Contact ONLYOFFICE Documents Support

by Skdkdkskskfjiehzbauwiebdkzoan

It is very unstable. I start to use this cross-platform office alternative because I have windows PC in the office, Ubuntu PC at home and a ubuntu laptop in the cleanroom. I record all my experiments processes and results in a spreadsheet. Then, it crashed yesterday when I tried to use this app in my iphone. The worst thing is that even I am sure I saved it each time when I finished it and reopened the file when i wanted to modify it (of course, because I work in 3 different computers and an iphone). After it crashed, everything went to zero. The file is restored to its original version which is empty when I create it on 9/3. Interesting, why shouldn’t it simply be the most recent version. That should be most straightforward. The data is really really important for me, and it takes another 3 days to measure it. It can be a general bug for recent onlyoffice software or only a bug of this iOS version app. But anyway, I will not use it any more. It is really a disaster. This is the first time I want to give a zero star.

by Carlylu

Thought it was a great doc editor until it crashed after 2 hrs of writing and editing, leaving no trace of all the work I’d done. There is apparently no way to save while in progress without closing/leaving the document, and no auto-save, so it is useless unless you like banging your head against a wall for fun. On iPad gen 5, running current iOS, editing file from Dropbox. Posted problem to help forum.

Update: The only response on the help forum is for “more information so we can reproduce it.” I already gave all the information I have. It occurs unexpectedly, with no predictable trigger, so I can’t do a video capture. That wouldn’t help anyway because all it would show is me typing along and then the app closes. No autosave or manual save feature is a HUGE deal-breaker.

by Choukokoko

App worked fine for a couple of days, then began crashing with increasing frequency. Near the end I would open a document after it crashed and it would crash again as I was scrolling back to the place I was before it crashed. This morning I opened the app to find a document I have been working on for a week is gone. I’ve transferred all my files to my IPad’s notes app in desperation before they go missing, too, and have deleted this office app.