Volaris Reviews

by Pynhdez90

I am very dissatisfied with the service you offer first of all there is never an answer from your airline no one to talk to. My family and I purchased tickets from this app to fly into Guadalajara from Dallas drove 4 hours to catch our flight arrived to the airport 1 1/2 hours before flight departure and we were not allowed to board the plane they said flight boarding had already closed and would not give us our boarding passes. We tried getting our boarding passes before hand and couldn’t succeed doing it online. The lord was kind and allowed for me to arrive in Mexico to see my mother 1 hour before her passing away. This airline and their crew is heartless. You made us purchase 3 more tickets and send us to Mexico City where we had to spend the night at the airport to then catch another flight to our destination the next day. Sadly enough my mother passed away 1 hour after our arrival but I could of been with her long before if we would of been given our rightful opportunity to board the plane we had purchased the tickets for sense we were there with plenty of time to catch our flight. We lost our money but most of all were so sad to learn of how this airline works. You are thief’s!!! You sell tickets knowingly that you will make up all kinds of excuses for people to loose their flights. I will strongly discourage everyone I know to fly with this app. You are awful individuals.

by Crisgarxia

I’ve flown with this app before and had no complaints. However, this year I purchased my ticket to mexico over a month ago and my flight was supposed to be on Dec. 19th 2020. I checked in 24 hours before my flight, i got my boarding pass and everything seemed fine. The day of my flight I show up at the airport and they tell me that the flight i was showing them my boarding pass for was not there. “Oh that flight isn’t here, it’s not happening” Like what do you all mean it’s not happening?! Turns out the flight was cancelled and they didn’t send out an email or offered to reschedule my flight, completely ignored the fact that I and others were counting on that flight and were showing at the airport. I had to go back home (spent like $60 total on ubers that night) Horrible experience, never flying with this app again.

by CM_9

I’ve been waiting on my refund for over a year. Every time I call, I get the same answer over and over again “I put in a request, there is nothing nor that I can do.” I can never speak to a supervisor or manager because it is not allowed. It does not sound like they document any of the information given to them, I have been REALLY patient and I have provided them with the information they need and sent it to them multiple times. They will never provide a follow up email to let me know what is going on with the refund. I even had them speak to a couple of corresponding people and this app does not listen, it’s like they want to do what they want to do! I would give them no stars if I could. This airline is terrible, they do not CARE about their customers what so ever!!!!!

by Travel Kb

How can I give zero stars?? This company has no morals or standards. I booked a flight to Cancun and needed to adjust my return date. There is no way to do this on Volaris or website and there is no phone number. My credit card ended up filing a dispute with them and responded saying I couldn't cancel my flight. But THEY canceled my flight. My credit card paid them for my flight after this and they refuse to acknowledge they were paid and will not refund the money. I filled a complaint with the department of transportation and this app finally called me. Only I couldn't Answer so I emailed them to call me after 5. They called and I answer after 1 ring and they hang up. Then send me an email that they tried to contact me "several" times. They have no intention of contacting me. $587 stolen from me!

by Jose Oquedo

My flight was canceled I lost days due to the poor communication the airline has tours their costumers. I revived the cancellation notice two hours prior to my flight not professional enough. The communication at the airport is very poorly managed. I was offered another flight but it was ridiculous traveling. I wasn’t going to risk flight 6 hours to another south state of Mexico and come back up 7 hours next day. This is very poorly managed, I understand sometimes there’s bad weather conditions but in this case my flight was at 2 pm which the weather was on the 80’s on both sides of the cities I was traveling from. Nonetheless my hotel still charged those day I wasn’t there to celebrate my birthday trip. I will never recommend this airline to any of my friends and family from the USA to use this airline services.

by Mhaanes

this app needs to learn the meaning of compassion and helpfulness.

I travel almost every month on this app. With that as you can see I have a lot of reservations to deal with monthly!

I must have book my ticket and my family tickets on 2 separate flight by accident, so when we were about to board, this app advise me I had a separate flight from my family, that I was not allowed on the flight and that I would have to rebook and pay again for a flight 7 hours later!

My family had to fly alone and I am the mother of the family! What this app did to me and my family is so heartless, I should have been helped correct the issue, the employees of this app have NO compassion for their traveling customers- the customers are what gives the this app employees jobs security!

