information

- No landscape mode available on iPad version

- My Devices and Notifications may not display items after a few days

- App does not offer anything that is not already available on the website

- Sony platforms are weak and require frequent device registration

Have a Problem with Support by Sony: Find support? Report Issue

Common Support Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Support app on iOS and Android devices. Solve all Support app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Support iPhone Issues and Solutions

Support iOS app crashes, not working, errors
Support iOS app network issues
Support on iOS has black/white screen

Support Android App Issues and Solutions

Support has errors/crashing/not working
Support server network connectivity issues
Support has black screen

Support iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Support app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Support app crashes or not working on Iphone (iOS):

Close and restart the Support app on iPhone
Update Support app to the Latest Version for iOS
Uninstall and reinstall Support iPhone app
Update your iPhone to the latest iOS version

Fix Support on iPhone unable to connect to server/internet connection issues::

To resolve Support network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Support black/white screen (blank screen) on iPhone:

Follow the Support iOS app troubleshooting guide Here →

Support Android App Issues and Solutions

Fix Support not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Support app issues:

Force Stop the Support App
1. On android, goto "Settings" » click Support app. » click "Force Stop".

Update Support to the latest version on PlayStore

Clear Support App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Support app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Support.

Fix Support unable to contact server/ Support internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Support » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Support » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Support on android.

Solve Support black/white screens issue on Android:

Follow the Support android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sony Marketing Inc., developers of Support.

100% Contact Match

Developer: Sony Marketing Inc.

E-Mail: [email protected]

Website: Visit Support Website

100% Contact Match

Developer: Sony Mobile Communications Inc.,

E-Mail: [email protected]

Website: Visit Sony Mobile Communications Inc., Website

About this app

Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone. this app by Sony helps you quickly find this app information.