Contact ONLYOFFICE Documents Support
Company Name: Ascensio System SIA
About: ONLYOFFICE is a free mobile office for editing documents, spreadsheets and
presentations, and managing them locally and online. With ONLYOFFICE Documents
you can:
• View and edit text documents, spreadsheets and presentations
without installing any additional software.
ONLYOFFICE Documents Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with ONLYOFFICE Documents. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ONLYOFFICE Documents. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Ascensio System SIA
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit ONLYOFFICE Documents Website
Privacy Policy: http://www.onlyoffice.com/legalterms.aspx
Developer: Ascensio System SIA
Read 3 Customer Service Reviews 😭😔💔
Spreadsheet crashed and loss all data in the file
by Skdkdkskskfjiehzbauwiebdkzoan
It is very unstable. I start to use this cross-platform office alternative because I have windows PC in the office, Ubuntu PC at home and a ubuntu laptop in the cleanroom. I record all my experiments processes and results in a spreadsheet. Then, it crashed yesterday when I tried to use this app in my iphone. The worst thing is that even I am sure I saved it each time when I finished it and reopened the file when i wanted to modify it (of course, because I work in 3 different computers and an iphone). After it crashed, everything went to zero. The file is restored to its original version which is empty when I create it on 9/3. Interesting, why shouldn’t it simply be the most recent version. That should be most straightforward. The data is really really important for me, and it takes another 3 days to measure it. It can be a general bug for recent onlyoffice software or only a bug of this iOS version app. But anyway, I will not use it any more. It is really a disaster. This is the first time I want to give a zero star.
Infuriating - crashes, no auto-save, everything lost
by Carlylu
Thought it was a great doc editor until it crashed after 2 hrs of writing and editing, leaving no trace of all the work I’d done. There is apparently no way to save while in progress without closing/leaving the document, and no auto-save, so it is useless unless you like banging your head against a wall for fun. On iPad gen 5, running current iOS, editing file from Dropbox. Posted problem to help forum.
Update: The only response on the help forum is for “more information so we can reproduce it.” I already gave all the information I have. It occurs unexpectedly, with no predictable trigger, so I can’t do a video capture. That wouldn’t help anyway because all it would show is me typing along and then the app closes. No autosave or manual save feature is a HUGE deal-breaker.
Don’t trust your important documents with this
by Choukokoko
App worked fine for a couple of days, then began crashing with increasing frequency. Near the end I would open a document after it crashed and it would crash again as I was scrolling back to the place I was before it crashed. This morning I opened the app to find a document I have been working on for a week is gone. I’ve transferred all my files to my IPad’s notes app in desperation before they go missing, too, and have deleted this office app.
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- If you are a ONLYOFFICE Documents customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ONLYOFFICE Documents.
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