I hope the President of this app reads this message and make a change in how they treat people with situations that are correctable and learn compassion for others!

this app is a cheap airlines but a terrible customer service airlines without any empathy or compassion for others when problem arises they want nothing to do to help the traveling passengers!

That’s why the DOT department of transportation has voted them the worst airlines in the world!

by Itsmekaren

This airline is, by far, one of the worst airlines I have ever encountered. They try charging you on anything they can find. I was 2kg over on baggage and tried charging me 1,700 pesos. Then it was 1kg over and tried charging me the same; they said it didn’t matter if it was 5kg or 10; it was 1,700. Then, I decided to take stuff out because I was not giving them any money. Then, everything was fine and was just under 25kg. Afterward, they weighed my carry-on baggage, and was just under the limit as well. But then tried charging me for the dimensions, that it was too long. And it was better for them to charge me there than upstairs because it would be more expensive. I decided not to pay and was not charged upstairs! Do not be fooled by this airline! SAVE YOUR MONEY! they will try finding any little thing to charge you for it!

by Volaris Frequent Flyer

this app is great when it comes to promotions however, I have repeatedly paid for VClub membership (yearly since 2014) and every time I go to reserve a flight -with the discounted vclub membership price- I am told I am not a vclub member and am prompted to purchase again. This happens, every, single, time. I have to email (only because there is no direct call line) this department and refute the error by proof of purchase from my CC statement and wait a minimum of 24 hours for the error to be fixed. This is a severe annoyance as some of their flight deals are only offered in a 24 hour span. Their repeated errors have caused me to miss purchases I would have otherwise made. To make matters worse, I am only met with an apology for “the inconvenience”. I am not looking for a voucher however, when this is a repeated process (+5 times) I would hope a major airline would offer more than just their words.

by Upsetting Not Wirth The App

Your app is not working to allow passengers to print boarding passes to avoid the lines at airport. Your website is also an issue, it does not allow you to check in on the website itself and get your boarding pass ahead of time, even though you receive an email notifying you that you need to check in. What the purpose of sending an email if the website not Volaris work! I’ve seen other reviews and it seems these are ongoing issues that have yet to be resolved over a year ago!! Very disappointed and there is no easy customer service number to find and call. Also there is a problem with resetting the password every time you reset it, it says invalid!! Very frustrating! Aweful airline!

by Super_melanie

I never write reviews, but this airline is absolutely horrendous. Our flight was cancelled due to weather conditions, but the staff failed to let anyone know about it until we got there even though they knew they were cancelling it an hour before! They told us to come back the next day for a flight at 11pm but didn't give us any info on our new boarding passes. They called once that day to let us know that the flight had changed once more to 1:30 am but still no boarding passes. And on the site it said that our first cancelled flight had left. After that the "office " was closed and there was no way to contact anyone in this airline. We showed up at the airport to receive help and they told us that all this app staff was gone and that they couldn't do anything about it. Never using this airline again ! Flights change all the time and that's fine but the service here is nonexistent!! And I should know I work customer service

by Don't Fly Volaris

This airline has the worst customer service ever. I wasn’t sure how many bags I was going to check in so I decided to wait until I got to the airport to check them in. Well at the airport they said the flight was full and I could board the flight but I would need to leave my bags behind ... I mean what???! That was after they had already charged me for printing my boarding pass. I then asked if I could get another flight, they said I could fly the next day but with out my bags again 🤦🏻‍♀️ But wait then they said “oh never mind there are no more flights”. They also suggested I have my bags shipped home. Where do they get these people from?!! ... I called the airline to see if the customer service department could help but guess what??! There is no live customer service rep, you have to email and wait to see if someone can help and either get a refund or a different flight. Don’t believe anything this airline tells you they make up rules as they go and they charge you unnecessarily for every little thing. Never again!!!

