BeyondTrust Support Status
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Summary of BeyondTrust Support Problems 😠👌🔥
- App fails to connect and crashes immediately, making it difficult to work with direct user interactions
- Does not provide remote control of devices, which limits its effectiveness as a support tool for iOS devices
1 Reported Issues: 😵🆘🛟🚨📢
Our product- Olive Helps.exe is crashing due to your product. I am with Olive and several of our customers are experiencing application crashes, even after being whitelisted. Please advise.
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Common BeyondTrust Support Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot BeyondTrust Support app on iOS and Android devices. Solve all BeyondTrust Support app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bomgar Corporation, developers of BeyondTrust Support.
Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15. 2. 1 or greater and support sites with trusted CA-signed certificates.
