BeyondTrust Support app not working? crashes or has problems?

BeyondTrust Support Status

Last Updated on 2024-05-28 by Bomgar Corporation

I have a problem with BeyondTrust Support

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User reports:
No current problems

User reports 0

Summary of BeyondTrust Support Problems 🔥

- App fails to connect and crashes immediately, making it difficult to work with direct user interactions

- Does not provide remote control of devices, which limits its effectiveness as a support tool for iOS devices

📋 1 Reported Issues:

Joe Depucci 2022-04-13

Our product- Olive Helps.exe is crashing due to your product. I am with Olive and several of our customers are experiencing application crashes, even after being whitelisted. Please advise.

Showing 1-1 of 1 reported issues:

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Common BeyondTrust Support Problems & Solutions. Troubleshooting Guide

Table of Contents:

BeyondTrust Support iPhone Issues and Solutions

BeyondTrust Support iOS app crashes, not working, errors
BeyondTrust Support iOS app network issues
BeyondTrust Support on iOS has black/white screen

BeyondTrust Support Android App Issues and Solutions

BeyondTrust Support has errors/crashing/not working
BeyondTrust Support server network connectivity issues
BeyondTrust Support has black screen

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BeyondTrust Support iPhone Issues and Solutions

How to fix BeyondTrust Support app crashes or not working on Iphone (iOS):

Close and restart the BeyondTrust Support app on iPhone
Update BeyondTrust Support app to the Latest Version for iOS
Uninstall and reinstall BeyondTrust Support iPhone app
Update your iPhone to the latest iOS version

Fix BeyondTrust Support on iPhone unable to connect to server/internet connection issues::

To resolve BeyondTrust Support network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

BeyondTrust Support Android App Issues and Solutions

Fix BeyondTrust Support not working on Android, crashes, errors or is unresponsive:

Force Stop the BeyondTrust Support App
1. On android, goto Settings » BeyondTrust Support » click [Force Stop]

Update BeyondTrust Support to the latest version on PlayStore

Clear BeyondTrust Support App Cache and Data:
1. On android, goto Settings » Apps » BeyondTrust Support » Storage » click [Clear Data] option. This clears both data and cache.
2. restart BeyondTrust Support.

Fix BeyondTrust Support unable to contact server/ BeyondTrust Support internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click BeyondTrust Support » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto BeyondTrust Support » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch BeyondTrust Support