by 1;$!9/?3)@20/

If I could give 0 stars I would. This airline just keeps getting worse. My family and I were flying out from Tijuana and arrived 2 hours before hour flight only for the representative to tell us that we were late and that our flight was canceled. We explained that we had already checked in but they would not let us board the plane and they gave us a flight two days later. TWO ENTIRE DAYS taken away from us from being with our family in Mexico. The day we arrived for our new flight they proceeded to tell us that we did not have checked bags and that were need to pay for our luggage. Apart from already changing our flight they charged over 1,000 extra for luggage we had already paid for. On arrival to our destination one of our luggage was damaged the luggage was broken and when we called customer services they said they couldn’t help because it was it was the airports fault and AGAIN that we didn’t have that special bag checked. Now as I am leaving they do not want to let my family board because of the broken luggage and we are being asked once again to pay extra for a luggage we had originally paid for. Point is don’t waste your money and time with this app it’s the worst airline to fly with.

by OC Pilates

I fly this app about a dozen times a year and I enjoy the flights, check ins, etc but I just wish they would hire some competent people to sift through their app and website and get out all the kinks. When I book I have to use the website to find my ticket, then go to Volaris to try to buy it but I typically can’t and have to call and they can’t help because I’m a VClub member. It’s a real hassle. Volaris worked great till about mid last year then it got all wonky. I use it to check in and for my boarding passes but just last week I tried to get an extra bag checked in for myself and my two kids. It would let me purchase extra bags for myself and my daughter but not my son. Don’t know why, but it’s those kinds of things that make me down grade it’s rating. Sometimes the price is different too on Volaris compared to the website - typically cheaper, so that’s good but why they can’t just figure it out is beyond me. I’ve been giving this feedback to them for several years and nothing’s changed - if anything, it’s gotten worse.

by Dont Fly Volaris

First I was robbed from a seat I had paid online but was not given to me and was changed at the counter.
Once boarded and being on the runway for over 35 minutes, the pilot announced that the aircraft had a computer issue that was going to be fixed in 15 minutes. Several hours later, we were still on the runway with the same issue and NO ONE giving us an explanation. I, along with other passengers, decided to get off the plane. NO ONE aided us with the process and refused to give us any refund or accommodations on another flight. I had to buy another ticket on another airline due to your non-compliance and lack of communication from your employees as to when the flight would leave and if the conditions to fly were optimal. The basic needs were not covered on the plane and there was not even water to use the restroom. This appears to be a usual practice of your airline. I expect a full refund of all the charges for this flight. I will also submit a complaint to the Federal Aviation Administration. This definitely was the trip of hell.

by Chicago Wayne.

Like the one review I just read. I always book the minute I can. And they gave me the very last seat. In front of the bathroom. I fly Southwest Airlines. A few times a year. from Chicago. To Florida. Almost as long a flight. 3 hours. Or so. To Mexico City. And some real low fares, most of the time. And besides the two free checked bags. And one carry on. They give you two kinds of snacks. And sodas. Or other juices they have. But not here. When I asked the guy. If a drink was included. Maybe because of the engine noise. He did not hear me. But He did say yes. So. I opened the drink. While saying. What kind of chips do you have. He shows me two. I took one. They he starts pushing buttons on his hand held computer. And tells me. $6.00 I said that’s why I asked you if it’s included. He said no. I gave him back the chips. But kept the $3.00 drink. Because I opened it. One time later. They went by so fast with water. I did not even try to ask for any. On the way home. I said. Is there a charge for water. Again. No. And there really wasn’t. I will check other airlines next year. Before I book with them again.

by Jess-ii

Their service just keeps getting worse! They push for you to get Volaris for easy check-in, however, a new policy came in (info given from a this app representative) where Volaris will automatically assign you your seat. The problem is if you have a different reservation number then your partner or family members it will not allow you to sit next to them unless you pay a fee. It will assign you in the middle or the end of a row with random people and if you try to move up one row it will still charge you! Also, if you check-in as soon as it is open you will be automatically assigned to the last row and the system works it’s way up.

Calling their customer service phone is a waste of time, they will NOT help. This last trip Volaris would not allow me to check-in everyone, there was a glitch and it only gave me 1 boarding pass out of 3, I called this app and they asked me try online instead of Volaris . I listened and a system notification came up that said “please call our customer service for assistance” I read it to them and they told me to try again in a few hours and hung up.

Lastly, the flight prices in Volaris are not the same as the website so make sure to check both, one may give you a cheaper price.

by Alma Bailon

The airlines quality it’s up to the standers, but their website leaves a lot of room for improvement. They offer insurance for the tickets they are completely ridiculous. I bought insurance for my tickets and when I asked for the changes it cost me more to make the changes then the actual ticket and insurance together. If you Fly through them, do not buy insurance or any extra packages their advertisement is extremely deceiving. Pay for extra luggage at the window and nothing more. Do not buy hotel or rental cars which are the same when it comes to false advertisement. They advertise Car Rental’s for seven dollars a day and when you get there they charge of $40 insurance, so there is no savings. It’s about $40-$50 for an economy car, up to standards in the US but kind of pricey for a Third World country. Overall a good experience while flying, but I really bad experience when it came to redeem my insurances and pay for my rental car.

by Ilovebarneyyhoee

When it works, it’s fantastic. I have sent multiple emails to fix all the glitches that affect Volaris . Email vclub@this app for help and give them time to respond. Provide them w yr email so they can clear any glitches on your account. They have fixed my problems. Don’t book anything that does not look right. Never turn back to make a change cause Volaris will appear that u made the change on a name or order but will not actually make the change. Best to start over. Good luck, just stick to their travel specifications and you will not have problems. I love this app and use them for every trip from small towns to paradise like Cancun.

by Rkbmd

Have to know how app works- will Automatically set you up for trip assistance and for an extra bag and you have the know how to go into each site and remove them – calling the call centre for help is also hit or miss –You’re usually get somebody that has no idea what they’re doing- they will give you a story just trying to satisfy you but not getting the problem solved – lots of work needs to be done in this company as far as customer service is concerned
Definitely the training of employees is lacking- need to get someone to train that knows about customer service

by Jorgehdez15

My son just returned from Guadalajara on flight FEFEFH his name Miguel José Hernández his play when he opened his bags here at home he noticed that his PS4 1TB, 2 controller, 1 HDMI cable controller cables 6 games including call of duty and fifa 19 where all stolen including Mexican candy and other souvenir when we called to complain operator said I’ll give you 1000 credit for your next flight :( you can imagen how we felt know we have a police report and we are willing to go and speak to a this app superviser or some one that can help us :( thank you for your time :(

by AlexaA14

Do not get Volaris. They have horrible rules and regulations that don’t have a purpose. My father needed to fly out because his mother was dying and was unable to due to Volaris. Volaris is on my phone so the ticket went under my name. I called to get the name changed. Every time I called I was given a different reason for why it could not be changed. It’s a scam they have very poor customer service and are not aware of their own policies. I should have been given the same answer every time if there was an actual rule but instead I was given multiple answers and none were helpful. Then they proceeded to tell me my money would essentially be thrown away because they could not give a refund or change the name on the ticket or change the flight.

by Juan Fer M

I tried creating a new account with Volaris , yet there would always be a different error message. I first tried linking Volaris to Facebook, however Volaris would tell me that my user or password were incorrect, I was not even given the choice of a password so I obviously felt confused. I the tried creating the account with three different emails, all would show the same message saying that my user already existed with that email and that I should try logging in, however when I try to login the error message about my user or password would show again. I tried the Forget My Password to retrieve the non existent password and did not receive any email in response. An over all faulty service...

by Ltcitxgxhlcr

I love flying on this app and think their service is excellent. But I don't like that when you book online (or on app) it automatically charges you a little over $8 for onboard 1 medium-sized bag instead of having it in default for the free 2 small-sized bags. You can't even see that you've been charged on the list of charges. You have to know to click on the luggage option to change it to the free ones. I think that's really sneaky of this app to do to its customers and I don't like that at all. I don't fall for it because I investigate any extra charges, but other people might not even know they're been charged automatically for something extra.

by 16trip16

Have flown first time from Merida to Mexico City....couldn’t have been a nicer flight considering how large it was...there was a flight attendant name Jesus Daniel who was extremely helpful with a smile on his face the whole trip...he is a good guy for your team...maybe give him a bonus!! And actually all the attendants did a wonderful job and now that we know how many places Vilaris flies to we will be booking again for sure...thank you for such a clean plane and enjoyable flight...I never ever give reviews but felt this needed praising!!! Thank you all

by Israelfashion

I have used their airline service for many years now. So far they’ve been great and they have taking care of us each time. There was one time when the flight was canceled and they gave us an option in which we could take a different flight that same night or give us a nice hotel room with dinner and breakfast included. We choose the hotel. Next day they picked us up and take us to the airport with no problems at all. The best Mexican airline.